KTS
Klamath Falls,#2Author of original report
Tue, May 01, 2012
Called the "800" number on their main page again this morning and got the message system again. Finally I dug deeper in the website and found a different number which finally got me a human.
I informed "Robert" about the situation, and I asked him what my address was and he gave our old address once again. He then insisted that I never called to update and that I did not call for a week and get a message machine. I told him to call the phone number on the main page of their website and see for himself. He put me on hold, came back and told me that he got through to someone.
He then informed me that I am going to have to pay all the charges to now and they will take me off collections. I asked him why I should pay if I never received service? He then informed me that I had the cooler and I still have to pay the rental on it.
To finish, I cut a check and mailed it so they go away (paper trail). I told them to get their stuff out of my store. After hanging up, I went next door to my friends design business and we called the "800" number on the website. We got the message machine. With a witness. So we left one.
Resolved? Maybe not. But it is over.