- Report: #539967
Complaint Review: Synergy Pro Consulting - St. George Utah
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Author Confirmed
Why?
Synergy Pro Consulting
1031 S. Bluff Street St. George, 84770 Utah, United States of America
Phone:
877-405-3750
Web:
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Synergy Pro Consulting Mel Feller, Pres Synergy defaulted on their own contract! St. George, Utah
I was contacted by Synergy in May 2009 and told that they specialize in obtaining grants and loans in the public and private sector. They said that they knew all the ins and outs that make an application succeed. I told them that I wanted to apply for a Department of Energy (DOE) grant that I thought we were qualified to receive. They said to send them a check for $6300 and they would ge started.
It took me about two weeks to complete my part of the business plan.I had downloaded the Federal Opportunity Announcement (FBO) and read it several times. They are very specific regarding the information to be presented and proper format to use in the application.
Synergy's Service Agreement said they would teach me the application process and how to prepare a formal funding proposal. The business plan I received was a copy of my business plan and my financials processed with a impressive graphing package that presented no real information. The application did not meet the grant requirements for consideration. I received an email from Kris stating she was furnishing the business plan and not an application. She said if I wanted an application, I should contact my funding coach. Nobody seemed that was. I was passed from one to another in hopes that I would quit. I have in business for 40 years. I don't quit! I want a full refund now!
It took me about two weeks to complete my part of the business plan.I had downloaded the Federal Opportunity Announcement (FBO) and read it several times. They are very specific regarding the information to be presented and proper format to use in the application.
Synergy's Service Agreement said they would teach me the application process and how to prepare a formal funding proposal. The business plan I received was a copy of my business plan and my financials processed with a impressive graphing package that presented no real information. The application did not meet the grant requirements for consideration. I received an email from Kris stating she was furnishing the business plan and not an application. She said if I wanted an application, I should contact my funding coach. Nobody seemed that was. I was passed from one to another in hopes that I would quit. I have in business for 40 years. I don't quit! I want a full refund now!
5 Updates & Rebuttals
Michael
Dallas,Texas,
U.S.A.
Report resolved
#2Author of original report
Thu, January 21, 2010
Our complaint regarding Synergy has been resolved.
Kristen
St George,Utah,
U.S.A.
Resolved
#3UPDATE Employee
Tue, January 12, 2010
We have contacted and resolved complaint to client's satisfaction.
Thank you,
Racheal M.
Customer Service Manager
Kristen
St George,Utah,
U.S.A.
Request for Client Info
#4UPDATE Employee
Wed, December 23, 2009
As requested in my previous response we are willing to work with you on your complaint but require personal identifying information to determine which client's account we will be working with. Please provide your full name, email or phone number provided at the time of purchasing the program. Contact me via 888-927-5757 ext 102 or email me at [email protected] if you wish to provide this information in a more discreet method.
Thank you for your quick response,
Racheal M.
Customer Service Manager
[email protected]
Michael
Dallas,Texas,
U.S.A.
Requested contact information
#5Author of original report
Wed, December 23, 2009
Rachael
Customer Service
I am responding to your request for more contact information to identify my file. I paid Synergy $6,300 in May 2009 to help me prepare a grant application to the Department of Energy. The DOE deemed my application as "non-responsive" because it did not follow their guidelines. I paid the $6300 to make sure it did follow guidelines and would get a fair review.
I want my $6300 back now.
Michael
(((REDACTED)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Kristen
St George,Utah,
U.S.A.
We Would Like to Resolve
#6UPDATE Employee
Tue, December 22, 2009
We would like to resolve the complaint, unfortunately we can not find him in the system with just the information provided in this complaint. Please contact us as soon as possible to resolve at 888-927-5757 ext 102.
Thank you,
Racheal M.
Customer Service Manager
[email protected]
