- Report: #1155491
Complaint Review: Staples - Rochester New Hampshire
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Author Not Confirmed
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Staples
125 Washington Street Rochester, New Hampshire, USA
Phone:
603 330-
Web:
staples.com
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Staples verbal contract ignored promises made but not honored sales price over before item was available Rochester New Hampshire
On Thursday, June 12, I went to Rochester Staples to buy a laptop and found the one I wanted on sale. It was a Toshiba 5295. But they didn't have it in stock. After the associate called a few stores in the area, he found one too far away to reach before closing time. But he told me his store would be getting some in the delivery for the weekend. I said I would call to double check that it was in before making the trip back in, and I definately wanted that model at that price.
I called on Sunday afternoon, and a different associate told me they hadn't come in, that they were some form of a clearance item, and they would not be getting any more in. I called the Rochester store again on Monday. I was hoping to find a model in the area at the sale price. The supervisor of that department told me they would be getting them in, but they wouldn't be sold at the previous sale price. My sales price was $300 off; the new price woul be about $100 off.
I called the Office of the President on Tuesday, June 17. I explained my situation to the customer service representative. I had a verbal contract to buy this laptop over the weekend. I was never informed that if I didn't put a deposit on it that I wouldn't get it at the sales price. I was told there would be more coming in. The customer service rep told me that Staples would not honor the first sales price, and he would not help me with this matter. If I wantd to buy the computer, it would be at the new price.
I had a contract and now Staples will not honor it. The words of the sales associate are ignored and the "sales policy" is upheld.
I have been a loyal customer for over 20 years. I have relied on Staples for supplies I use in my home and classroom. No longer. Obviously, the customer is not important enough. I will never shop at Staples again. And, I will encourage my colleagues, friends, and family to shop a different office supply store. I no longer believe that the customer matters at Staples. BUYER BEWARE!
1 Updates & Rebuttals
Ken
Colorado,Verbal "contracts" aren't worth the paper they're written on.
#2Consumer Comment
Wed, June 18, 2014
Nice try, though.
