Complaint Review: Steve's Tire And Automotive - Kernersville North Carolina

Mr. Jack Wilcox of I-40 Auto Sales and Service which has now changed to Steve's Tire and Automotive and Mr. Frank Jack Willcox is still there 300 W. Bodenhamer Street Kernersville, NC 27284 (336) 996-0501 made repairs on a 2001 Chevrolet Caviler around the end of September costing $551.00.

The car was picked up and driven for two weeks. The car again started making the same sound it did when it was taken to I-40 Auto Sales and Service back in September. The car was taken back to I-40 and Mr. Wilcox looked at the car and said it sounded like it was making the noise in the same area that he repaired, and didn't know if something broke loose.

After asking if it was safe to drive the car until we can schedule a convenient time to drop the car off Mr. Wilcox replied that it was ok to drive until we can get the car back in the shop. Another week passed and the car was taken up to I-40 Auto once again because the sound was only getting worse. Mr. Wilcox stated he did not have room in his shop, but once he catches up on some work he will have room.

A few days later the car breaks down. Mr. Wilcox was notified about the break down and he stated that the repairs he did was under warranty. He said he was busy that morning and could pick the car up later that afternoon. About two days later he picks up the car and takes it to his shop. I called several times and he said he has not had a chance to look at the car. A few days pass and he calls and states that a fuel module is bad and the cost will be $362.00

He was told that we could not afford the cost at this time, and he said he understands, that he would set the car aside and when I was ready to proceed to let him know, that way I don't incur charges and he don't have out of pocket expense lose. I discussed with my mother Rebecca Canada the owner (Car is titled to with lien from finance company) having the finance company do a voluntarily repossess the car. We decided that it would be best to call the finance company to repossess the 2001 Chevrolet Caviler.

The finance company was contacted by my mother (Rebecca Canada) and was ask to pick-up the car. She went by I-40 Auto and told Mr. Wilcox she wanted to clean out the car and he stated who are you? And she told him the owner of the car. He told her that no one is taking a d**n thing out of that car and that I owed him money on the car for the fuel module. She asked if it was installed and he replied no, but he was charging for it anyway. He was charging $362.00 for the part and $338.00 for labor, for a total of $700.00.

The following weekend my mother and I went to I-40 and removed our personal items, and tags from the car. The car was outside for about a week after that. Then the car was not seen outside. We thought the finance company picked up the car. Right around Christmas the car shows back up outside I-40 Auto Sales and Service. The first week of January my mother gets a letter from DMV Theft Division stating that Mr. Wilcox was charging a storage fee to release the car to anyone. No work order was ever signed to perform any work. No phone calls were ever made to anyone from Mr. Wilcox about the car in anyway.

As of January 5, 2005 I spoke with the finance company and they told me they had no interest in picking up the car because Mr. Willcox was charging $2000 to let the finance company pick up the car. I called Mr. Wilcox afterwards and ask what I need to do to get the car back and he states pay him $5000.00 that he would sell the car to me even though he doesnt have the title. I got the car back one day while Mr. Willcox was gone and when I got it home the car would not run. I had it towed to a shop and spent $551.00 for a NEW FUEL PUMP. The one Mr. Willcox put in without our approval was a used defective part, but yet he tried to charge for a new part.

(This complaint was sent to the BBB in my area, Mr. Wilcox responded and we had a chance to rebuttal, and below is our rebuttal)

Mr. Willcox states in his reply on line #2 last sentence. The charges in question were not for the fuel pump module, they were for other repairs and charges.

Ms. Canada and I would like to know what other charges and repairs Mr. Willcox is talking about. I did pay off the last bill for the 2001 Caviler of $550.03 and have signed receipts for each payment from Mr. Wilcox although he never returned my check to me being the crook he is. He is going to try and use that again, but I do have receipts just incase he attempts to. I do understand that Mr. Willcox worked on my wife's 1995 Ford Taurus s****. />