JillHVAC
Townsend,#2Author of original report
Tue, March 05, 2013
Today is Tuesday March 5, 2013. The time is 3:31pm EST. I have checked our physical location mailbox as well as our P.O. Box at the local post office and still have not received this payment that was supposedly written on 02/15/13 in the amount of $404.00 and was assigned check# 14322, according to the representative who contacted me initially following the filing of this complaint. Since the company's most recent response of "Billing to contact vendor" on 2/27/13 I have not received a payment NOR has anyone from their company made ANY attempts to contact me. This serves as further proof that this company does not have any plans on actually resolving the matter but instead is attempting to appease my company as well as the BBB by simply stating that a payment has been made when in fact it has NOT. I will be seeking additional information from the Nevada Attorney General regarding this matter. I just thought I should give another update. It is INCREDIBLE the lies this company will tell to try to shut you up once you let the cat out of the bag. I don't think I will be updating this any further UNLESS I actually receive payment from them..... we'll see.
JillHVAC
Townsend,#3Author of original report
Tue, February 26, 2013
Since filing this report along with a complaint to the BBB of Nevada (with which they have an "F" rating" due to their 600+ complaints in the past 36 months) I have FINALLY received a call from a representative of the company who said that payment was RE-issued to me on 2/15/13. I noticed he said RE-issued and asked him about it and his response was 'a check was PROBABLY sent to you about three months ago' so I asked him for that check information and he said he didn't have that information so he was unable to give it to me. I advised him that I would allow until today, Tuesday 02/26/13, to receive the payment or I would be updating my reports to reflect the new information as this was ample time for the payment to arrive given the information that he provided me with. To date no payment has been received. Very disappointed with the performance of this company....