Complaint Review: Smokey Bones - Orlando Florida

LOOOOOL! YOU CRIED BECAUSE THE FOOD WAS GROSS? OR BECAUSE THEY CHARGED YOU A DOLLAR MORE?

Im sorry, but this was just hilarious! I LOVE SMOKEY BONES, and have never once had any type of issues with their food.

Well, I was looking to find a home office number for Smokey Bones, and came across this report. Let me just say that to be honest, I agree with Amanda. My family and I had recently gone to Smokey Bones, thus is why I was trying to find a contact number, due to the awful experience that myself and family had. I understand that during certain times of the day that these types of eating establishments get overwhelmed. HOWEVER, it is no excuse for bad service! Mind you, I have also worked as a server once upon a time, and know quite well how it goes. Our wait was ridiculously long first of all. We were quoted to have a "30 minute" wait, which turned into an hour and 30 min wait. Next, our sever was so incompetent, he had to come back to our table not once, not twice, not three times, but, four times to ask us who was on what check after telling him from the time we sat down how the checks would be split up.

After that, he forgot several times what our orders were, and didn't bother to refill our drinks at any given time without someone flagging him down. When our checks finally did come, of course, they were screwed up numerous times, to which he had to get a manager to fix. On the bottom of our checks it tells us how many times it had to  be reprinted..which was a total of 6!! Seriously???? If someone is that retarded that they have no idea how to be organzied enough do a simple job of waiting tables, maybe they shouldn't be doing that job, and be working as a greeter at Wal-Mart! To make it worse, when we got home, we realized that we were over charged, making me have to take even MORE time out of my life to call the "manager" to fix it, who, in turn told us that we could drive the 26 MILES, just to get the adjustment of $6.00!! Give me an fing break!! These people give bad service, are unorganized, and mentally incompetent. So, those of you giving Amanda a bad time, should just get over yourselves. There's NEVER a good excuse for bad, sloppy, sorry service!!!!

Ma'am, I am sorry that u had such a terrifying experience. I work at a smokey bones in NY and all i have to say is you need to grow up first of all. Im sorry that all you like is pasta and burgers. What are you five. We serve cornbread it is a mentioned appetizer by our greeters when they bring you to they're tables and by the servers when they are taking your drink orders. Im sorry that you thought that this was some buffet and everything is one price. Also when you order a burger.. on the menu, make sure you specify which kind you like because the server could misinterpret you. Most of all you dont cry to a manager...and i mean literally cry. If you just explain to the manager what happened, he or she will gladly take of the disputed order. They will not comp your entire meal... that is ridiculous. At smokey bones our managers are the biggest pushovers because if our guests arent pleased with their service than no matter what you will be taken care of. So if you would have handled the matter in a mature fashion you wouldnt sound like a babbling idiot.

The manager just took off the buffalo burger but charged us for the rest of it. I can't believe that they wouldn't eat the $6 meal my husband had to make a guest happy. I wasn't expecting anything for free. So which was it. Both of these are your quotes. If you could not believe that they wouldn't eat the six dollar meal then you had what is commonly known as an expectation, in which case, you expected his meal to be what? FREE. Right? For the record, "free" and "comped" are essentially the same thing. She experienced bad business dealings? Where? Again, I was crying because I don't eat anything other than hamburgers, pasta, and chicken I stand by my literary observations. And as for asking us not to judgewhy, that's quite hypocritical under the circumstances. Never eat at a Smokey Bones because they are rude, gross, and nasty. You ask us to judge this restaurant based on your experience yet you should be immune from criticism for how you handled yourself. Silly. I hope that one day you guys that judged me get something totally disgusting (to your opinion) served in your food and are forced to eat it. What are you, like ten or something? A very dramatic statement considering that no one forced you to do anything but pay the measly check. And if you could read correctly my dear, I never said that you WERE a baby, I said people all over the country are CALLING you a crybaby. I love the part where you called the manager over but were crying so much that your husband had to speak for you. In regards to this high roadwhere is this high road? If you were taking the high road, you'd have never posted your complaint here; you'd have pursued resolution with Smokey Bones and perhaps gotten a gift certificate. But instead, you're on this site complaining them. The whole take it or leave it attitude doesn't apply here. It applied to the buffalo burger that was rightfully removed from your bill as in they take it off the bill and you leave money. Lastly, I wasn't putting you downwell, wait a minute. I did say you were cheap but that's only because you didn't (and obviously still don't) think that you should have to pay for a meal that was otherwise perfectly acceptable. In short, I was telling you to go see a shrink because this website was never intended as a place to emote and that's what you're doing.

Amanda, if you respected your body so much and cared what you put in it, you would rather have a bison burger than a beef burger. "Buffalo" is similar to beef, but much higher quality. It is leaner and healthier. And that's why it's more expensive. Most people who like beef LOVE buffalo. You are a strange one. You were not served anything "gross" or "disgusting". What did you think a "hamburger" was made of?

Smokey Bones first moved into our area a little more than a year ago, and I have been a repeat customer since my first visit. Not only was the food great, but the service was reflective of a well managed, well staffed, and over all wonderfull restaurant chain. We have several locally now and I have visited each of them; happy with the experiece each time. Certainly there is a possiblity that one may have had a bad experience. This is always frustrating. However your refusal to bring attention to the mistake that was made is no one's fault but yor own. I am not a complainer either, but I too don't want to spend my hard earned money on bad food or bad service. Perhaps in the future you will speak up sooner so as to allow the establishment the ability to correct the mistake, and possibly salvage the dinning experience. I think that they did the only thing they could have done after the fact. You weren't charged for your meal. Your husband ate his and therefore you were required to pay for it. I am a picky eater. On top of that I am pregnant! I send food back frqueantly for one reason or another. If you are dinning in an establishment you beleive would do "gross" things to your food because it is unsatisfactory, why eat there at all?

After an enjoyable interlude reading the pithy "get it together" comments to poor Amanda, I have a friendly solution for her. In the future, she should politely tell the restaurant server that she has a "sensitive stomach" and can only eat HAMBURGERS, PASTA OR CHICKEN. She should present herself as a person who has a severe allergy to certain foods. She should tell the server she becomes highly emotional and sick to her stomach when she eats other foods. All restaurants are used to these requests and will steer her in the right direction with her order. I agree that asking to comp a $6.00 dinner for the hubby was unrealistic. They weren't spending $150.00 on a bad meal at Ruth's Chris. Amanda, stand down from your attack on Smokey Bones...they took the charge for the (tasty, succulent, low-fat) buffalo burger off your bill and you weren't up front about your food phobias. Bottom line: No case.

After an enjoyable interlude reading the pithy "get it together" comments to poor Amanda, I have a friendly solution for her. In the future, she should politely tell the restaurant server that she has a "sensitive stomach" and can only eat HAMBURGERS, PASTA OR CHICKEN. She should present herself as a person who has a severe allergy to certain foods. She should tell the server she becomes highly emotional and sick to her stomach when she eats other foods. All restaurants are used to these requests and will steer her in the right direction with her order. I agree that asking to comp a $6.00 dinner for the hubby was unrealistic. They weren't spending $150.00 on a bad meal at Ruth's Chris. Amanda, stand down from your attack on Smokey Bones...they took the charge for the (tasty, succulent, low-fat) buffalo burger off your bill and you weren't up front about your food phobias. Bottom line: No case.

After an enjoyable interlude reading the pithy "get it together" comments to poor Amanda, I have a friendly solution for her. In the future, she should politely tell the restaurant server that she has a "sensitive stomach" and can only eat HAMBURGERS, PASTA OR CHICKEN. She should present herself as a person who has a severe allergy to certain foods. She should tell the server she becomes highly emotional and sick to her stomach when she eats other foods. All restaurants are used to these requests and will steer her in the right direction with her order. I agree that asking to comp a $6.00 dinner for the hubby was unrealistic. They weren't spending $150.00 on a bad meal at Ruth's Chris. Amanda, stand down from your attack on Smokey Bones...they took the charge for the (tasty, succulent, low-fat) buffalo burger off your bill and you weren't up front about your food phobias. Bottom line: No case.

Amanda, This site is intended for people that have truly been ripped off. By your own admission in your last post, you are merely stating an opinion -- I quote you, "I just spoke up and told other readers that I did not like the restaurant that I ate at and you can take it or leave it." This last statement is a far cry from your original post of being ripped off. Which is it? Write a letter to the editor of a newspaper, write an online critique of the restaurant or whatever if you are unhappy. You're just clogging the bandwidth otherwise.

Amanda, This site is intended for people that have truly been ripped off. By your own admission in your last post, you are merely stating an opinion -- I quote you, "I just spoke up and told other readers that I did not like the restaurant that I ate at and you can take it or leave it." This last statement is a far cry from your original post of being ripped off. Which is it? Write a letter to the editor of a newspaper, write an online critique of the restaurant or whatever if you are unhappy. You're just clogging the bandwidth otherwise.

You people have been pretty harsh on the original poster. It seems some people have enjoyed ridiculing her. The bottom line is: she ordered one thing and got another thing entirely different. It is her money and if she didn't get what she ordered, she should not pay for it. The manager was corect to remove the item from the bill. Does she deserve her entire bill comped? No, I don't think so. Is the ripoffreport.com the proper venue for her complaint? Maybe, maybe not. I don't own this website so its not really for me to say. This is the ripoffreport but this is also badbusinessbureau.com. At least, thats the web address I use to access this site. I've notice different people chatising writers there was no "ripoff" involved in their story. Maybe there wasn't but often there was some "bad business" dealings, so to speak, involved. I've emailed the EDitor in the past, trying to get some clarification on the posting standards but unfortunately did not get a response. Judging from the sheer volume of traffic here, I understand he probably doesn't have a lot of time.

Jennifer, you are the exact person that I was just talking about in my last entry. If you could read correctly, I said that I just posted that I had a problem with the restaurant. I wasn't expecting anything for free. I had a problem with the service that I was given because I got something I did not ask for. As I said in my last entry, I just spoke up and told other readers that I did not like the restaurant that I ate at and you can take it or leave it. It was people like you that I was speaking of that should not judge. That being said, people like you are the ones that should leave it. If you don't like what I said, then eat there, fine I don't care. If you like what I said, then fine, don't eat there again, I don't care. It is your ignorance for calling me a baby for speaking what I had to say. I'm sorry that you feel that way but what I feel about you should not and can not be said on a posting like this. However, I have taken the high road (unlike the baby way that you have) and will not talk about you like that. I have replied to you only because you have put me down and I think THAT is very childish. Again, it's people like you that should not judge others incase you didn't understand it the first time.

At least someone "gets it".

Rip Off Reports are for people who've actually been ripped off (or live in Tupper Lake, but I digress). You didn't eat the burger and they removed it from the bill. The manager addressed your concerns and made a reasonable attempt to resolve the issue. YOU chose to sit there. YOU chose to virtually NOTHING about your dissatisfaction with your meal. YOU have only yourself to blame. But that wasn't good enough for you. Why? Why should your husband eat for free? Because YOU were upset? If he did not enjoy his meal it's probably because of the company he was keeping at the time. You didn't eat your meal and you chose to do nothing when it could have easily been rectified by getting you the proper item immediately after your discovery. It sounds like you were just using this opportunity to try to purge yourself of whatever emotional distress you currently suffer from on some poor anonymous stranger with your tearful presentation. Why play the martyr and then cry about it? Answer: Because it gets you the attention you crave more than pasta, chicken, and burgers. Your husband sounds like his meal was fine aside from your melodrama and rightfully he should pay the bill. You state I work very hard for my money and don't like to spend it on things that I am not satisfied with. This passage says a lot about you as a person. You work very hard for your money. So do the rest of us. So does that manager. You're no one special in this regard but you seem to think that you are. You don't like to spend it on things you're not satisfied with. And you clearly state that you DIDN'T spend it on something with which you were dissatisfied because the manager removed it from your bill, right? Which brings my to my questionwhat was it that you found so unsatisfactory about your HUSBAND'S meal that his should've been free too? With your sensitive stomach and limited nutritional options, I find it highly unlikely that you ate anything from his plate so I'm curious, why is it that YOU were not satisfied with your husband's meal? Getting back to your statement, and I find this one to be my personal favoriteI am, however, one who works at a customer based company and treats others with respect great guest service. Because of this, I expect it back. A customer-based company? What exactly IS a customer-based company? I've never heard of such a thing. Are you so insecure that you cannot label your job as being in the SERVICE industry? What? Are you better than everyone else? Just because you have a job at Disney kissing tourist butts doesn't mean that the world has to kiss yours when you're done playing Cinderella. You are not a princess but you want to be treated like one and, from your description of the events, you certainly carried on like one. That manager delivered the appropriate remedy and, in my opinion, proper guest service WAS rendered to you. Furthermore, if you had felt that his remedy was unsuitable, you should have pursued this with the corporate office by perhaps writing THEM. This is what mature people do. The corporate office would have given you a gift certificate or something else to appease you. Instead you wrote this report and people all over the country are calling you a crybaby and thinking of you when they find themselves in the diaper isle. Is this what you wanted? Perhaps. After all, negative attention is better than none, right? Reading further (and this is where it starts getting good)I also don't eat porkif someone did tell me that I was eating pork and not what they had told me (like chicken or something) I would get upset because it is part of my religion to not eat those foods. Whoopie-friggin-do. This response is nothing more than self-righteousness on your part. I mean, no one duped YOU into eating pork, right? It has nothing to do with your report. Robert was merely enlightening the rest of us to her stupidity while we simultaneously laughed at yours. The bait-and-switch example provided was venison (deer) for pork. It did not directly concern you. It was the writer's observation of a specific individual who failed the Venison Challenge and then looked two sides of stupid when the subterfuge was revealed. Her dumb a*s didn't even know the difference by taste. She WANTS to say that she DOESN'T like venison when clearly what she doesn't like is the IDEA of eating venison. A pious tree-hugging difference between the two, wouldn't you agree? (Robert) You have a sensitive stomach? I understand. You stomach is sensitive because it has your head attached to the body it sustains. Perhaps if you relaxed a little, it wouldn't be so sensitive. I strongly suggest that you find a professional person in whom you can confide. It sounds like you are under emotional duress and your reaction to the burger situation warrants attention. Your efforts to garner a meal for free are laughable and reveal you to be cheap. Your allegations are petty, unsubstantiated, and patently ridiculous. Be gone. You have no beef here.

Well Robert, I see that you have made a bunch of comments on a lot of different subjects. I see that you have enough time to do this, but you obviously don't have enough time to read the whole story. If you did read my whole story, then you would see that I did take a bite and didn't like it in the first place. I also know that hamburgers are not made from ham, I'm not Jessica Simpson, however, I also don't eat pork (religious reasons). So yes, for religious reasons, if someone did tell me that I was eating pork and not what they had told me (like chicken or something) I would get upset because it is part of my religion to not eat those foods. What some people don't understand about people (which are your ignorance) is that people have different reasons for not putting things into their bodies. This isn't for you to judge. However, I have vowed not to put certain things in my own body and that should be respected, that should not be for you to judge. I had a problem with it and I spoke up. This was not for you to judge me or not. I was just stating that I had a bad experience there and if you find that experience justifiable, then don't go there, if you don't find it justifiable, then go there. Not my problem. I respect my body and I choose to not put certain things in it. p.s. I was 24 when I got married just in case you care.

I don't chime in often, but I couldn't refuse. Smokey Bones is one of the few restaurants that are must on every return trip to Orlando (Casselberry/Winter Park)location specifically. I worked for most of my working life in restaurants and I PROUDLY say that I have NEVER seen "things" done to food for any reason. Whether undercooked, overcooked, wrong order, etc. I will however ALWAYS keep in my mind what you said about Darden Restaurants. I was a QC agent for S&A corporation. Which is Quality Assurance for Steak n'Ale & Bennigan's. Also for Steak n' Shake in Orlando Area. I did do full comps for meals. However, if the table was rude, abrasive, overracting, or downright lying about the situation. A simple item comp was done. Sometimes, I even gave future full meal comps. So I do question your response to the situation. Was is appropriate? What exactly was rude? Was that not giving your table an entirely free meal? My worst personal situation was receiving a burger cooked "philadephia style" which is basically raw. Of course, I COULDN'T eat it. They asked me if I wanted anything else or what I really ordered. "Nope." I wasn't in the mood for anything. They took it off, and offered a comped meal. I told them everything else was great and had no problem paying. I guess in seeing that I was quietly disturbed by this burger of mine, I was given a future comped meal. I think as a manager, I would have done the same, don't push that customer, but try to pull them back in again. This was Ruby Tuesday's. Being served the wrong dish shouldn't be considered "gross" or "nasty". Doing "things" to food returned should be. Just a thought, what about the person who received your "gross and nasty" hamburger instead of their delicious buffalo burger? Chickens eat anything including their own poop, now that's "gross". And as for hamburger, that's entirely too obscene for most of our readers to bear.

Does Florida allow 14 year olds to marry? Her overuse of the word 'gross' indicates her immaturity. Sensitive stomach? My Aunt Martha's bloomers!

Does Florida allow 14 year olds to marry? Her overuse of the word 'gross' indicates her immaturity. Sensitive stomach? My Aunt Martha's bloomers!

Does Florida allow 14 year olds to marry? Her overuse of the word 'gross' indicates her immaturity. Sensitive stomach? My Aunt Martha's bloomers!

Does Florida allow 14 year olds to marry? Her overuse of the word 'gross' indicates her immaturity. Sensitive stomach? My Aunt Martha's bloomers!

See I told you that you watch too much reality TV. I know that things like that happen, I didn't say that they NEVER did. I just mentioned that it is farther between than you think, and for a mistake made by the waitress, normally none. (BUt of course you didn't read that part did you?) As for the being forced to eat something you find disgusting, I have one thing to say to you, BBQ Beef. That was some nasty canned beef mixed with BBQ sauce, that we had to choke down once a week when I worked at summer camp. Sorry but if I had had the choice to send it back and get something different I would have. That's an experience where it is eat it or starve. (And you want to know something, we normally chose starve, that's how nasty it was. But there are sometimes when you are really hungry.) Not get upset because I'm so afraid to send it back. If you are that afraid then do not go out to eat.

You do know there is no "ham" in a hamburger, don't you. A burger is a burger. The hamburger dates back to Hamburg Germany, where it was originally made with roasted pork, and called Rundstuck. A chunk of pork jammed inside a roll. It became very popular, and people in the region referred to it as a Hamburger. You were served a burger. Get over it. Buffalo is very good. I know a cousin of a buddy of mine. She claimed she hated venison. He had a cookout and threw 2 hind quarters up on the rack, along with a ton of other meats. Everyone there was told to call it pork shanks. She was on her 3rd helping of the deer meat when she asked for the recipe for this "delicious pork". We all told her it was venison. She spit it out and started trying to vomit...dry heaving and looking foolish. She was crying and spiiting hate about how she can't stand the taste of deer meat...after she put away nearly a half pound of it already. We all laughed at her stupidity. Do you understand the meaning of this story? I doubt it...so here goes. If nobody told you it was Buffalo, you wouldn't have even bothered writing in here, because you would have eaten it happily. Learn about the 4 food groups.

You do know there is no "ham" in a hamburger, don't you. A burger is a burger. The hamburger dates back to Hamburg Germany, where it was originally made with roasted pork, and called Rundstuck. A chunk of pork jammed inside a roll. It became very popular, and people in the region referred to it as a Hamburger. You were served a burger. Get over it. Buffalo is very good. I know a cousin of a buddy of mine. She claimed she hated venison. He had a cookout and threw 2 hind quarters up on the rack, along with a ton of other meats. Everyone there was told to call it pork shanks. She was on her 3rd helping of the deer meat when she asked for the recipe for this "delicious pork". We all told her it was venison. She spit it out and started trying to vomit...dry heaving and looking foolish. She was crying and spiiting hate about how she can't stand the taste of deer meat...after she put away nearly a half pound of it already. We all laughed at her stupidity. Do you understand the meaning of this story? I doubt it...so here goes. If nobody told you it was Buffalo, you wouldn't have even bothered writing in here, because you would have eaten it happily. Learn about the 4 food groups.

You do know there is no "ham" in a hamburger, don't you. A burger is a burger. The hamburger dates back to Hamburg Germany, where it was originally made with roasted pork, and called Rundstuck. A chunk of pork jammed inside a roll. It became very popular, and people in the region referred to it as a Hamburger. You were served a burger. Get over it. Buffalo is very good. I know a cousin of a buddy of mine. She claimed she hated venison. He had a cookout and threw 2 hind quarters up on the rack, along with a ton of other meats. Everyone there was told to call it pork shanks. She was on her 3rd helping of the deer meat when she asked for the recipe for this "delicious pork". We all told her it was venison. She spit it out and started trying to vomit...dry heaving and looking foolish. She was crying and spiiting hate about how she can't stand the taste of deer meat...after she put away nearly a half pound of it already. We all laughed at her stupidity. Do you understand the meaning of this story? I doubt it...so here goes. If nobody told you it was Buffalo, you wouldn't have even bothered writing in here, because you would have eaten it happily. Learn about the 4 food groups.

Ok, well I'm not one that tries to get stuff for free at all. I work very hard for my money and don't like to spend it on things that I am not satisfied with. I am, however, one who works at a customer based company and treats others with respect great guest service. Because of this, I expect it back. I did order a hamburger and said "hamburger" not burger. I read the menu and saw that there was a difference. I hope that one day you guys that judged me get something totally disgusting (to your opinion) served in your food and are forced to eat it. That's how I felt. And to those of you who have worked in restaurants and said that gross things never happen, I'm sorry but they do. They made a whole movie about this recently to prove my fact. I am just stating that I give great guest service and I demand it back. Unfortunately, this company doesn't give it at all. I know many people that have eaten at this restaurant since I have and they all have said they won't go back because they have such lousy service so it's not just me. If you choose to go there, I hope you get the same bad service that I and the other people I have spoken to have gotten from this restaurant.

Ok, well I'm not one that tries to get stuff for free at all. I work very hard for my money and don't like to spend it on things that I am not satisfied with. I am, however, one who works at a customer based company and treats others with respect great guest service. Because of this, I expect it back. I did order a hamburger and said "hamburger" not burger. I read the menu and saw that there was a difference. I hope that one day you guys that judged me get something totally disgusting (to your opinion) served in your food and are forced to eat it. That's how I felt. And to those of you who have worked in restaurants and said that gross things never happen, I'm sorry but they do. They made a whole movie about this recently to prove my fact. I am just stating that I give great guest service and I demand it back. Unfortunately, this company doesn't give it at all. I know many people that have eaten at this restaurant since I have and they all have said they won't go back because they have such lousy service so it's not just me. If you choose to go there, I hope you get the same bad service that I and the other people I have spoken to have gotten from this restaurant.

Ok, well I'm not one that tries to get stuff for free at all. I work very hard for my money and don't like to spend it on things that I am not satisfied with. I am, however, one who works at a customer based company and treats others with respect great guest service. Because of this, I expect it back. I did order a hamburger and said "hamburger" not burger. I read the menu and saw that there was a difference. I hope that one day you guys that judged me get something totally disgusting (to your opinion) served in your food and are forced to eat it. That's how I felt. And to those of you who have worked in restaurants and said that gross things never happen, I'm sorry but they do. They made a whole movie about this recently to prove my fact. I am just stating that I give great guest service and I demand it back. Unfortunately, this company doesn't give it at all. I know many people that have eaten at this restaurant since I have and they all have said they won't go back because they have such lousy service so it's not just me. If you choose to go there, I hope you get the same bad service that I and the other people I have spoken to have gotten from this restaurant.

Ok, well I'm not one that tries to get stuff for free at all. I work very hard for my money and don't like to spend it on things that I am not satisfied with. I am, however, one who works at a customer based company and treats others with respect great guest service. Because of this, I expect it back. I did order a hamburger and said "hamburger" not burger. I read the menu and saw that there was a difference. I hope that one day you guys that judged me get something totally disgusting (to your opinion) served in your food and are forced to eat it. That's how I felt. And to those of you who have worked in restaurants and said that gross things never happen, I'm sorry but they do. They made a whole movie about this recently to prove my fact. I am just stating that I give great guest service and I demand it back. Unfortunately, this company doesn't give it at all. I know many people that have eaten at this restaurant since I have and they all have said they won't go back because they have such lousy service so it's not just me. If you choose to go there, I hope you get the same bad service that I and the other people I have spoken to have gotten from this restaurant.

I have a sensitive stomach. But if the one bite you took made you sick to your stomach, you would have realized that BEFORE you got the bill saying that it was a buffalo burger. (At least that's the way it works with my stomach, WHETHER OR NOT I like the taste.) I also do NOT believe that your husband works at a restaurant (and if he does tell me which one so that I never go.) I think that you just watch too much reality TV programs on FOX. I've worked as a waitress in many restaurants where they would not do things to your meal. (Especially since it was a mistake in the order.) Had you just asked then you would have probably gotten a BEEF burger that was just fine. I think that you were just trying to get the entire meal payed off. (with the crying and everything.) because you found out that you had a bite buffalo. Grow UP! Your acting like my 3 year old.

Amanda, I have eaten in that particle Smoky Bones as well as their location by the FL Mall.. I have never had such terrific service from the minute I entered the restaurant until I left. The quality of food is superior to ANYTHING including other Darden franchises. You need to wait in line and get a BigMac from now on !! Give these tables to people that DESERVE this type of quality places to eat !!

My questions is why you sat there with an uneaten burger in front of you and expect a whole meal for free. Now, I'm not the type to send meals back, but if it's inedible, why play the martyr and then cry about it? I certainly would have demanded answers as to why when you ordered a hamburger you got a buffalo burger. Did you check the menu? Or did you just order a "burger" instead of a "hamburger" They didn't charge you for your uneaten burger, but why should your husband eat for free because you couldn't eat your meal and chose not to do anything about it?

How old are you, that you only eat burgers and pasta and then cry when you dont like it? I think that the manager did the right thing by just crediting the burger- If your husband's meal was fine, and he ate it, why should it be free? Seems to me you just want anything you can get for free.

I can't believe that you would expect the Manager to comp, give you for free, the whole meal. The burger was the only problem. Then to complain about paying for the bread, your just cheap. Seeing how your husband works in a restaurant he probally was embarrassed that you cryed over a burger. Just info for all, not all places do things to your food when you send it back, except where her husband works. I am more interested on where he is than slamming a restaurant over a mistake. Oh because lady I'm sure you don't make mistakes.