Complaint Review: T-mobi;e - Internet

Just wanted to update you on the fact that Tmobile does not allow a line to block text and picture messages. I know how, as an ex employee, I was very excited to hear this, since we would not have to deal with upset customers who got caught in a situation like yours, in which you were sent messages that were unwanted.

A workaround that blocks incoming text messages and avoids charges for the same is to keep your phone's text message memory full.

If you were aware that your daughter's boyfriend was sending her unwanted text messages and you were also aware that you would be billed for the text messages, then why is it T-Mobile's fault that your bill was so high? You were already on notice about the limitations that they had regarding blocking text messages. Next time you notice such an occurence, you should change your daughter's telephone number and forbid her to give it to the offender. Sure there is a $15 fee, but it is better than $200+. T-Mobile does have a plan that you can use to limit the amount of text messages that your daughter can send/receive. It is called kidconnect and I know that it is a flat fee (somewhere around $20/month) and she would have access to a limited amount of day minutes & text, free t-mobile calling, and free weekends. It might help to call customer service or drop in a store to get more information about it.

Well you have stated that your daughter only sent 4 text messages and her disrespectful sent 2000 + messages. To get this matter settled this is what I would do.... 1. Change daughters # 2. Advise daughter not to give her cell phone # out to the bf and only call him on a house phone or call him unavailable. 3. Dump BF LOL 4. Go to bf's parents with the bill of all the incoming texts and the costs....explain to the parents you do not have a text package and your daughter texted him 4 times to stop texting her. 5. Stop blaming T-Mobile for this issue....I'm sorry but this is more of a personal issue with the bf and your daughter and your bill....T-mobile provides a service and unfortunately they do not block text messages...and yes, this is the way that they get their money...of course they are a business and each .10 charge counts....It is probably stated on their contract somewhere that they do not offer a text block and you can either pay per use or get a text package if you are expecting any kind of text.....T-mobile will never charge you for the texts that they send to you...so it is either going to be your daughter sending them or someone sending to her..... Also, sometimes when you sign up with service you are going to get a # that was once previously used....this is common as cellular industries buy a bucket load of #'s that they recycle....Usually it is a 30-45 day hold or longer on the #'s that were disconnected to be used again...It really depends on your Area Code + Prefix........If you realize when you 1st get your phone you got some texts from previous owners friends....either text or call them and let them know this is no longer their phone and that it is your phone and usually this will cease....If it keeps going on...I would call T-mobile and have them give you a different # because in most cases this doesn't happen twice. Hopefully you get this resovled with the bf...he is obviously not respectful enough to be with your daughter if he didn't get the hint not to text....if your story is actuallly true......but, my experience working for a different cellular company....most parents stretch the truth a little bit to stick up for their children or to try and get a credit.....Hopefully you aren't stretching it :)

You are correct, I should not have sounded off that way. I just didnt care for him calling my daughter irresponsible(TWICE) when she did nothing to provoke all the texting that she recieved. However, if big companies like this dont start listening to their customers ,they wont have to worry about them because everybody is sick of being charged for something they dont want. You would think they could have plans to suit everybody and not just the 4 or 5 that they have.

To the OP: honestly, "the customer is not always right". that theory is long gone....if companies went with that motto, there would be no companies. The customer is wrong probably more than 1/2 the time and they no longer are cottled by big businesses. Now for a solution: you may want to contact T-Mobile and speak with their tech department; I had the same problem with Sprint and I called them and politely requested that they remove my IP address from my phone which removes any access to receiving/sending any wireless messaging and accessing the web. If you do this, and without attitude I remind you, then this may resolve the issue. Ultimately when you agree to sign up with a cell carrier, you agree to different terms/conditions that can easily be overlooked if you're not magnifying glass ready.

It's people like you that ruin customer service.Have you ever heard the saying 'the customer is always right' .Whatever happened to that? Let me ask you this moron,if the United States Postal Service charged you for every letter they delivered to you like they do to send one, wouldnt you think that was wrong?Your being charged twice for the same piece of mail,there is absolutely NO DIFFERENCE here. You do not have control over who sends you messages.Charge me to send one ,fine,but dont charge me to recieve one when somebody else already has paid for it!!!!!! Customer service is the worst in the cell phone industry because of jackasses like you that dont understand the common man,alls you see is the 'contract'.You guys have us by the balls and you know it!! And who the hell are you to call my daughter irresponsible ,you piece of crap.Dont ever call names to people you dont know.My daughter was not the irresponsible one here, it was the boy sending the messages and he admits he did it just to annoy her because she wouldnt go out with him,and if I could I would show you the bill as to how many she sent in response, 4 , to tell him to stop. So now Im stuck with a huge bill and dealing with dicks like you in customer service who could give a s**t less.What would it hurt to waive huge overages one time?would t-mobile go bancrupt if they knocked off the text charges to keep me as a happy customer?No they wouldnt,but when we call to get 'CUSTOMER SERVICE' We get jerks like you to talk to that say,'sorry,if you dont like it you can cancel and go to another carrier after we rip you off some more with outrageous early termination fees and if you dont pay those we will turn you into the credit bureau and ruin your credit' Now tell me stupid,where is the "Service" in that???

No, I don't work for T-Mobile, but I work with another carrier, and we deal with people like yourself, all the time. If they state SMS must be enabled, it's your priority to either (a) leave the company or (b) monitor the PCS usage. T-Mobile stated they couldn't disable the feature, therefore you should monitor it more frequently or tell your irresponsible daughter not to use it. I can assure you, her boyfriend didn't send 2000+ SMS messages, without her responding.

No, I don't work for T-Mobile, but I work with another carrier, and we deal with people like yourself, all the time. If they state SMS must be enabled, it's your priority to either (a) leave the company or (b) monitor the PCS usage. T-Mobile stated they couldn't disable the feature, therefore you should monitor it more frequently or tell your irresponsible daughter not to use it. I can assure you, her boyfriend didn't send 2000+ SMS messages, without her responding.

No, I don't work for T-Mobile, but I work with another carrier, and we deal with people like yourself, all the time. If they state SMS must be enabled, it's your priority to either (a) leave the company or (b) monitor the PCS usage. T-Mobile stated they couldn't disable the feature, therefore you should monitor it more frequently or tell your irresponsible daughter not to use it. I can assure you, her boyfriend didn't send 2000+ SMS messages, without her responding.

No, I don't work for T-Mobile, but I work with another carrier, and we deal with people like yourself, all the time. If they state SMS must be enabled, it's your priority to either (a) leave the company or (b) monitor the PCS usage. T-Mobile stated they couldn't disable the feature, therefore you should monitor it more frequently or tell your irresponsible daughter not to use it. I can assure you, her boyfriend didn't send 2000+ SMS messages, without her responding.

You sound like you work for these idiots,'you signed the contract'. That doesnt mean they should be charging me for a service I dont wish to have and texting is just that , A SERVICE , If I dont want internet access , they dont still charge me if I dont use it! Think about that, moron, before you go spouting off.

Randy, You signed the contract, therefore, you're in charge of anything and everything associated with that phone/number. You decided to give the phone to your daughter. It's not T-Mobile's problem you decided to give the phone to your irresponsible daughter. You signed the contract; Your responsibility.

I was also a t mobil customer and had nothing but problems with being charged for text messaging. The worst part was I had not used that feature on my phone at all!!! On my wedding night they showed that I had done almost $100.00 in texting. I never even thought of using my phone that night. At first they said they could "turn off" that feature, then the next month when I again had text charges I was told they could not turn it off, and offered me the "unlimited texting plan". I told them what they could do with their plan and their service, and now I am with another cellular company.