- Report: #997797
Complaint Review: Spokeo - Pasadena California
Reported By:
Joseph -
Sacramento, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Spokeo
556 S. Fair Oaks Ave. Suite #101-179 Pasadena, 91105 California, United States of America
Phone:
1-877-913-3088
Web:
https://www.spokeo.com/contact
Categories:
Business Rating:
(0)
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Spokeo SCAM ON LOOKUP-INCONSISTENT-INCORRECT Pasadena, California
At first, I really liked their searches because they were showing me information that I wasn't finding elsewhere. I keep forgetting about www.ripoffreport,com which won't happen again.
I joined Spokeo to do reverse phone look up. I hit a wall when they flagged me as using 20 lookups. Then a pop up appears saying "we value you as a customer! Here's 20 more lookups" Problem is, you only get to view the info once. Every time you wanted to go back and review what you saw, they counted it as another look up. Theoretically, you can look up one number, but only view it 20 times. You then are locked out and they want you to upgrade.
Don't be fooled by this site. The information is whacked and is mostly false anyway. For instance, I'm looking at a number in Roseville, Ca. I know Roseville very well. I had copied and pasted the info on the address(street only). Strange thing was, there is no street by the name they were showing me. This had me going back into look up and that is when I got blocked.
I joined Spokeo to do reverse phone look up. I hit a wall when they flagged me as using 20 lookups. Then a pop up appears saying "we value you as a customer! Here's 20 more lookups" Problem is, you only get to view the info once. Every time you wanted to go back and review what you saw, they counted it as another look up. Theoretically, you can look up one number, but only view it 20 times. You then are locked out and they want you to upgrade.
Don't be fooled by this site. The information is whacked and is mostly false anyway. For instance, I'm looking at a number in Roseville, Ca. I know Roseville very well. I had copied and pasted the info on the address(street only). Strange thing was, there is no street by the name they were showing me. This had me going back into look up and that is when I got blocked.
1 Updates & Rebuttals
Spokeo
Pasadena,California,
Spokeo Customer Support
#2UPDATE Employee
Thu, September 19, 2013
Dear Joseph,
I'm sorry to hear that you were not aware of our search quota limit and hope to assist you in whatever way possible. All of our Premium Content is under a search quota limit. This implementation will not only ensure that your email searches continue to remain smooth and quick, but also will allow us to add more supported networks into our database in the future. This term is made very clear on our payment page, as it is included in the disclaimer which has to be agreed to before the purchase is processed. To ensure that our payers are aware of this, we even provide the link for the Plan Specification as part of the disclaimer.
I wish to point out, however, that your account's search quotas reset automatically every month, providing you full, comprehensive access again thereafter (unused searches will not roll over). You can always view your search quotas by clicking “Account” and selecting “Usage” from the drop down menu.
Please contact our support team at [email protected] with mention of this complaint, and our representatives will be happy to resolve any issues you may have.
Sincerely,
Spokeo
