- Report: #583147
Complaint Review: Surepoint Lending - tampa Florida
Reported By:
sandy -
wesley chapel, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Surepoint Lending
4860 w. kennedy blvd tampa, 33609 Florida, United States of America
Phone:
8139022024
Web:
surpoint.com
Categories:
Business Rating:
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Surepoint Lending lauren frank tampa , Florida
Surpoint lending lauren frank supplies you with their home appraisers and then sends craig di cecco to do an appraisal review to decrease the value of your home in order for surepoint to increase your interest rate, make you bring $5000 to closing or charge you with mortgage insurance. this mortgage company is scamming the public out of money. they need to be stoped.
1 Updates & Rebuttals
Customer care
Louisville,Kentucky,
U.S.A.
Market dictates value of home and appraisers, not lenders, assign that value!
#2UPDATE Employee
Mon, March 29, 2010
Sandy,
I'm sorry you were not satisfied with the apprasied value of your home, but the lender does not dictate or influence the appraised value of any property. I'm sure you also know that according to HVCC, a lender can have no direct correspondence with appraisers, or in any way influence value. Lenders order appraisals through an appraisal management company, and that management company assigns the appraiser. Once the report is completed, the management company provides the lender with that report. There is no benefit to us to lower value. Our goal is close loans, so we want the best case scenario for our customers.
Tampa is a declining market with a high rate of delinquency, and a field review was required for your loan. Field reviews are often required in markets such as Tampa to ensure the appraised value is accurate. The field review showed an even further reduced home value on your property. We made adjustments to your loan proposal based on the actual value of your home. Lauren offered you 2 good options based on the updated numbers. One was a proposal that saved you $250 per month. The second was an option to bring money to closing and avoid PMI, saving even more. You declined both of those offers.
To reiterate, the loan advisor/lender has no influence on the appraised value of your home. We are sorry you were not pleased with your options, but the value of your property is beyond our control and we can only base our final offers on documented and verified information.
