Craig
Henderson,#2UPDATE Employee
Mon, April 05, 2010
Seven months later we still have not heard from "Cindy of Henderson" to remedy her "grievance".
We do explain to everyone that credit card authorizations will be held, by the issuing bank, for 2-5 business days. If "Cindy" did indeed rent from us, she may not have understood this process clearly.
Skiwi prides itself on providing great customer service, the biggest & best range of watercraft available & the best rates in Las Vegas.
http://www.skiwirentals.com/testimonials.php
Craig
Henderson,#3
Fri, September 04, 2009
Cindy from Henderson,
We never intentionally take more money from the customer than stated on the contract.
We definitely keep all our invoice transactions so we can track all our rentals (It's also a legal requirement).
Credit card verifications for a Security Deposit do take 2-3 business days to fall off (sometimes longer depending on the issuing bank). Maybe this is what happened?
Incidentally, we moved from Lake Mead Pkwy in 2008. Are you possibly confusing us with the other jet ski rental company on Lake Mead Pkwy?
If you could please call us ASAP (702) 568-8999 and let us know approximately what day you rented from us & your name, we will find your rental agreement. If we have overcharged we will issue you an immediate refund.
Thank you.