Devin
La Jolla,#2UPDATE Employee
Thu, June 18, 2009
Dear Mike, It is apparent from reading your complaint that you did not read the terms and conditions that you agreed to when you ordered our trial offer. Our terms and conditions are listed in clear, visible language on the order page and must be agreed to in order to finalize your order (if you do not check the "I Agree to the Terms & Conditions" box, the order will not process). The terms and conditions do explain that what you are signing up for is a free 15-day trial offer where you will pay only shipping and handling to have a one-month suppy of product sent out to you. You will have 15 days from the date your trial ships to try the product and determine if it is right for you. If you are unhappy with the product you just need to contact our 24/7 customer service department to close your account within the trial period and you will not be billed or shipped anything else. If you are happy with the product, do nothing and when your 15-day trial ends you will be billed at the regular price for the shipment you received. If you leave your account open we will send you a new one-month supply of product at the regular price every 30 days from your original order date. These terms and conditions are also sent to you immediately after ordering in a confirmation email. If you were unhappy with the pills you should have followed the terms you agreed to and contacted us to close your account - you would not have been billed or shipped anything else. As you did not contact us, your account was still open and when the trial ended you were billed for the original shipment (exactly as the terms and conditions you agreed to state) - as the account was still open 30 days later you were billed for and sent another one-month supply (exactly as the terms and conditions you agreed to state). It is not our fault you agreed to the terms and did not read them. Devin Customer Service Manager