- Report: #459222
Complaint Review: Sequence Hair - Englewood New Jersey
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Sequence Hair
106 Grand Ave Englewood, 07631 New Jersey, U.S.A.
Phone:
201-567-5332
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Sequence Hair - Hair stylist burnt me severly I have over 10 sores on my scalp. Englewood New Jersey
I am asking for investigation for a company name Sequence Hair, 106 Grand Avenue, 4th Floor Englewood, NJ 07631the owner name is Dino Dondiego his number 201-567-5332. His hair stylist who burned me, her name is Cindy, or she might spell it Sindy.
On April 18, 2009 around 4ish in the afternoon I went to this place Sequence Hair to have a consultation regarding hair blending. My hair is long but thin and thin on top. This company is to blend hair onto my hair no braiding, no sewing weave onto the hair. Is what they told me. I paid the first half in the amount of 1,200 and the second half is to be rendered day of service May 29th, 2009 which was in the amount of 1,200.
On May 29th, I go there for my appointment and got a perm, which the hair stylist burnt me bad; she left the perm in my hair a total of 22 minutes from start to ending. I always time it because my hair is so thin that it only has to be on there for a total of 12 minutes. From the start of it it took her eight minutes to put it in, however; I felt it more on my scalp than in the hair (not the new growth). She leaves the room and left me sitting in the chair for 7 minutes while the perm is in my hair. What hair stylist put chemical on a client hair and walks out the room to go eat lunch and talk and laughing with the manager and his name is, Ed.
The chemical was burning so bad that I had to get up and look for her could not find her. I yelled out her name so loud that other stylists came out their room. Cindy comes running out from the back room at the end of the hallway. I ask her what in the heck is she thinking to leave this perm in my head for so long? Instead of her washing it out she processes (which was another five minutes) the perm throughout, and I had to tell her to wash it out now it was burning so bad I was screaming at her. I ask her to please wash my hair more since it was still burning. She puts the conditioner in and left me sitting at the washbowl for 35 minutes, and she said that she would back in 20 minutes. I had to look for her again.
I was so angry with her and let her know that she is a poor hair stylist. I told her that I do not think I should have the hair applied now since my head was so sore. She stated that it would not be painful at all. She applies the hair in, and it was not at all, as I was told at my consultation. She did sew the hair in onto my hair pulling and pulling and my head was already tender, and painful due to the perm. I complaint that the hair was too tight, and that she burnt with the perm and it does not feel right.
I was in so much pain that I ask her to remove the hair immediately. I felt like she done a horrible job, and she should be the one to remove it seeing that she did not know what she was doing. However, I was told that it d take maybe an hour or two to remove it by another stylist. I had a company party to attend, which, by the way I did not go due to my head was very painful and sore, and by the time I got home my head was throbbing.
I went back the next day May 30th at 9:00 am to have the hair removed. As soon as I walked in, the receptionist noticed red spots along my hairline on my forehead. The stylist Megan noticed red spots throughout, and she stated that yes you are burned really badly. Megan had to remove the hair slowly due to how much pain, I had endured from the perm that Cindy done the day before.
A manager name Ed comes into the room and asks if I would consider letting someone redo my hair? Now keep in mind my scalp is burned, I just complained to him the day prior and was crying due to the pain, and how the hair wasn't at all applied in as stated at the consultation it was all lies, and he wants me to go through more torture. Megan interrupts and says to him ",she cannot get anything done to her head its burned bad.
Megan's stop due to her next client was there. I had to go to another hair stylist for her to finish taking out the hair and she to notice my scalp red, and tender. Ed comes back into the room trying to convince me to take other options for me to wear the hair. I kept telling him no. In addition, I let him know that I have him on tape for his miss-behavior of talking bad about me to the first hair stylist who done my hair her name is Cindy, or she might spells it Sindy because I was crying and very upset. He apologizes but I was not interesting hearing it because as I am crying them two are making jokes and laughing at me. It was left on my attorney's voice message when I called him to leave him a message, and I forgot to hang up my phone and left out the room to use the ladies room.
On June 1st, I spoke to the owner Dino Dondiego, who I too taped to have as proof of our conversation. He asks me to explain to him what happened, and I did. He promises to give me back my full refund, and that he will follow up with an email. In the email, he wants me to sign papers that his attorney will draw up for me not to file legal court actions. I have both emails from him, which is attached to this letter. I have called Dino several times and he plays these games with me by emailing me saying that he will call me and he does not. Now I come to you for your help. Please advice on what steps I need to take. I can mail a copy of the taped conversation to proof his statement on it saying he will refund me the whole amount of $2,500. I have pictures; I have letters from my dermatologist.
My hair has fallen out, I am taking antidepressant because I am so stressed out. I have scarred tissue, my face was burned because the perm dripping down the side of my face, and it burned my earlobe. I had a horrible rash on my chin line. I now have holes in my hair. I can email you before, after pictures I have never in my life experience anything like this, and I have been getting perms for over 15 years. As a business owner Dino Dondiego needs to do the right thing and honor his commented and that is to refund me $2,500 as he promised, please see his emails. This company brings in millions of dollars and they cant hire good stylist.
Thank you,
by the way here is a copy of the emails that the owner sent me on June 1, 2009. Please read!
Dino Dondiego to me
show details Jun 1 (6 days ago) Reply
Hi Angla,
Just to follow up from our phone conversation today, I wanted you to know that I just emailed my lawyer for him to draw up the papers for you refund, I requested he get back to me today, so I want you to know that I will email you these papers as fast as I can get them.
-gain if you have to speak to me please call 1-201-567-5332 and ask for Dino, if I am not available leave a message and I'll call you back, or you can email me also.
Please email me so I know you received this email.
Thank you,
Dino
Sequence
[email protected]
I have not yet to hear from him. He sent me another emailed on Wednesday this time it reads:
Dino Dondiego to me
show details Jun 3 (3 days ago) Reply
Angela,
Sorry I couldn't call you today, I was tied up with clients all day and after hours. I will not be in my office at all tomorrow so I will have to call you this
Friday before 6pm.
Speak to you then,
Dino
Angela
Jersey City, New Jersey
U.S.A.
On April 18, 2009 around 4ish in the afternoon I went to this place Sequence Hair to have a consultation regarding hair blending. My hair is long but thin and thin on top. This company is to blend hair onto my hair no braiding, no sewing weave onto the hair. Is what they told me. I paid the first half in the amount of 1,200 and the second half is to be rendered day of service May 29th, 2009 which was in the amount of 1,200.
On May 29th, I go there for my appointment and got a perm, which the hair stylist burnt me bad; she left the perm in my hair a total of 22 minutes from start to ending. I always time it because my hair is so thin that it only has to be on there for a total of 12 minutes. From the start of it it took her eight minutes to put it in, however; I felt it more on my scalp than in the hair (not the new growth). She leaves the room and left me sitting in the chair for 7 minutes while the perm is in my hair. What hair stylist put chemical on a client hair and walks out the room to go eat lunch and talk and laughing with the manager and his name is, Ed.
The chemical was burning so bad that I had to get up and look for her could not find her. I yelled out her name so loud that other stylists came out their room. Cindy comes running out from the back room at the end of the hallway. I ask her what in the heck is she thinking to leave this perm in my head for so long? Instead of her washing it out she processes (which was another five minutes) the perm throughout, and I had to tell her to wash it out now it was burning so bad I was screaming at her. I ask her to please wash my hair more since it was still burning. She puts the conditioner in and left me sitting at the washbowl for 35 minutes, and she said that she would back in 20 minutes. I had to look for her again.
I was so angry with her and let her know that she is a poor hair stylist. I told her that I do not think I should have the hair applied now since my head was so sore. She stated that it would not be painful at all. She applies the hair in, and it was not at all, as I was told at my consultation. She did sew the hair in onto my hair pulling and pulling and my head was already tender, and painful due to the perm. I complaint that the hair was too tight, and that she burnt with the perm and it does not feel right.
I was in so much pain that I ask her to remove the hair immediately. I felt like she done a horrible job, and she should be the one to remove it seeing that she did not know what she was doing. However, I was told that it d take maybe an hour or two to remove it by another stylist. I had a company party to attend, which, by the way I did not go due to my head was very painful and sore, and by the time I got home my head was throbbing.
I went back the next day May 30th at 9:00 am to have the hair removed. As soon as I walked in, the receptionist noticed red spots along my hairline on my forehead. The stylist Megan noticed red spots throughout, and she stated that yes you are burned really badly. Megan had to remove the hair slowly due to how much pain, I had endured from the perm that Cindy done the day before.
A manager name Ed comes into the room and asks if I would consider letting someone redo my hair? Now keep in mind my scalp is burned, I just complained to him the day prior and was crying due to the pain, and how the hair wasn't at all applied in as stated at the consultation it was all lies, and he wants me to go through more torture. Megan interrupts and says to him ",she cannot get anything done to her head its burned bad.
Megan's stop due to her next client was there. I had to go to another hair stylist for her to finish taking out the hair and she to notice my scalp red, and tender. Ed comes back into the room trying to convince me to take other options for me to wear the hair. I kept telling him no. In addition, I let him know that I have him on tape for his miss-behavior of talking bad about me to the first hair stylist who done my hair her name is Cindy, or she might spells it Sindy because I was crying and very upset. He apologizes but I was not interesting hearing it because as I am crying them two are making jokes and laughing at me. It was left on my attorney's voice message when I called him to leave him a message, and I forgot to hang up my phone and left out the room to use the ladies room.
On June 1st, I spoke to the owner Dino Dondiego, who I too taped to have as proof of our conversation. He asks me to explain to him what happened, and I did. He promises to give me back my full refund, and that he will follow up with an email. In the email, he wants me to sign papers that his attorney will draw up for me not to file legal court actions. I have both emails from him, which is attached to this letter. I have called Dino several times and he plays these games with me by emailing me saying that he will call me and he does not. Now I come to you for your help. Please advice on what steps I need to take. I can mail a copy of the taped conversation to proof his statement on it saying he will refund me the whole amount of $2,500. I have pictures; I have letters from my dermatologist.
My hair has fallen out, I am taking antidepressant because I am so stressed out. I have scarred tissue, my face was burned because the perm dripping down the side of my face, and it burned my earlobe. I had a horrible rash on my chin line. I now have holes in my hair. I can email you before, after pictures I have never in my life experience anything like this, and I have been getting perms for over 15 years. As a business owner Dino Dondiego needs to do the right thing and honor his commented and that is to refund me $2,500 as he promised, please see his emails. This company brings in millions of dollars and they cant hire good stylist.
Thank you,
by the way here is a copy of the emails that the owner sent me on June 1, 2009. Please read!
Dino Dondiego to me
show details Jun 1 (6 days ago) Reply
Hi Angla,
Just to follow up from our phone conversation today, I wanted you to know that I just emailed my lawyer for him to draw up the papers for you refund, I requested he get back to me today, so I want you to know that I will email you these papers as fast as I can get them.
-gain if you have to speak to me please call 1-201-567-5332 and ask for Dino, if I am not available leave a message and I'll call you back, or you can email me also.
Please email me so I know you received this email.
Thank you,
Dino
Sequence
[email protected]
I have not yet to hear from him. He sent me another emailed on Wednesday this time it reads:
Dino Dondiego to me
show details Jun 3 (3 days ago) Reply
Angela,
Sorry I couldn't call you today, I was tied up with clients all day and after hours. I will not be in my office at all tomorrow so I will have to call you this
Friday before 6pm.
Speak to you then,
Dino
Angela
Jersey City, New Jersey
U.S.A.
2 Updates & Rebuttals
Angela
Jersey City,New Jersey,
U.S.A.
I know Angela Personal and she was injured by this company sequence Hair.
#2Consumer Comment
Sat, August 01, 2009
Hi Dino, You are so full of it that your own staff calls Ms. Angela to let her know that you are a fake and will always be one. The lawyer you are speaking of that she called is a close friend of hers, and she do to have photo has to back up her claim. What do you have other than staffs that work for you and cannot stand you? It's a shame that you write such comments like this about a past client, instead of trying to get to the bottom this you said you want to rectify this. However, you chose to harassed Ms. Angela, I heard the things you said to her on the phone. I would not want to speak to you after listen to your lies. Yes, she was going to email you pictures and yes, her attorney did advise her not to ever have anything else to do with you. In addition, at the end you will see how wrong you are. Just keep in mind your own staff do not trust you even the one you fired she wants nothing else to do with you (you know the one Cindy the one you fired after she burnt Ms. Angela). Now you stop harassing her why do not you try running a legitimate business maybe then people will stop coming after you. Oh by the way Sequence Hair Blending have an F rating just go to www.bbb.com that should do it for ya huh....
Sequence
Englewood,New Jersey,
U.S.A.
The other side of the story
#3UPDATE Employee
Tue, June 30, 2009
One sided stories are so easy and convincing. However, people should know the other side of the story to make an unbiased evaluation of the reputation of the company. The day Angela had her hair process applied, she was very unsure about getting the hair process. She requested a relaxer, which one of our technicians applied. Angela emailed the consultant she purchased from within Sequence stating that the relaxer had severely burnt her. She also stated while she was in the room during the application, she called her lawyer on the phone. (Note - Here is a client calling her lawyer before even leaving the business instead of asking for a remedy first.) Then, a comment was made that there was a conversation from the manager and the technician while she was in the ladies room, during this same day at Sequence, of which was recorded on Angela's cell voice mail, stating that the manager and the technician were talking about her in a negative way. The next email from Angela stated that she had to go to the hospital due to the relaxer burning her and that the hospital stated that she had first degree burns. Also she stated that ambulance chaser lawyers keep contacting her and that she didn't know what this means. It was obvious that Angela was setting Sequence up for a law suit, whether under conditions of validity or not. Angela came back to Sequence to have the hair process removed stating that her scalp was too sore to keep the process on. Hearing this, the owner of Sequence called the client and spoke to Angela on the phone. Angela had informed the owner of these experiences and the owner, taking her on her words agreed to refund her money. The owner of Sequence questioned two of Sequence's technicians that were both involved in removing Angela's hair process and found out that Angela's severely burnt condition was described instead as a slight redness. The owner then called Angela over the phone and openly told what his findings were. Not making any change of decision but needing to know Angela's comments to the difference of burnt scalp conditions. Angela then stated that she didn't like the Sequence process anyway and that the Sequence process and the relaxer work hand and hand. The owner of Sequence then asked Angela if she had taken any photos and Angela replied 35 pictures. So the owner of Sequence asked Angela if she would email these pictures to him to evaluate the validity of this accusation. Angela agreed that she would that night, but never did. The next day a lawyer called asking to speak to the owner on behalf of Angela and that Angela was to have no communications with Sequence. The owner or Sequence only wanted to see the pictures to rectify if or to what degree Angela was burnt with a relaxer or not. The owner of Sequence promised to call Angela back as soon as he received the pictures but the pictures never came. Sequence is willing to work with Angela to rectify the situation but needs to speak to Angela to do so. But Angela chooses to not speak to Sequence but have her lawyer go the suit direction instead.
