Dr Rick
St Petersburg,#2Author of original report
Thu, October 29, 2009
After being contacted some time ago by T-Mobile representatives, who assured me this would all go away, I am now ONCE AGAIN being hassled by a recovery service for payment on this! I cant believe these people!!
April May
Terre Haute,#3Consumer Suggestion
Mon, February 25, 2008
T-Mobile will unlock your phone after 90 days, if your bill is current. In your contract it does say that service cannot be guaranteed. Also T-Mobile never charges by the "packet" they have a flat price for their internet plans. I have been a data customer of theirs for years.
Rick
St Petersburg,#4Author of original report
Tue, February 05, 2008
Maybe some people have lost sight of the purpose of sites like Ripoff.com.. It gives consumers a forum where they can communicate their experiences to other consumers, possibly saving them from being 'ripped off' or giving them the ammunition to ask the RIGHT questions, in order to protct them from a similar bad purchasing experience. Have you ever stopped to think that maybe given the time between when I posted this and NOW that they might have changed their policies, based on complaints comming from consumers with similar issues? Or maybe, like the last guy, your jsut a T-Mobile employee trying to justify bad service, as it is the norm,, and defending it seems second nature . Guess what .. my depiction of my situation was completely correct, and I have all the proper documentation. Expressing my issue on ripoff.com does NOT make me wrong, ity makes you ignorant, as your positive experience may very well be due to people like me.. by the way, if you are staying with t-mobile,, why are you unlocking it? does it rhyme with employee? Heres the bottom line. T-Mobile did not provide the service they promisted to me under contract. Liek any other contract, between 2 parties, you have options. A). uphold your part of the contract. I did .. I paid my bills .. on time.. and in full .. they did not .. They could not provide a signal in an area (even my house) that was clearly marked on the map as a covered area, and was covered for the last 10 years.. fix it.. or you are in violation of the contract. B). contract violation .. cant fix it... release the contract. unlock my equipment which I purchased,., so can take it elsewhere .. or,,, if you choose not to unlock it,, buy it back. its only a couple of weeks old.. more than reasonable. I would be happy to return it for a full refund, which I would have been happy to do... (this is in response to the previous t-mobil employees rebuttal,, I get it .. fix it or take it back. C). do that t-mobile did.. stick you with a phone you cant use, charge you for the service you couldnt provide, and try to hold you to a contract you in violation of by not being able to provide service in an area you promised to provide service in.. In closing .. grow up.
Cohiba
Tampa,#5Consumer Comment
Tue, February 05, 2008
After 90 days of service T-mobile will unlock phone if you call and ask...I did it with my BB Pearl and just last week with my BB Curve...
Jimbo831
Lawrence,#6UPDATE Employee
Thu, August 09, 2007
Unfortunately you are wrong about your phone being unlocked. While you did purchase that phone, you most certainly got a great discount on it for signing that 2 year contract. If you pay full retail price for a phone, T-Moible will unlock it no questions asked. If they subsidize a large portion of the cost, why should they unlock it so you can take that phone to Cingular? Why would it make any sense for T-Mobile to invest probably over $100 selling you a phone for way less than they paid for it, just so you can cancel your service and use that phone somewhere else?