- Report: #1229867
Complaint Review: Spokeo - Internet
-
Author Not Confirmed
Why?
Spokeo
Internet, USA
Web:
www.spokeo.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Spokeo Membership Packages....Never knew any limits to searches!!! Internet
I have been a paying member of Spokeo for a very long time. I was NEVER aware of any limit to the number of searches I could do in a month. If I'd known...I would have probably used the service differently!!! I certainly would not have tried to search the same people in more than one way.
Now that I've been notified (with 2 weeks left to this month)...I can't seem to find anything on their site that explains the different levels of membership and the costs.
As a company that is helping to create transparency on the web...they are most irresponsible to be so vague in their own business activities.
1 Updates & Rebuttals
Spokeo
Pasadena,California,
USA
Quota Limit
#2UPDATE Employee ..inside information
Mon, June 01, 2015
I'm sorry to hear that you were not aware of our search quota limit and hope to assist you in whatever way possible. All of our Premium Content is under a search quota limit. This implementation will not only ensure that your email searches continue to remain smooth and quick, but also will allow us to add more supported networks into our database in the future. This term is made very clear on our payment page, as it is included in the disclaimer which has to be agreed to before the purchase is processed. To ensure that our payers are aware of this, we even provide the link for the Plan Specification as part of the disclaimer.
Please contact a member of our customer care team at [email protected] or by calling 1-888-906-0850 in order to assist you further with your situation.
