- Report: #1327889
Complaint Review: Spokeo - Internet
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Author Confirmed
Why?
Spokeo
Internet, USA
Phone:
866-906-0850
Web:
Categories:
Business Rating:
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Spokeo I tried to cancel this and since the number that I was trying to find a name was disconnected it did me no good. So I wait until Monday morning only 2 days after using Spokeo and the phone number says they are in a meeting. I go to the email they gave me on the message and it tries to charge me $35 as a cancellation fee. I went through the terms and never was there a mention of a cancellation fee. Internet
This company does not answer their phones and say they are in a company meeting. So the message they gave me to customer service for Spokeo is what I was going to use but they tried to charge me $35 as a cancellation fee which should not be done. I have never paid a cancellation fee. All I was doing was trying to get a reverse on a phone number that called me at midnight one day a few weeks ago. I put in the number and got nothing. I tried to call the number and it said it was disconnected. I got no service from them but they think they can charge me $35 that is a bunch of BS. I will not pay this. I will try the number again later today but if they say they are still in a meeting then I know this is a scam!!
1 Updates & Rebuttals
Spokeo
Pasadena,California,
USA
Spokeo Customer Care
#2UPDATE Employee ..inside information
Tue, September 20, 2016
Dear Spokeo Customer,
We understand your concern and want to make sure you are helped with this issue. Spokeo's Customer Care Representatives are available 24/7 to assist with any questions or concerns our customers might have. From time to time, we turn off our phones to allow our representatives to attend company meetings so they can receive updates regarding our product. If you have any questions or concerns regarding your subscription we encourage you to call us at your earliest convenience. We're happy to help.
Sincerely,
Spokeo Customer Care
