- Report: #352152
Complaint Review: Sony Online Entertainment - San Diego California
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Author Confirmed
Why?
Sony Online Entertainment
http://www.station.sony.com/sonyonline/ San Diego, 92121 California, U.S.A.
Phone:
858-5573100
Web:
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Sony Online Entertainment, SOE, Sony Sony Online Entertainment Rips Off Customers Through Fraudulent Billing, Substandard Buggy Products (and Billing), and the Worst Customer Service I Have Ever Seen San Diego California
I had the misfortune of dealing with SOE's customer service when I played one of their games, in this case it was Everquest.
I started playing around the beginning of February of 2008. After approximately three months of playing I needed to cancel my subscription because of personal financial issues (medical). I was paying for the subscription to Everquest with my debit card.
When I tried to cancel my subscription I could not, the box would not clear. I looked up the problem on the 'Knowledge Database' for Everquest and based on what I read I assumed my request to cancel the subscription would take some time to process.
When I looked at my bank statement for June I saw I had been charged for May as if I had never canceled my subscription. Panicked, (not only because I had an operation the next day) I looked at my station account to see the malignant subscription was still running.
I immediately contacted SOE's customer service who DID NOT answer my question, as if it were answered by an automaton who only read the first 3 words of three sentence complaint (The date I was charged).
Due to my experiences I now go out of my way to not buy any Sony affiliated products or services. I have many acquaintances and family that I now convince never to deal with Sony.
I would earnestly suggest gamers and others considering SOE's games and services go elsewhere because of bugs in game and billing. If you have any issues with SOE please mention them.
Someone
Somewhere, California
U.S.A.
I started playing around the beginning of February of 2008. After approximately three months of playing I needed to cancel my subscription because of personal financial issues (medical). I was paying for the subscription to Everquest with my debit card.
When I tried to cancel my subscription I could not, the box would not clear. I looked up the problem on the 'Knowledge Database' for Everquest and based on what I read I assumed my request to cancel the subscription would take some time to process.
When I looked at my bank statement for June I saw I had been charged for May as if I had never canceled my subscription. Panicked, (not only because I had an operation the next day) I looked at my station account to see the malignant subscription was still running.
I immediately contacted SOE's customer service who DID NOT answer my question, as if it were answered by an automaton who only read the first 3 words of three sentence complaint (The date I was charged).
Due to my experiences I now go out of my way to not buy any Sony affiliated products or services. I have many acquaintances and family that I now convince never to deal with Sony.
I would earnestly suggest gamers and others considering SOE's games and services go elsewhere because of bugs in game and billing. If you have any issues with SOE please mention them.
Someone
Somewhere, California
U.S.A.
2 Updates & Rebuttals
Alphatau
Le Grand,California,
U.S.A.
update
#2Author of original report
Thu, August 14, 2008
Aug 13 2008 - After filing a report with the BBB SOE responded that the billing system had been improved and I would be refunded my money (throwing money down won't help a flawed customer support). After reading so many horror stories about SOE's treatment of complaints this was a surprise. I have gotten my MMORPG craving taken care of elsewhere, with a company that is far more pleasant and efficient when it comes to billing and technical issues.
Alphatau
Le Grand,California,
U.S.A.
update
#3Author of original report
Thu, July 17, 2008
It was for the late May\June payment period I wanted to cancel, April-May was fine. Also, the spaces did not show up, sorry for the difficult read.
