- Report: #915122
Complaint Review: sirius satelitte radio - Internet Internet
Reported By:
p. cairns -
mims, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
sirius satelitte radio
Internet, Internet, United States of America
Phone:
Web:
www.siriusxm.com/
Categories:
Business Rating:
(0)
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sirius satelitte radio sirius xm radion sirius has over charged and practically made it impossible to cancel , Internet
I have had Sirius radio for 5 or 6 years. Everytime you try to renew there is a problem. Finally I had had it withem and decided to cancel. They wanted to charge me $67.00 for six weeks of service and when I tried to cancel them I was put on hold repeatedly and spent more than an hour and 45 minutes and still was unable to cancel them. They have now sent us to a collection agency. I have no problem paying for service I do have a problem paying some made rip off price
2 Updates & Rebuttals
p. cairns
mims,Florida,
United States of America
recieved response from sirius
#2Author of original report
Wed, July 25, 2012
After being contacted by Steve Campbell from Sirius Satellite radio all of my issues with Sirius were resolved. Steve was very thorough and polite. I informed him that Sirius needed to make a more concerted effort to resolve other customers needs and he informed me that he was in a new position about a year now, to do just that. From the time I filed this complaint, to the resolution of the problem was less than a week. Hopefully with more people like Steve Campbell at Sirius there will be fewer people with problems.
SIRIUS XM Customer Relations
USAWe would like to help.
#3UPDATE Employee
Mon, July 23, 2012
Hi P. Cairns -
We apologize it is not our intentions to make our renewal process a hassle. If you have any questions about your account, feel free to send us an email with your contact info to [email protected] and we'll be happy to assist you in any way that we can.
Thanks,
SiriusXM Digital Care Team
