- Report: #1056536
Complaint Review: Sirius XM Radio - Internet
Reported By:
sanfordcaniac -
sanford, North Carolina,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sirius XM Radio
Internet, USA
Web:
www.sririusxm.com
Categories:
Business Rating:
(0)
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Sirius XM Radio Double charged for service Internet
I have had Sirius XM service for 5 years. I have two radios and internet service. I called on 4/25/13 to pay for the year ($233). The price had increased so I asked the assistant what I was being charged for each radio. She stated I was being charged full price for the first radio, a discount for the second radio, and then a fee for internet use. 2 months later I am charged another $133. I called to ask why. They said $233 was for the first radio and $133 was for the second radio. I said I was told otherwise and wanted to cancel EVERYTHING. I asked if they recorded customer calls and she said yes. I informed her they need to listen to my previous call because I was misinformed. She says they will give me half the money back to keep me as a customer. Then I insist I want it all cancelled. At which point they simply say they will give me the full $133 without even listening to the recording to see if I am telling the truth. I have always paid for both radios at the same time. They have never charged me seperately. If you have Sirius XM I suggest you look at youcredit card statement. I suspect they are "misinforming" others.
1 Updates & Rebuttals
SIRIUS XM Customer Relations
We would like to help.
#2UPDATE Employee
Tue, July 09, 2013
Hi there -
We are sorry to hear about your experience with us. We are unsure why you were charged an additional fee. If you ever have a question about your account, feel free to send us an email to [email protected] and we'll be in touch.
Thanks,
SiriusXM Digital Care Team
