- Report: #914305
Complaint Review: Sirius XM Radio - Indianapolis Indiana
Reported By:
Larry C -
Noblesville, Indiana, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sirius XM Radio
1221 Avenue of the Americas New York, NY Indianapolis, 46226 Indiana, United States of America
Phone:
866-635-2349
Web:
Siriusxm.com
Categories:
Business Rating:
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Sirius XM Radio Billing, unlawful, no contract Indianapolis, Indiana
I havn't had service with Sirius Xm Radio for at least 4 years. (Before they became on company I was with XM Radio) About a week ago I started to receive calls from them, so I answered one. It was a recording telling me that I had a past due balance and my service had been automatically renewed!
I then followed the prompts and spoke with a customer service agent and was informed I had a balance due. I explained that I hadn't had service for 4 years and that I wasn't going to be paying the balance. He then asked me if I wanted to renew my service! I said no way, and was told that he would mark on the account that the charge was disputed.
I am still receiving calls, I have no intention of paying for something I haven't used in 4 plus years, and I feel like this is a scam to get money from people and/or get people to re-activate their accounts.
I then followed the prompts and spoke with a customer service agent and was informed I had a balance due. I explained that I hadn't had service for 4 years and that I wasn't going to be paying the balance. He then asked me if I wanted to renew my service! I said no way, and was told that he would mark on the account that the charge was disputed.
I am still receiving calls, I have no intention of paying for something I haven't used in 4 plus years, and I feel like this is a scam to get money from people and/or get people to re-activate their accounts.
2 Updates & Rebuttals
michael b
mobile,Alabama,
XM ripped me off too
#2General Comment
Tue, July 09, 2013
I have been a customer for years. 1st of this year I started my service back up online via chat. I agreed to $25 for 6 months. Nothing else was mentioned. In the past I would pay and when it ended my service would cutoff. However this time the service was interupted like in the past but then I received a 18$ bill for 1 month. I got online and spoke to xm about this and they advised me it auto renews at regular cost. I advised I was never told this. XM basically said to bad you owe it. I told them i would pay this plus the difference to start my service back but again I was advised I had to pay the 18$. This was really upsetting me. I told them forget it and I will not renew and since its already cutoff I am finished. well to this day (A few months later) my bill has grown to 51$. I decided to call xm and they tell me its in collections. I call collections(very unprofeesional) and I tell them whats going on. Bascially XM will never get me as a cust or the money they think I owe. Its ashame a crappy company cant add up what I have paid in the past years and bank on that instead of trying to scam me
SIRIUS XM Customer Relations
USAWe would like to help.
#3UPDATE Employee
Thu, July 19, 2012
Hi Larry -
We apologize for your experience. If you cancelled with us four years ago, you should not have been charged for the past four years. We would like the opportunity to set your account in the proper status and deactivate it. However, we need some information from you. Send us an email with your contact info to [email protected] and we'll be happy to discuss this with you further.
Thanks,
SiriusXM Digital Care Team
