- Report: #1065422
Complaint Review: T-Mobile - Internet Internet
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Author Not Confirmed
Why?
T-Mobile
P.O. Box 37380 Albuquerque Internet, Internet, USA
Phone:
1-800-866-2453
Web:
www.tmobile.com
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T-Mobile Won't credit my account! Internet New Mexico
Due to relocation for my job I have had no service in my home and for the past 4 months I have been given T-Mobil the time to correct the issue, however, none of the trouble shooting they have done has resolved the issue. I moved here last year in June and I have had extremely poor service in my home. At first I thought it was due to my phone being an older phone but when I upgraded to the IPhone 5 in April of 2013 nothing changed, that's when I brought the issue up to T-Mobile's attention. I was informed they are going to trouble shoot and call me back and nothing. After several calls they finally sent a technician out and the technician filed a report stating the service is extremely poor and let me know a supervisor would be contacting me to further assist me, again no follow up. I visited several stores asking for assistance and got the same response. A manager will be calling you and nothing. From April I have been given the run around and told someone will call me. They ended up sending me signal booster a few weeks ago and that didn't help. During this whole time I was told to maintain my payments and a full credit will be applied to my account in the end. On July 5 at 1:00 am I had an emergency and needed to call the police but due to no service I was not able to dial out. I am a single parent and that is a scary thing to not be able to dial out in an emergency. I called T-Mobile on July 5 and let them know what had happened and the representative informed me that unfortunatley there is nothing more they can do. I let him know I understand and would appreciate if I could be given the credit I was promised and sadly I would have to leave after almost 10 years of being with them. He said all the credit I can get is for him to waive my last bill but I still would need to pay early cancelation fee for my lines since I am still in contract till August of 2013. I requested to speak with someone at a higher position and I was told there is no one that can assist me. I visited one of their stores today and the sales person called the loyalty department and again the same thing. I am so dissapointed and feel so cheated. T-Mobile owes me a proper credit for all the inconvenience and stress they have put me through. I am hoping the proper department will recieve my filing here and will correct this issue and show me the same loyalty and respect that I haven given T-Mobile for the past 10 years.
1 Updates & Rebuttals
Robert
Irvine,California,
Important?
#2Consumer Comment
Tue, July 09, 2013
Okay apparently you didn't even contact them about this "issue" for several months and only after you decided on your own to upgrade your phone.
Also, this did not happen until you moved. It could be a case where service is just not supported where you moved to rather than an equipment problem. Since you only mentioned this being an issue at home, I figure you used your phone at other times. That would all depend on how much(if any) credit you should be offered. Were you expecting FULL credit?
Also, if having a home phone was so important to you..why didn't you bring this up with them the moment you moved in? Why don't you have a "land-line". Even just having one for emergencies a minimum would cost you about $10-$20/month. If you are saying it is too expensive...that excuse may have gone over a bit better if you didn't go out and buy a new iPhone5 just a few months before.
