- Report: #252011
Complaint Review: Stuart Allan & Associates - Massachusetts Mutual Life Insurance Company - Tucson / Springfield Arizona
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Author Confirmed
Why?
Stuart Allan & Associates - Massachusetts Mutual Life Insurance Company
5447E 5th Street, Suite 110 / 1295 State Street Tucson / Springfield, 85771-2345 / 01111 Arizona, U.S.A.
Phone:
520-322-7262
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
Stuart Allan & Associates - Massachusetts Mutual Life Insurance Company The Debt was paid to Massmutual but Stuart Allan & Assoc. reported it to my credit Tucson Springfield Arizona
I had a debt with Massmutual that was paid up on September 27th, 2006.
The only problem is that Massmutual had placed this debt in a collection agency and once it happens it seems to be almost impossible to communicate with both parts.
I have been sending copies of proof of payment to Stuart Allan & Associates, but everytime I call I have to talk to a diferent person that after a long conversation, assures me my problem will be taken care of.
The last person I spoke to was Josy Cast, on 02/25/2007, to whom I have sent (once more) a fax with all the papers she needed to close the account. She said that after talking to her menager she was going to close the account and send me a confirmation letter.
How surprised I was when I called back and Josy was gone. I spoke to another person that once more asks me to send him all the papers again. What kind of company is that?
The last phone call I received was on May 30th 2007, from a person named Erin, that left a message on my cell saying that my debt had been reported to my credit, and I should call him to take care of it to have it removed.
If this is my obligation to prove I do not own Massmutual anymore, I think I have done my part, and I have proof of it. But it is impossible to be doing the same thing over and over again, and I do not agree to pay money that I do not own.
I would like to ask someone from Allan & Associate to just give Massmutual a simple phone call to update the information. It is a simple thing to do that will save a lot of time for everybody and will not mess with my credit report for no reason.
Marcia
Astoria, New York
U.S.A.
The only problem is that Massmutual had placed this debt in a collection agency and once it happens it seems to be almost impossible to communicate with both parts.
I have been sending copies of proof of payment to Stuart Allan & Associates, but everytime I call I have to talk to a diferent person that after a long conversation, assures me my problem will be taken care of.
The last person I spoke to was Josy Cast, on 02/25/2007, to whom I have sent (once more) a fax with all the papers she needed to close the account. She said that after talking to her menager she was going to close the account and send me a confirmation letter.
How surprised I was when I called back and Josy was gone. I spoke to another person that once more asks me to send him all the papers again. What kind of company is that?
The last phone call I received was on May 30th 2007, from a person named Erin, that left a message on my cell saying that my debt had been reported to my credit, and I should call him to take care of it to have it removed.
If this is my obligation to prove I do not own Massmutual anymore, I think I have done my part, and I have proof of it. But it is impossible to be doing the same thing over and over again, and I do not agree to pay money that I do not own.
I would like to ask someone from Allan & Associate to just give Massmutual a simple phone call to update the information. It is a simple thing to do that will save a lot of time for everybody and will not mess with my credit report for no reason.
Marcia
Astoria, New York
U.S.A.
1 Updates & Rebuttals
Victoria
Phoenix,Arizona,
U.S.A.
Unfortunately life happens.
#2UPDATE EX-employee responds
Tue, June 12, 2007
For whatever reason, your proof did not reach the intended party. Have you tried mailing this? Mail it certified. Stuart Allan & Associates 5447 E 5th St # 110 Tucson, AZ 85711 I can assure you that SAA does not have fun harassing people that have paid their debts :) Please let me know if I can be of any more help.
