Security
Bayonne,#2UPDATE Employee
Wed, February 15, 2006
I would like to state that you have recieved nothing but patience and respect from us while you continue to call me staff names and give them a negative attitude. Something that we have have taken with a grain of salt thru-out your move. You do not have a tariff, you had a contract which stated right on it that delivery would be after 1/03/06. There was no guaranteed delivery date on your contract. By state law we have a tariff which we keep a copy of, for anyone to see. Once again I would like to sate that you signed your contract stating your items were in good condition and recieved in a timely manner. As stated in the last response anyone wishing to see copies of any of the items mentioned above please feel free to call me @ 888-726-6683 Thank You Peter Ross, Customer Relations
Akash
Zebulon,#3REBUTTAL Individual responds
Tue, February 14, 2006
on tariff it dosent say it will be delivar in 21 days.. Also, when i book i asked 100 times about the delivary date and all response was the day 12/28 we pickup add 7 more days and your luggage will be there. i add double days 14 days and i had to beg to them for the items. I also have the other driver's #. They said they asked them if anything is going down south that time they send the stuff. Otherwise security moving and storage were telling me that your stuff is too small. we cant give you a truck for that. when i pay it was 2200 dollars.. it wasnt small bedroom items. Peter its better you try hard to solve this kind of problem instead of posting lovey dovey message here. For me , i am done moving and i will make sure if any one is moving anywhere in USA in my family/friends/co-worker. i will tell them dont go to this cheap moving company where their customer service dosent know what they are saying. Lady Brenda...tells me she was sick so she has no clue. guy gregory tells me he dosent understand English. yes sir, ok sir call back sir. read below Peter.. if you understand good customer service then all answers are here for you and other people also. ========================================= That is correct ----- Original Message ----- From: akash To: sales Sent: Tuesday, November 08, 2005 9:10 AM Subject: Re: Re: Ok so from Jan 2nd to Jan5th... ne day between this!!!! but it wont be earlier then Jan 2nd!!!! right!!!! If i book for Dec 28th, still it will be there between jan2nd - jan5th??? Akash ----- Original Message ----- From: sales To: akash Sent: Monday, November 07, 2005 10:15 AM Subject: Re: Re: Although the schedule is not made out for December yet, the movers usually arrive between 9 - 10 am. I can get delivery within 3 days of Jan 2. As discussed the only extra charges you would incur with us is if we had to use any packing materials...boxes, tape, shrink wrap, etc. If you have any other questions please feel free to reach me via e-mail or I can be reached @ 888-726-6683. Thank You, Brenda Security Moving ----- Original Message ----- From: akash To: security moving Sent: Saturday, November 05, 2005 9:35 PM Subject: Re: Thank You Brenda I also called your office today to talk to you, but the guy said u left for the day. Is there any way you will let me know what time they will come to pick up the stuff????? Also, can you guys delivar the iteams on January 2nd 2005???? I will leave NJ on 1st january , so on 2nd i will be there!!!! Let me know the time on 26th december. Total i have to pay $900.00 so 60% means 540 dollars check i will pay on 26th and rest 360 cash i will pay in nc right!!!! is there any other fees i have to pay? or 900 dollars includes everything????? i know Tips are seprate ;).... Thank You Akash Talati ----- Original Message ----- From: security moving To: akash Sent: Saturday, November 05, 2005 9:39 AM This is to confirm that you have reserved our relocation services for December 26, 2005. 60% will be due on pick-up - this is payabl;e by check or cash. The other 40% will be due on delivery - that is cash only. Delivery will take 5 - 7 days to NC. You are covered by standard valuation insurance. This covers $.60 per lb up to $3,000.00. You can purchase full replacement insurance thru movinginsurance.com . Our movers will disassemble any furniture that needs and then will reassemble in NC. If you have any other questions or concerns please feel free to contact me via e-mail or I can be reached @ 888-726-6683. Thank You, Brenda Security Moving [email protected] 1888 726 66 83 ============================= Anything else!!! i have total 27 back n forth emails from securitymoving and me. if any one need any proof please email me [email protected] and i will be happy to send or show the proof. Thank You
Security
Bayonne,#4UPDATE Employee
Mon, February 13, 2006
I am customer relations for Security Moving and have dealt with the compainant on several occasions. His biggest complaint was the time it took for his delivery. By state law our tariff reads that we have 21 business days to make delivery. He was picked up on 12/28 and he was delivered on 1/12. That was a delivery of 11 business days. Which is only half the time alotted by law. Because we knew he was upset and yelled at our secretary on several occasions although she informed him that she did not handle dispatch or the drivers, we did give him a discount of $97.00 which he accepted by signing the bill of lading. He also agreed that price was correct and that all his belongings were delivered in undamaged condition. If anyone would like to see copies of said documents please feel free to call me 888-726-6683. Thank You, Peter Ross Customer Relations