- Report: #883012
Complaint Review: Sleek med spa in Natick Ma in the mall - Natick Massachusetts
Reported By:
Linda -
Warwick, Rhode Island, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sleek med spa in Natick Ma in the mall
1245 worcester Rd Natick, 01760 Massachusetts, United States of America
Phone:
508-652-9987
Web:
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Sleek med spa in Natick Ma in the mall they sold me a lifetime guarentee on my laser hair removal but after about 11 sessions they informed me that they were no longer honoring the lifetime warranty and that I couldn't have any more visits Natick, Massachusetts
I went to Sleek med spa in Natick MA, They were offering a lifetime warranty on laser hair removal, So I purchased a package for my lower legs and bikini area. After about 11 visits I was informed that were no longer honoring the warranty and that my visits were done. They wanted me to sign a form that stated that I agreed but I would not sign it so they told me to not come back. I called main office numerous times and emailed them but no one got back to me. And the treatments didn't even work
1 Updates & Rebuttals
Alexandra Morgan
Boca Raton,Florida,
United States of America
Laser Hair Removal Package
#2UPDATE Employee
Fri, May 18, 2012
Hi Linda,
I am truly sorry that you are unhappy with the way you were treated regarding the discontinuation of your laser hair removal package. Patient safety is our number one priority at Sleek and we stopped your treatments for your own safety. Laser hair removal does not guarantee 100% results and a few stray hairs are quite common. Keep in mind that these hairs may never go away due to a variety of reasons such as hormonal imbalance, medications, sun exposure, genetics, and other factors.
In an effort of good customer service we would like to offer you a free microdermabrasion treatment. You can contact me directly to set up an appointment for this at [email protected]. We hope that you can accept this offer and look forward to seeing you at Sleek again in the near future.
