- Report: #836753
Complaint Review: Sirius/XM - Internet
Reported By:
agjamie -
Amarillo, Texas, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Sirius/XM
Internet, United States of America
Phone:
Web:
www.siriusxm.com
Categories:
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Sirius/XM Lifetime Ripoff, Internet
Warning. Was sold a "lifetime transferable" subscription -- Turns out that it is not transferable at all. The subscription stays with the car. I pointed out that I asked about that before purchasing a "lifetime" of radio for a car. No one keeps car for a lifetime. They informed me that it was transferable. All I have to do is take the factory installed receiver and antenna off the car before trading it in and install it on my new car. Unbelievable!!!
2 Updates & Rebuttals
Mark 1960
Bethany ,Missouri,
XM did the same to me
#2Consumer Comment
Sun, December 15, 2013
I had purchased a new vehicle in 2010 with a built in XM receiver, had 2 lifetime subscriptions before, so I asked them if this would be transferable and they said yes. I traded my truck this summer (2013) and we asked to transfer the radio, they said not a problem but wait till your 3 month trial is up.
The 3month trial was up and I tried to get the subscription transferred and I got the same scripted message as they answered with here. So beware lifetime does not mean lifetime to these people, never once was I told I couldn't transfer my subscription even when I inquired about it.
the best bet is to beef up your iPod with what you want and wait till there is a competitor for them
SIRIUS XM Customer Relations
USAWe would like to help.
#3UPDATE Employee
Mon, July 16, 2012
Hi -
Unfortunately, unless the receiver was stolen or defective, a Lifetime subscription associated with
an automotive receiver is non-transferable. However, a Lifetime plan associated with a home, portable, or dock and play radio is transferable to another radio on the same platform up to 3 times at a fee of $75. For more information about Lifetime Plans, please click here: https://listenercare.siriusxm.com/app/answers/detail/a_id/3672/kw/lifetime%20policy If you have any additional questions, feel free to send us an email with your contact info to [email protected] and we'll be happy to help.
Thanks,
SiriusXM Digital Care Team
