- Report: #1282685
Complaint Review: Tee Fury LLC - Internet
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Author Confirmed
Why?
Tee Fury LLC
Internet, USA
Phone:
949-273-6202
Web:
www.teefury.com
Categories:
Business Rating:
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Tee Fury LLC Teefury They took my money, but haven't sent my order or responded to inquiries Irvine California
I ordered some Christmas presents from this site in mid-November 2015. The order confirmation said that it would take 5-7 business days to ship. Six business days later, they emailed that they were experiencing delays but would get orders out as soon as they could. Though they were required by law at that point to spell out an exact timeline and offer the opportunity to cancel and get a prompt refund, they did not do so. I decided to let it go, as I figured it couldn't possibly take that much longer.
Eight business days later, they sent a mass email apologizing to everyone for the delays, but they still did not give any updated ETA or offer the opportunity to cancel. A couple of weeks later, I submitted a support ticket to inquire, as that was the only avenue they advised.
It is now six weeks after I submitted my ticket, and 2.5 months since I ordered my merchandise, but I have not had a single reply. I've reached out to them on Facebook but they keep deleting my posts and have now barred me from posting on their page. They have deleted many other angry posts that I have read from other customers, but there are still a lot more remaining. They seem to selectively respond to a few, asking for order numbers and advising that they will get in touch as soon as they can. But then the same people are following up to say that they haven't heard anything.
The most recent actual update from them is from January 7th, saying that it is their "mission" to have the old orders shipped by the end of January. That is not good enough. And today is the 27th, and my order still says "Processing".
I feel like this is no longer just about my shirts. I want resolution for all the customers who spent their hard-earned money at this store but haven't received anything. I worry that they have simply decided to take our money and run.
