- Report: #315535
Complaint Review: Technology 21 Ltd Australasian Racing Data Horse Racing - Auckland Nationwide
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Technology 21 Ltd Australasian Racing Data Horse Racing
http://www.technologytwentyone.com Auckland, Nationwide, New Zealand
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Technology 21 Ltd Australasian Racing Data Horse Racing Scam Computer Horse Racing Prediction Software Auckland New Zealand
*UPDATE Employee: Blatant Defamation
*Author of original report: Technology 21
*Author of original report: Technology 21
*Author of original report: Technology 21
*Author of original report: Technology 21
*Author of original report: UPDATE
*Author of original report: UPDATE
*Author of original report: UPDATE
*Author of original report: UPDATE
*UPDATE Employee: Thanks for your input again.
Computer Prediction Software
Computerised gambling systems promise to predict results accurately, for horse races, sports events and even share markets.
While there are legitimate software packages to monitor investment variables, the scammers make exaggerated claims, by making empty guarantees that you'll be able to make money through betting.
Scammers charge a lot of money for these programmes, up to many thousands of dollars. The software will not work as promised and you will not get your money back.
Consumer Guarantees Act
If something goes wrong, you have the right to insist that the seller or service provider fixes things.
Generally speaking, this means the retailer/service provider who sold you the goods or services must sort out the problem. If the stitching comes apart on your fairly new shoes, you don't have to track down the manufacturer or importer; you simply take them back to the shop.
If the problem is minor, and can be fixed, the retailer can choose to either repair, replace or refund. A service provider must fix the problem within a reasonable time. If the problem cannot be fixed, or cannot be put right within a reasonable time, or is substantial, you can.
Reject the product and choose a replacement of the same type or similar value or a full refund of your purchase price; or
Claim compensation for any drop in the value of the product or service.
Cancel the service contract, pay for any satisfactory work already done, and get someone else to finish the repairs; or
Have it repaired elsewhere and recover the costs from the retailer, if they refuse to fix a faulty product, or fail to do so in a reasonable time.
When you have the right to reject the goods, sellers cannot just offer a credit note. If you want a refund, you are entitled to it - by cash, cheque or credit card charge reversal.
Substantial means:
A reasonable consumer wouldn't have bought the goods if they'd known about the fault.
The goods are significantly different from their description, sample or demonstration model.
The goods are substantially unfit for purpose.
The goods are unsafe.
Consequential loss
In addition to these rights, consumers may also claim for any reasonably foreseeable extra loss that results from the initial problem. If your new washing machine won't work properly you can claim for laundry costs or the cost of hiring a replacement machine while the first one is being fixed.
If you have to post or courier goods back to be repaired, you don't have to pay for those costs. The compensation for consequential loss must put you back in the position you would have been in if the goods or service hadn't been faulty.
Guarantees on replacement models.
When a faulty product is replaced, any manufacturer's warranty on the product runs only from the original purchase date.
So, if a six month old washing machine is replaced because it is faulty, and there was originally a 12 month manufacturer's warranty on it, then this warranty will have six months to run on the new machine.
However, the Consumer Guarantees Act applies to the replacement, so you will still have all the rights you're entitled to when buying a brand new machine.
Manufacturers and importers
If there is a problem you can complain to the manufacturer, if it has an office in New Zealand, or the importer otherwise. Where there has been a breach of the Act, manufacturers and importers are obliged to:
Pay compensation, and/or pay for any loss in value; and
Honour any express warranty they gave which gives the consumer greater protection than in the Act.
Complaining to the manufacturer is useful when, for example, the retailer has gone out of business or is proving hopeless to deal with. But in most cases it should be easier to insist on your rights directly with the retailer.
If a product has parts made by different manufacturers, you can claim against any or all of them. In practice however, your best bet may be to contact the one whose name is on the product.
Taking it further
You may be in the right, but what do you do if the trader refuses to accept what the law says?
If, for whatever reason, you can't get satisfaction on a complaint, you have several options:
Go to the Disputes Tribunal for cases up to $7,500, or $12,000 if both parties agree.
Go to any complaints service offered by an industry body, such as the Insurance & Savings Ombudsman, Banking Ombudsman, or Electricity & Gas Complaints Commission.
If you have a problem with a car bought from a dealer, you can go to the Motor Vehicle Disputes Tribunal. See Car buyers' rights for more information on how to make a claim.
Go to court.
A number of traders belong to trade associations (such as the Registered Master Builders Federation), or professional bodies (such as the Law Society). These organisations may provide avenues for redress. See Who to Call to find out more.
Write to the Commerce Commission if you think a supplier has misled you about your rights.
For more help
If you are one of our members, you can contact us for personal advice.
Contact the Police to lay a complaint, as the scam may be illegal and the scammers may be criminals who can be found and prosecuted.
Talk to your Citizens' Advice Bureau to get independent, impartial advice about what else you can do and where you may be able to go to get help or redress.
Or you can contact:
Ministry of Consumer Affairs
Head Office contact information
Level 7, 33 Bowen Street, PO Box 1473, Wellington, New Zealand
Telephone +64 4 474 2750
Fax +64 4 473 9400
Email [email protected] for general enquiries
Ocean Warrior
Auckland
New Zealand
Computerised gambling systems promise to predict results accurately, for horse races, sports events and even share markets.
While there are legitimate software packages to monitor investment variables, the scammers make exaggerated claims, by making empty guarantees that you'll be able to make money through betting.
Scammers charge a lot of money for these programmes, up to many thousands of dollars. The software will not work as promised and you will not get your money back.
Consumer Guarantees Act
If something goes wrong, you have the right to insist that the seller or service provider fixes things.
Generally speaking, this means the retailer/service provider who sold you the goods or services must sort out the problem. If the stitching comes apart on your fairly new shoes, you don't have to track down the manufacturer or importer; you simply take them back to the shop.
If the problem is minor, and can be fixed, the retailer can choose to either repair, replace or refund. A service provider must fix the problem within a reasonable time. If the problem cannot be fixed, or cannot be put right within a reasonable time, or is substantial, you can.
Reject the product and choose a replacement of the same type or similar value or a full refund of your purchase price; or
Claim compensation for any drop in the value of the product or service.
Cancel the service contract, pay for any satisfactory work already done, and get someone else to finish the repairs; or
Have it repaired elsewhere and recover the costs from the retailer, if they refuse to fix a faulty product, or fail to do so in a reasonable time.
When you have the right to reject the goods, sellers cannot just offer a credit note. If you want a refund, you are entitled to it - by cash, cheque or credit card charge reversal.
Substantial means:
A reasonable consumer wouldn't have bought the goods if they'd known about the fault.
The goods are significantly different from their description, sample or demonstration model.
The goods are substantially unfit for purpose.
The goods are unsafe.
Consequential loss
In addition to these rights, consumers may also claim for any reasonably foreseeable extra loss that results from the initial problem. If your new washing machine won't work properly you can claim for laundry costs or the cost of hiring a replacement machine while the first one is being fixed.
If you have to post or courier goods back to be repaired, you don't have to pay for those costs. The compensation for consequential loss must put you back in the position you would have been in if the goods or service hadn't been faulty.
Guarantees on replacement models.
When a faulty product is replaced, any manufacturer's warranty on the product runs only from the original purchase date.
So, if a six month old washing machine is replaced because it is faulty, and there was originally a 12 month manufacturer's warranty on it, then this warranty will have six months to run on the new machine.
However, the Consumer Guarantees Act applies to the replacement, so you will still have all the rights you're entitled to when buying a brand new machine.
Manufacturers and importers
If there is a problem you can complain to the manufacturer, if it has an office in New Zealand, or the importer otherwise. Where there has been a breach of the Act, manufacturers and importers are obliged to:
Pay compensation, and/or pay for any loss in value; and
Honour any express warranty they gave which gives the consumer greater protection than in the Act.
Complaining to the manufacturer is useful when, for example, the retailer has gone out of business or is proving hopeless to deal with. But in most cases it should be easier to insist on your rights directly with the retailer.
If a product has parts made by different manufacturers, you can claim against any or all of them. In practice however, your best bet may be to contact the one whose name is on the product.
Taking it further
You may be in the right, but what do you do if the trader refuses to accept what the law says?
If, for whatever reason, you can't get satisfaction on a complaint, you have several options:
Go to the Disputes Tribunal for cases up to $7,500, or $12,000 if both parties agree.
Go to any complaints service offered by an industry body, such as the Insurance & Savings Ombudsman, Banking Ombudsman, or Electricity & Gas Complaints Commission.
If you have a problem with a car bought from a dealer, you can go to the Motor Vehicle Disputes Tribunal. See Car buyers' rights for more information on how to make a claim.
Go to court.
A number of traders belong to trade associations (such as the Registered Master Builders Federation), or professional bodies (such as the Law Society). These organisations may provide avenues for redress. See Who to Call to find out more.
Write to the Commerce Commission if you think a supplier has misled you about your rights.
For more help
If you are one of our members, you can contact us for personal advice.
Contact the Police to lay a complaint, as the scam may be illegal and the scammers may be criminals who can be found and prosecuted.
Talk to your Citizens' Advice Bureau to get independent, impartial advice about what else you can do and where you may be able to go to get help or redress.
Or you can contact:
Ministry of Consumer Affairs
Head Office contact information
Level 7, 33 Bowen Street, PO Box 1473, Wellington, New Zealand
Telephone +64 4 474 2750
Fax +64 4 473 9400
Email [email protected] for general enquiries
Ocean Warrior
Auckland
New Zealand
10 Updates & Rebuttals
Technology21nz
Auckland,Other,
New Zealand
Thanks for your input again.
#2UPDATE Employee
Tue, March 11, 2008
Okay lets face it why would they not pick up the phone and call us on 09 6201468 or, Email us on [email protected] Instead of posting on an anonymous site? Everything we do is proven live and customers check this out themselves first before they even consider coming on board as mentioned before. You would know this yourself if that was the case but its not. Its not "Scare Tactics" at all, its against the law to make completely unsubstantiated claims about someone without any proof. That's what the legal system is for and by golly we will use it when some one puts a factious document on cyberspace. There are many laws to protect us New Zealanders and I am sure that if it were your name or your company be trashed for no reason you would do exactly the same. I have been very successful and with that comes a price I pay for all the "wannabes" that never made it. I have no idea why you are even bothering.
Zavala
Auckland,Other,
New Zealand
UPDATE
#3Author of original report
Mon, March 10, 2008
There you go again... trying to use your "Scare Tactics" again i.e. taking about lawyers etc., just like others reports have said about you. Operating for almost 3 years in NZ and never had a complaint. What about the Te Awamutu report on you. If your're "Straight Up" why are people talking about you and your company. I'm incline to believe them. Over and out!
Zavala
Auckland,Other,
New Zealand
UPDATE
#4Author of original report
Mon, March 10, 2008
There you go again... trying to use your "Scare Tactics" again i.e. taking about lawyers etc., just like others reports have said about you. Operating for almost 3 years in NZ and never had a complaint. What about the Te Awamutu report on you. If your're "Straight Up" why are people talking about you and your company. I'm incline to believe them. Over and out!
Zavala
Auckland,Other,
New Zealand
UPDATE
#5Author of original report
Mon, March 10, 2008
There you go again... trying to use your "Scare Tactics" again i.e. taking about lawyers etc., just like others reports have said about you. Operating for almost 3 years in NZ and never had a complaint. What about the Te Awamutu report on you. If your're "Straight Up" why are people talking about you and your company. I'm incline to believe them. Over and out!
Zavala
Auckland,Other,
New Zealand
UPDATE
#6Author of original report
Mon, March 10, 2008
There you go again... trying to use your "Scare Tactics" again i.e. taking about lawyers etc., just like others reports have said about you. Operating for almost 3 years in NZ and never had a complaint. What about the Te Awamutu report on you. If your're "Straight Up" why are people talking about you and your company. I'm incline to believe them. Over and out!
Zavala
Auckland,Other,
New Zealand
Technology 21
#7Author of original report
Mon, March 10, 2008
Never had a complaint... what do you call this then. Ripped off by these guys Paid $10,000 for a horse racing data program that did not work. I do not think any of these programs work now It is horse racing and gambling. It is called gambling for a reason Just seemed like a good way to make money without having to really earn it. Was shown a demonstration that I later found out was rigged. Stay away from this scam or any other similar ones. Really nice untill they have your money and then they don't care And you never see your money again Phantomstranger Te Awamutu, New Zealand
Zavala
Auckland,Other,
New Zealand
Technology 21
#8Author of original report
Mon, March 10, 2008
Never had a complaint... what do you call this then. Ripped off by these guys Paid $10,000 for a horse racing data program that did not work. I do not think any of these programs work now It is horse racing and gambling. It is called gambling for a reason Just seemed like a good way to make money without having to really earn it. Was shown a demonstration that I later found out was rigged. Stay away from this scam or any other similar ones. Really nice untill they have your money and then they don't care And you never see your money again Phantomstranger Te Awamutu, New Zealand
Zavala
Auckland,Other,
New Zealand
Technology 21
#9Author of original report
Mon, March 10, 2008
Never had a complaint... what do you call this then. Ripped off by these guys Paid $10,000 for a horse racing data program that did not work. I do not think any of these programs work now It is horse racing and gambling. It is called gambling for a reason Just seemed like a good way to make money without having to really earn it. Was shown a demonstration that I later found out was rigged. Stay away from this scam or any other similar ones. Really nice untill they have your money and then they don't care And you never see your money again Phantomstranger Te Awamutu, New Zealand
Zavala
Auckland,Other,
New Zealand
Technology 21
#10Author of original report
Mon, March 10, 2008
Never had a complaint... what do you call this then. Ripped off by these guys Paid $10,000 for a horse racing data program that did not work. I do not think any of these programs work now It is horse racing and gambling. It is called gambling for a reason Just seemed like a good way to make money without having to really earn it. Was shown a demonstration that I later found out was rigged. Stay away from this scam or any other similar ones. Really nice untill they have your money and then they don't care And you never see your money again Phantomstranger Te Awamutu, New Zealand
Technology21nz
Auckland,Other,
New Zealand
Blatant Defamation
#11UPDATE Employee
Sun, March 09, 2008
Well hello again, thank you for once again throwing up smoke screens and official sounding words on something that sounds like you read off the back of a toaster warranty and has so little relevance when we have been operating for almost 3 years in NZ and never had a complaint. Why speak about our how we do our business by posting unidentifiable postings into the rip off report when you are not even a customer, all our customers just pick up the phone or email us and are looked after by our customer services team. You would know that we do not offer any type of Guarantees what soever to our system and everything is proved live to any potential customers, they are given the choice of saying that's not for me or I like that and I am glad I checked it out. Please feel free to contact any government department as implied by the writer and we have informed the company's lawyers in regards to a pending Defamation lawsuit against this absolute time wasting posting.
