- Report: #1292459
Complaint Review: SiriusXM Satellite - Internet
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Author Not Confirmed
Why?
SiriusXM Satellite
Internet, USA
Phone:
8886355144
Web:
www.siriusxm.com
Categories:
Business Rating:
(0)
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SiriusXM Satellite XM Satellite, Sirius, SXM satellite radio, xm satellite New York Internet
While doing our taxes, I discovered that Sirius XM Satellite has been automatically taking 2 payments from my husband's credit card and he has not used the satellite service for almost 2 years. I contacted Sirius XM and explained that we were not notified, we were not sent a statement, not even an email indicating that charges were being drafted. I explained that we had not used the service in a couple of years, and was read a script about how they draft the money for our "convenience".
We did not authorize Sirius XM Satellite to draft money indefinately from our credit card to the tune of $363.60 per year, especially when we do not even have an XM radio in our posession. After bluntly explaining the situation, I was asked if I would like to transfer the service to a vehicle as though they did not even hear how upset I was over the situation. I asked to be refunded and was told that there would be no refund as it was my responsibility to check statements and call if I did not want them taking money from my credit card.
Reputable businesses do not draft indefinately from a person's credit card without confirming the person's intention to keep the service. We have a business, and would never consider taking money without someones permission.
Do not sign up for this service! It is a rip off!
