- Report: #48671
Complaint Review: Taylor Gifts600 /xwsE - Paoli, Valley Forge Pennsylvania
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Author Confirmed
Why?
Taylor Gifts600 /xwsE
600 Cedar Hollow Road Paoli, Valley Forge, 19301 Pennsylvania, U.S.A.
Phone:
800-829 1133
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Taylor Gifts rip-off Paoli Pennsylvania
On 12-28-02 I ordered the SlimFit Storage Unit from Taylor Gifts. It arrived damaged - holes punched
in three places - due to extremely bad packing. It is a large, heavy item and would cost too much to
send back, so I attemted to get a postage-paid return envelope.
I then attempted to reach Taylor Gifts customer service line, 610-725-1100. It played music for
quite a while and then went dead. Nobody ever came on the line. And this is a call customers have
to pay for.
On 1-15-03 I requested a postage-paid return label. I requested this again on 1-28-03, 2-12-03,
and 2-21-03, and EACH TIME received an email saying I would receive the postage paid label "in 7-10
business days." The email address used by Taylor Gifts was [email protected].
On 2-24-03, I requested a full refund of $49.96 and received no response at all. Sent final email
asking for a refund on 3-3-03. No response.
Carol
Culver City, California
U.S.A.
in three places - due to extremely bad packing. It is a large, heavy item and would cost too much to
send back, so I attemted to get a postage-paid return envelope.
I then attempted to reach Taylor Gifts customer service line, 610-725-1100. It played music for
quite a while and then went dead. Nobody ever came on the line. And this is a call customers have
to pay for.
On 1-15-03 I requested a postage-paid return label. I requested this again on 1-28-03, 2-12-03,
and 2-21-03, and EACH TIME received an email saying I would receive the postage paid label "in 7-10
business days." The email address used by Taylor Gifts was [email protected].
On 2-24-03, I requested a full refund of $49.96 and received no response at all. Sent final email
asking for a refund on 3-3-03. No response.
Carol
Culver City, California
U.S.A.
1 Updates & Rebuttals
Jay
Paoli,Pennsylvania,
U.S.A.
The Taylor Gifts file
#2UPDATE Employee
Tue, August 05, 2008
When investigating this company, you may wish to pay particular attention to the following matters: First, that the company makes a comfortable living by selling cheaply made, often defective products to those members of the public who the company can take advantage of through catalogue mailing campaigns that involve significant amounts of false advertising. Second, for several years, the company had a separate long distance number for customer service. Despite the fact that this number has phones in the same building, indeed the same room as the telemarketers, telemarketing employees were instructed to tell the customers that complain about this fact that the "customer service center is in another location." Furthermore, any telemarketing employee caught transferring calls from their own lines to customer service was subject to immediate termination. This practice was eventually discontinued, but the fraudulent activity had been in effect for several years. Third, while promised that they will be paid hourly wages, telemarketer employees are actually only paid for those times when their phones or active. This is breach of contract. Fourth, that the green card status, or lack thereof, of several resident aliens working in the warehouse segment of the business is, shall we say, open to question. You may also wish to contact the Better Business Bureau or the Pennsylvania State District Attorney's ofice and request their information on this company. At one point the company was under threat of suit by the state of Pennsylvania. Obviously they settled, but the exact details of this settlement were not revealed to the employees. Copies of this letter will be sent to other like minded organizations like your own. My only request is that some form of investigation or expose is a result of my missive.
