Summitsource
Fort Wayne,#2
Mon, August 31, 2009
Summit Source has done nothing to wrong Mr. Reece. His order was fulfilled in its entirety and per the agreed upon terms and conditions of sale.
To avoid a delay in Mr. Reeces order, we substituted a splitter of greater quality to Mr. Reece, when the Eagle-Aspen splitters were found to be out of stock. When Mr. Reece contacted us and told us the substitutes would not work, we gladly told him we would send him the Eagle-Aspen splitters free of charge when they arrived. He was also told he could keep the Gizzmo splitters for his inconvenience.
When the Eagle-Aspen splitters arrived on Monday, July 20th, 2009, we instructed our warehouse personnel to quickly ship them to Mr. Reece. It normally takes much longer to input products into inventory and shelve, but we were trying hard to please Mr. Reece and red flagged his order to expedite the replacement and guarantee his replacement units would arrive by the July 24th deadline. They were in fact delivered by the deadline.
In the end Mr. Reece should be pleased with his order. He had his replacement units delivered on time and was also allowed to keep the Gizzmo units free of charge. All seemed well and fine with Mr. Reece, until July 24th, 2009 when his harassing emails began. Since July 24th, we have received numerous harassing emails from Mr. Reece that are full of speculations as well as unjustified and un-supported claims that seem to be utter slander against our company. He has on more than one occasion threatened us in what some might call blackmail in order to get us to give him a refund that is not justified.
ALSO PLEASE NOTE: Mr. Reece is just trying to throw around big words and phrases that he knows nothing about. For example, the true definition of bait and switch: A tactic in which a customer is attracted by the advertisement of a low-priced item but is then encouraged to buy a higher-priced one. Mr. Reece was substituted for a BETTER product and NOT after he was baited by a low-priced item. This just proves that Mr. Reece is just trying to harass our company and customer service representatives.
Mr. Reece can threaten to tarnish our name on the internet, but we know that we run a respectable business. We have been in business since 1981. We have a very large base of happy and loyal customers that come back to SummitSource.com time and time again. We have 4 out of 5 stars on Shopping.com with 254 reviews, 4.3 out of 5 stars on Google Checkout with 290 reviews, and 98.6% satisfaction rating on eBay with over 8,000 feedbacks.