- Report: #379815
Complaint Review: Spiegel/Privilege Pass - Hampton, Virginia
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Spiegel/Privilege Pass
Spiegel 5000 City Line Rd. Hampton,, 23661 Virginia, U.S.A.
Phone:
212-986-2585
Web:
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Spiegel/Privilege Pass Spiegel sold my credit card information to Privilege Pass and without knowing I have been charged for something called Privilege Pass Hampton, Virginia
I recently discovered that I have been charged $14.95 a month for something called Privilege Pass. For the first time ever, I made a purchase on the internet through Spiegel. At that time, so I have been told, I checked a box that offered a discount on my next purchase. I have also been told that somewhere in this box there was a note that said that checking this box would sign me up for something called Privilege Pass. I have no idea what this is or what it does and when I called the phone no. on my credit card bill the person on the other end of the phone was not able to tell me what it was that they did. I asked them to cancel what ever it is that I have signed up for and to refund all charges. I was told that they would not refund more than the current months charge of $14.95.
I have called the Spiegel corporate office in Hampton, Va. to complain about these practices. I was put into the voicemail of Michael Pettipas, "Pres. of Customer Service" I intend to press Spiegel in hopes that they will change these types of practices. I had been a customer of Spiegel for over 25 years and as of now, will never be again.
I feel that this is wrong and something should be done about this kind of consumer ripoff. I have read other bloggs on the internet about this same company, Privilege Pass. I would like to organize a group to flush out this company and stop them from further ripoffs.
Ripped off by spiegel
Trabuco Canyon, California
U.S.A.
I have called the Spiegel corporate office in Hampton, Va. to complain about these practices. I was put into the voicemail of Michael Pettipas, "Pres. of Customer Service" I intend to press Spiegel in hopes that they will change these types of practices. I had been a customer of Spiegel for over 25 years and as of now, will never be again.
I feel that this is wrong and something should be done about this kind of consumer ripoff. I have read other bloggs on the internet about this same company, Privilege Pass. I would like to organize a group to flush out this company and stop them from further ripoffs.
Ripped off by spiegel
Trabuco Canyon, California
U.S.A.
2 Updates & Rebuttals
lydiawpa
Pennsylvania,USA
Spiegel Trap
#2Consumer Comment
Wed, April 07, 2010
This is truly deceptive marketing. If you do not belive it, sign up for their so called service and then try to contact them. They even make thier contact phone number difficult to make out. Please read the following to see what I have been through. Any company offering this type of deceptive marketing should be fined, better yet, do not shop there.
April 6, 2010 I also fell into the Spiegel trap when I placed an online order in April 2008. Today while reviewing my bank statement I noticed a charge of $14.95 which I thought was for an online service I had enrolled in. After reviewing the charge I realized it was something I was not familiar with. It was for something called "prvldgpas ID05188877-564-8534 MD 7998. I thought "what is this for" and proceed to call the phone number listed (you have to go backwards to figure out the phone number which is 1-877-564-8534 When you call, DO NOT PRESS 1 as this is an automated cancel after the system verify s your phone number. After staying on hold the representative said she could only refund 2 months. After insisting I had not signed for the service, by the way, what is the service? I still do not know! She passed me to a supervisor who said they would reimburse one year but no more. They took the $14.95 from the checking account for 24 months. I am going to write to the better business bureau of Pennsylvania and file a formal complaint. I also understand this company is under investigation by a branch of the US Senate. There must be thousands of people like myself that are being "ripped off" by this company. To contact them: write to: Consumer Affairs PO Box 280 Blue Ridge Summit, Pa 17214 Stay tuned as I am on Social Security and this is no trivial matter.
lydiawpa
Cichlid
NewWaterford,Nova Scotia,
Canada
You clicked it
#3UPDATE Employee
Tue, July 14, 2009
You clicked the box. It was on the internet order, how are you going to explain that it is our fault when you had to go in and physically click the box for the pass? Reading is a great tool, but pointing your finger makes you look like your innocent.
