- Report: #1396588
Complaint Review: Stanton Optical - Fresno California
-
Author Confirmed
Why?
Stanton Optical
7031 N Blackstone Ave Fresno, 93650 California, USA
Phone:
559-478-4878
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Stanton Optical Stanton Optical sold me glasses for my 5 year old son and never provided the glasses to me & will not return my $573.00 Fresno California
I bought four pairs of glasses for my five year old son. One of those pairs were Nike sunglasses so he could feel more comfortable when playing soccer and tee-ball. His prescription is pretty strong and he is unable to see without his glasses. While the other three pairs came in without any issues the Nike sunglasses had an issue with the lenses being too thick for the frames. I requested a refund. Rather than give me a refund they offered upgraded (thinner) lenses at no extra cost, of course I accepted, I wasn't trying to be difficult, they would call me when they were ready. This is where the problem started. They never called. They never returned my calls. Dozens of calls which were never returned. I went into the office and was told a manager would contact me regarding the glasses, they took my contact info (again)...never happened. I finally spoke with a manager, Edwardo Ortiz (who behaved more like a rude snake oil salesman) three months later....after sitting on hold for 28 minutes, being hung up on, calling back, sitting on hold for another 34 minutes, being transferred and FINALLY having someone actually have a conversation with me; only to be told the glasses were no longer available, they had sent the frames back, they were no longer offered by the distributor and I could not have a refund of the $573.00 I paid for them. Their reason for refucing the refund is they have a 30 day exchange policy. How the 30 days began without me receiving an actual product only the snake oil salesman can explain with rude words before hanging up on me.
DO NOT DO BUSINESS WITH THIS COMPANY. They are crooks and highly unprofessional. Stanton Optical is the worst optical/eyewear company I have ever done business with. AWFUL EXPERIENCE! Because of their refusal to refund the $573.00 I paid for these sunglasses so my nearly blind 5 year old son would feel more comfortable participating in group sports (He's always the kid with the glasses on his teams & it makes him very self conscience) he is now no longer willing to play the outdoor sports he was so excited to begin playing when he knew he would have cool "sunglasses" not the typical "glasses". I am a single mom to twins so paying the $573.00 to begin with wasn't an easy task, but of course something I was willing to do so he could feel more comfortable. What they have taken from my son is disgusting and they should be ashamed of the business they are practicing.
