- Report: #134614
Complaint Review: T-Mobil - Cincinatti Ohio
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Author Confirmed
Why?
T-Mobil
Po Box 742596 Cincinatti, 45274-2596 Ohio, U.S.A.
Phone:
800-9378997
Web:
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T-Mobil ripoff-fraudulent and deceptive billing Cincinatti Ohio
*Consumer Suggestion: T-Mobile was great for me....
*Consumer Suggestion: Do not expect 3000 minutes on plan titled "1500 minutes"
*Author of original report: rebuttal to rebuttal ..I don't care what they call it. T-mobil can call the plan Pumpkin pie for all I care, they screwed me!
*Consumer Comment: JUST OUT OF CURIOSITY.... Are you making long distance calls or roaming?
*Consumer Suggestion: roaming or long distancewe have been billed for over $1000.00 dollars over the past 4 months.
*Consumer Suggestion: Are you SURE you know what plan you have?
*Consumer Suggestion: Easy to Solve...
Our company joined t-mobil 11-25-2003and had the nw business 1500 unl weekend plan. The agreement was for 3000 anytime minutes. the billing statement shows 3000 free anytime minutes. However, after the first 1500 minutes, we are charged at $.35 per minute. I have called them on many occasions and asked for an adjustment to make it right, but they refused. As of this date, we were overcharged over $1000. I will soon be taking them to court to get them to refund the overages.
I would suggest that if you must have a cell phone, go to another carrier but check out all the fine print.
Ed
Gainesville, Florida
U.S.A.
I would suggest that if you must have a cell phone, go to another carrier but check out all the fine print.
Ed
Gainesville, Florida
U.S.A.
7 Updates & Rebuttals
Cohiba
Tampa,Florida,
U.S.A.
Easy to Solve...
#2Consumer Suggestion
Tue, February 05, 2008
Take your contract to an attorney and sue!
Magic
Winston-Salem,North Carolina,
U.S.A.
Are you SURE you know what plan you have?
#3Consumer Suggestion
Mon, March 28, 2005
Check your CONTRACT. Does it say "1500 anytime minutes" or "3000 anytime minutes"? Also, check your plan detail. You can also view your T-Mobile bill online as well. I think you're confused as to which plan you selected. You might have thought you got the 3000 plan, but instead got the 1500 plan. Again, check your CONTRACT.
Ed
Gainesville,Florida,
U.S.A.
roaming or long distancewe have been billed for over $1000.00 dollars over the past 4 months.
#4Consumer Suggestion
Wed, March 23, 2005
We have a nationwide coverage as we travel a lot. there are no roaming or long didtance charges on the bill. We went over it with a fine tooth comb, and after 1500 weekday minutes ( we have unlimited weekend and mobil to mobil ) we have been billed for over $1000.00 dollars over the past 4 months. We have tried to straighten it out with several tsr's but to no avail.
Sherri
Piedmont,California,
U.S.A.
JUST OUT OF CURIOSITY.... Are you making long distance calls or roaming?
#5Consumer Comment
Tue, March 22, 2005
Are you making long distance calls or roaming? My husband's 3000 Anytime Minutes are only for calls within California. The only time he has ever been charged per minute is when he used his cell while we were in Atlanta for a week, which we knew would be the case, because we read the contract terms before. I don't have to worry about long distance or roaming, as my 1000 Anytime Minutes plan includes these for free. We have been with T-Mobile for three years now and have never, ever had a single billing issue. Other than that one time we expected, our bills NEVER vary more than a dollar or two.
Ed
Gainesville,Florida,
U.S.A.
rebuttal to rebuttal ..I don't care what they call it. T-mobil can call the plan Pumpkin pie for all I care, they screwed me!
#6Author of original report
Mon, March 21, 2005
I am ED, the original complainant in this thing. The original deal that we had was for 3000 anytine minutes!!! I don't care what they call it. T-mobil can call the plan Pumpkin pie for all I care. The billing statement says " 3000 " free anytime minutes and that is waht I was expecting.
Richie
Na,Illinois,
U.S.A.
Do not expect 3000 minutes on plan titled "1500 minutes"
#7Consumer Suggestion
Mon, March 21, 2005
Sir, I find it very difficult to believe that your plan has "1500 minutes" in the name, and you expect to have 3000 minutes.
Magic
Winston-Salem,North Carolina,
U.S.A.
T-Mobile was great for me....
#8Consumer Suggestion
Mon, March 14, 2005
I previously had T-Mobile service over a year ago. They were pretty good. Hardly ever a dropped call (probably had to do with the fact that I lived in the midwest, so there were no valleys and mountains to deal with). Never had a problem with billing because when I went over my anytime minutes, I learned not to do it again (my wife and I had a share plan, but I kept calling our home phone instead of her cell phone...stupid me). As for your complaint, I'm confused. You *said* that you signed up for the 1500 Unlimited Weekend plan, am I correct? If so, that means you *only* get 1500 anytime minutes, *not* 3000. Go and check what plan you signed up for exactly by calling their Customer Service line or by visiting one of their Retail Stores. ONLY the retail stores can see what Customer Service sees (I used to actually work for Cricket Communications). Suggestion: You might want to change to their 3000 anytime minutes plan, if they have one available.
