- Report: #1375307
Complaint Review: Skin Royale - Internet
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Author Confirmed
Why?
Skin Royale
Internet, USA
Phone:
866-866-8180
Web:
skinroyaleserum.com
Categories:
Business Rating:
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Skin Royale I signed up to receive this product and "try it" by paying the shipping charges only. I was later billed the full amount. Kent, OHio Santa Ana, California
I saw an advertisement online promoted by Heather and Terry Dubrow. He claimed that if women took care of their skin, then plastic surgery wasn't ever needed. You could try the product by just paying the shipping charges. I tried to look carefully to make sure there wasn't anything other than the free trial that I was agreeing to. Since this product was supposedly endorsed by "experts", I thought I would give it a try.
Two weeks after receiving the products (eye and skin serums), I was charged $89.00 for each product. When I called the company, I was told that I had signed up for monthly shipments, and to opt out of that, I had to call and cancel within 2 weeks of receiving the product. I called 2 1/2 weeks afer receiving the product. Supposedly that information was on the website that I ordered from. I never saw it, even though I tried to check this out. There was no paperwork in the shipment which indicated that I had agreed to this.
When i called customer service, I got the runaround. After a lot of complaining, they agreed to a credit of 35%. After more complaining, they agreed to a 50% credit. This is the most that they would offer me. If I didn't accept this, I would receive another shipment in a few weeks, and be charged the full amount again. My husband was livid about it and also called, but got nowhere.
I am a senior citizen on a fixed income. I do not have the money for expensive beauty products. I feel I have been preyed upon.
