- Report: #873759
Complaint Review: Supersportz.com - Riverside California
Reported By:
Davido -
Camp Verde, Arizona, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Supersportz.com
7209 Arlington Ave Riverside, 92503 California, United States of America
Phone:
951-662-3828
Web:
Categories:
Business Rating:
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Supersportz.com sold unsafe, defective Road Warrior250cc motorcycle Riverside, California
I purchased a Road Warrior 250cc Trike June 2010 from Supersportz. It never ran right after the first month. it took 2 months of calling and emails to get a responce from the company(Tom Spires).
They tried to fix the major problems with the motorcycle but were unsuccessful. I asked for my money back or a replacement. Tom was unwilling to do either.
So the bike has been sitting in my garage for almost 2yrs now. Its one stall tactic after another by Mr. Spires. THIS COMPANY DOES NOT STAND BY THEIR PRODUCTS.
They tried to fix the major problems with the motorcycle but were unsuccessful. I asked for my money back or a replacement. Tom was unwilling to do either.
So the bike has been sitting in my garage for almost 2yrs now. Its one stall tactic after another by Mr. Spires. THIS COMPANY DOES NOT STAND BY THEIR PRODUCTS.
2 Updates & Rebuttals
Davido
Camp Verde,Arizona,
United States of America
Bad Trike Followup
#2Author of original report
Tue, May 15, 2012
Mr. Spiers states in his rebuttal "at NO time did we run away from this issue" this is a spurious argument to my complaint. Claiming that he was making good faith effort is not the issue. By sending a mechanic on a 800mi. round trip is.
This mechanic had three problems to address
1. front cylinder not firing
2. signals not operating
3. gas leaking
In less than 100 mi. I notified Mr. Spiers that; front cylinder is not firing, signals not working, gas is leaking.
Mr. Spiers knowing that nine(9) other customers had issues should have refunded my purchase. His representative was here on his 800mi. round trip and and could of returned the vehicle to his shop where he could of delt with the manufacturer in a timely manner.
I am not a complainant or witness in Mr. Spiers legal action against the manufacturer.
As is stated in his guarantee " WHY BUY FROM US? Simple we make customer satisfaction our top priority. We take care of the customers that buy from us- GUARANTEED!" So take care Mr. Spiers
Thomas Spiers
Riverside,California,
United States of America
250cc Road Warrior trike ice bear Supersportz.com
#3REBUTTAL Owner of company
Fri, May 11, 2012
To Whom it may concern, I have spoke with Mr David Otto who purchased this Trike 250cc from supersportz at NO time did we run away from this issue On Aug of 2010 we sent are Mechanic to Mr Ottos home in AZ 800 miles round trip. I asked Ice Bear to give us parts. they did not I spoke with will Mr David Otto on 05-10-2012 We had a nice conversation Mr Otto At this time we are in a Law Suit Against Ice Bear I can not disclosed any futher Info but we will give Mr Otto his money back when we win the Law suit, Im concern with the product Supersportz Inc sales To consumers we go to great strives and PDIS to assure that the product we buy and sale are DOT, CARB FED APPROVED. We are working hard for are customers and we have Refunded and supplied parts and hours of tech support we know we can not make everyone happy. we sale 1,000 bikes we try to the best we can, and we do not run away from issues please we have emails and witness who have spoke with Mr david Otto. We are doing everything we can to help in conclusion (we do not sale Ice Bear Product) Contact The Law Office of John Vargas 6845 Indiana Ave Ste 102Riverside, CA 92506Office: 951-756-4052 if you have any questions regarding this issue with Ice Bear and David Otto.
Thank you
Thomas Spiers CEO
