- Report: #220993
Complaint Review: SMC - Simi Valley California
-
Author Confirmed
Why?
SMC
996 Flowerglen Street Simi Valley, 93065 California, U.S.A.
Phone:
800-345-4762
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
SMC, Specialty Merchandise Corp. Lied, Manipulated me and stole from me Simi Valley California *EDitor's Suggestions on how to get your money back into your bank account!
I am on disability and was looking for a way to try and fix my house up (flooring, roof and etc...)when I saw the advertisement for SMC on TV with Tom Bosley as the host. I called and ordered the kit for 39.95 a month. They took that out and then they took out 2 weeks later $325.00. They tell you that you have 30 days to cancel and that is from the time you call in not from the time you recieve the kit which mine took 3 weeks.
The day I talked to my buisness coach I was upset about the money that was taken and he told me I agreed to it when I was on the phone. I personally don't recall to this but he said he could help me out and boy did he help me out all right. He signed me up( Dwight James)for the Silver Membership,Gift Card Redemption program and the E-commerce Club which was $999.99 to be taken out in installments.
I called him back within 2 hours and told him I wanted to cancel all of it. He told me to wait till the next morning and he would call me. He never called, I tried calling him all day. Finally I found out how to properly send the kit back and did so within my 30 days along with my letter. Which cost me $45.00 to send overnight mail since my 30 days would be up in 2 days. Out of all the money I have paid my account was only credited $64.90.
I have since recieved 2 more boxes of merchandise that I have been working with (Joanne )at ext. 5691 on where to send it and to get all my money back. She informed me that you have to cancel the emerchant club account in 24 hours for you to get refunded for that I told her I did so she said she would call me back when she knew something.
Now to this date I still have not heard where to send the merchandise and why I have not recieved my money. No one has called me, not the buisness coach not Joanne it has been almost 2 months. I call in and people hang up on me now or her extension just rings and rings. Now I am past the point of being patient. This program was supposed to be money back guarantee when canceled in the time frame. Which was done. To this date they now owe me $935.00. I would advise any one not to sign up with them and what ever you do don't give them your banking information. They will help themselves and take large amounts of money out within days of each other.
Lori
Moore, Oklahoma
U.S.A.
Click here to read other Rip Off Reports on Specialty Merchandise Corp. SMC
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson - Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
The day I talked to my buisness coach I was upset about the money that was taken and he told me I agreed to it when I was on the phone. I personally don't recall to this but he said he could help me out and boy did he help me out all right. He signed me up( Dwight James)for the Silver Membership,Gift Card Redemption program and the E-commerce Club which was $999.99 to be taken out in installments.
I called him back within 2 hours and told him I wanted to cancel all of it. He told me to wait till the next morning and he would call me. He never called, I tried calling him all day. Finally I found out how to properly send the kit back and did so within my 30 days along with my letter. Which cost me $45.00 to send overnight mail since my 30 days would be up in 2 days. Out of all the money I have paid my account was only credited $64.90.
I have since recieved 2 more boxes of merchandise that I have been working with (Joanne )at ext. 5691 on where to send it and to get all my money back. She informed me that you have to cancel the emerchant club account in 24 hours for you to get refunded for that I told her I did so she said she would call me back when she knew something.
Now to this date I still have not heard where to send the merchandise and why I have not recieved my money. No one has called me, not the buisness coach not Joanne it has been almost 2 months. I call in and people hang up on me now or her extension just rings and rings. Now I am past the point of being patient. This program was supposed to be money back guarantee when canceled in the time frame. Which was done. To this date they now owe me $935.00. I would advise any one not to sign up with them and what ever you do don't give them your banking information. They will help themselves and take large amounts of money out within days of each other.
Lori
Moore, Oklahoma
U.S.A.
Click here to read other Rip Off Reports on Specialty Merchandise Corp. SMC
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson - Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
[email protected]
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
