- Report: #84498
Complaint Review: Septicare(aka)Stormville Septic Care(aka)Stormville Septic Care Products Inc - Stormville,Hopewell Junction, Fishkill, Stormville New Jerse New York
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Author Not Confirmed
Why?
Septicare(aka)Stormville Septic Care(aka)Stormville Septic Care Products Inc
Pobox450,46 Meadow Way,1545 Route 52st15 Stormville,Hopewell Junction, Fishkill, Stormville New Jerse, 12582,12524,12533 New York, U.S.A.
Phone:
800-621-6065
Web:
N/A
Categories:
Business Rating:
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Septicare(aka)Stormville Septic Care(aka)Stormville Septic Care Products Inc fraudulent billing Stormville,Hopewell Junction, Fishkill, Stormville New Jersey Internet New York
I did not ask for or receive this product. Only a bill from a collection agency threatening to begin an extensive search on all my employment history, credit reports, bank accounts, DMV, real estate and personal property records at MY EXPENSE!
I am still trying to contact this collection agency, with no luck so far.
I called this septic company's several numbers and finally got someone claiming to be customer service. He basically told me I needed to write the collection agency for documentation, but they sent me this product, or I would not be receiving a bill.
He told me they have to have permission to ship it, so if I didn't approve it, then someone with my name and address DID.
GREAT! So, I HAVE NO product to pay return shipping on, nor do I want it, so apparantly I will have to fix my credit report that this will undoubtedly taint, because basically, I was told to just send in the money.
Just a note: The owner's reply is quite distasteful, considering he should be the customer service "example" to his employees, and it seems he has no sympathy or consideration for someone who feels they've been "ripped-off".
I will await my insulting, nasty letter from the owner, because I DO NOT have this product! I DO NOT want this product! and WILL NOT pay or take responsibility for what IS NOT MINE!!!!
Brenda
theodore, Alabama
U.S.A.
I am still trying to contact this collection agency, with no luck so far.
I called this septic company's several numbers and finally got someone claiming to be customer service. He basically told me I needed to write the collection agency for documentation, but they sent me this product, or I would not be receiving a bill.
He told me they have to have permission to ship it, so if I didn't approve it, then someone with my name and address DID.
GREAT! So, I HAVE NO product to pay return shipping on, nor do I want it, so apparantly I will have to fix my credit report that this will undoubtedly taint, because basically, I was told to just send in the money.
Just a note: The owner's reply is quite distasteful, considering he should be the customer service "example" to his employees, and it seems he has no sympathy or consideration for someone who feels they've been "ripped-off".
I will await my insulting, nasty letter from the owner, because I DO NOT have this product! I DO NOT want this product! and WILL NOT pay or take responsibility for what IS NOT MINE!!!!
Brenda
theodore, Alabama
U.S.A.
5 Updates & Rebuttals
John
Marlborough,Connecticut,
U.S.A.
Try reading the complaint before you reply.
#2Consumer Comment
Sat, October 21, 2006
The original poster claims that she did not order OR receive the product. All she did was receive a notice from a collection agency claiming to make her life miserable if she didn't pay. Can you provide proof that she placed the order and that it was delivered and received? Why did it go directly to collections?
John
Marlborough,Connecticut,
U.S.A.
Try reading the complaint before you reply.
#3Consumer Comment
Sat, October 21, 2006
The original poster claims that she did not order OR receive the product. All she did was receive a notice from a collection agency claiming to make her life miserable if she didn't pay. Can you provide proof that she placed the order and that it was delivered and received? Why did it go directly to collections?
John
Marlborough,Connecticut,
U.S.A.
Try reading the complaint before you reply.
#4Consumer Comment
Sat, October 21, 2006
The original poster claims that she did not order OR receive the product. All she did was receive a notice from a collection agency claiming to make her life miserable if she didn't pay. Can you provide proof that she placed the order and that it was delivered and received? Why did it go directly to collections?
John
Marlborough,Connecticut,
U.S.A.
Try reading the complaint before you reply.
#5Consumer Comment
Sat, October 21, 2006
The original poster claims that she did not order OR receive the product. All she did was receive a notice from a collection agency claiming to make her life miserable if she didn't pay. Can you provide proof that she placed the order and that it was delivered and received? Why did it go directly to collections?
Bill
Stormville,New York,
U.S.A.
OUR SIDE OF THE STORY
#6UPDATE Employee
Sat, October 21, 2006
This is totally unfair. Our offering in 2004 was straightforward. We offered a 30 day trial of Septicare, with no money paid upfront. The thought behind that was, we enclosed instructions for a test that proved the efficacy of Septicare, and, if after conducting the test, you still didn't like it you could return the product for full credit. If you didn't return it you were, of course, expected to pay for it. Unfortunately, we ran into a problem with our offering. We ended up losing tens of thousands of dollars from trial shipments made that were never returned or paid for. For this reason we discontinued the no money up front trial offer. We still do offer a 30 day trial, but do charge the customer. If the customer returns the product a full refund is provided, no questions asked. I hope this clears up the matter, and ask anyone who has any questions to contact me at [email protected] and they will receive a prompt reply.
