- Report: #359462
Complaint Review: Security Moving And Storage - Brooklyn New York
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Security Moving And Storage
97 East 2nd Street, Bayonne, NJ 07002 Brooklyn, 11235 New York, U.S.A.
Phone:
888-726-6683
Web:
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Security Moving And Storage Trashed and distroyed entire contents of our home, not willing to negotiate fairly to replace or fix anything!!! Brooklyn New York
This company moved us from New Jersey to Florida, did not inform us they were going to unload into their warehouse and then reload. They distroyed our bedroom, livingroom, kitchen, broke all our fragile and family heirloom items, lost items etc... We sent photographs, and tried to call the owner numerous times and were told they would give us $214.80 and that was all, unless we sent our items back to New Jersey for them to see.
They hire Russian immigrants who speak absolutely no engish. We are sick and disgusted over this and when we hired them our "Relocation Specialist" was Tom and he reassured us the company was wonderful and we would have no problems. Upon our pickup they would not load without being paid CASH and would not unload with CASH.
We cannot afford to hire an attorney, therefore, we are now with broken and damaged goods!!!!!
Janice
Winter Park, Florida
U.S.A.
They hire Russian immigrants who speak absolutely no engish. We are sick and disgusted over this and when we hired them our "Relocation Specialist" was Tom and he reassured us the company was wonderful and we would have no problems. Upon our pickup they would not load without being paid CASH and would not unload with CASH.
We cannot afford to hire an attorney, therefore, we are now with broken and damaged goods!!!!!
Janice
Winter Park, Florida
U.S.A.
2 Updates & Rebuttals
Janice
Winter Park,Florida,
U.S.A.
Security Moving and Storage used standard invoice for the weights and LIED claiming our furniture weighed less than what it did!!!
#2Author of original report
Wed, August 06, 2008
On their invoice they claim our furniture weighed much less than what it did and we can prove that, unfortunately we would have to have it sent back to them in Brooklyn, New York and they know that is impossible. They ripped us off and they know it, and when we spoke to Tom, he said, QUOTE, what a shame they did this to you. That coming from an employee of the company. We sent the weight to them in our claim form and they sent back a form with the weights way under what it actually did and does weigh. We hope no other customers will have this problem, but I am certainly sure this has happened to others.
Jim
Anaheim,California,
U.S.A.
That's all the Money You're Going To Get - Per Your Contract
#3Consumer Comment
Tue, August 05, 2008
First of all, your mover isn't going to load the items onto the truck and then drive to Florida. Not even a reputable mover does that for interstate moves. The only type of move in which the same truck is used on both load and delivery is a local of 50-70 miles within the state, or an intrastate move (if the state is large - and then that's a maybe as well). The items are taken back to the warehouse and then consolidated with other shipments going in the same geographical direction in order to save money (yours and theirs). Sometimes, a mover may wait as long as 30 days waiting for another shipment going in your direction. According to the contract you signed, when items are broken or damaged, you are reimbursed at $0.60 per pound. In other words, if the movers drop your LCD TV that weighs 20 pounds, they will pay you $12.00. It's pretty clear cut and not subject to negotiation. The worst part is this: even if you could hire an attorney, they would pretty much tell you the same thing - their contracts pretty much allow them to do what they did. Consumers can avoid the nightmare these folks went through by sticking with the large and reputable movers - even if the move costs more than what these folks paid - and to stay off the internet to find a mover. The internet is good to research a mover, but not find one. It is worth the extra cost because major movers offer Full Replacement Valuation, which allows a consumer to get full replacement on damaged items, rather than $0.60 per pound. They also use professional movers who exercise greater care. It may cost more, but you end up with items that are all broken and damaged.
