- Report: #298780
Complaint Review: The Cover Guy - Niagara Falls New York
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Author Confirmed
Why?
The Cover Guy
2315 Whirlpool Street, Suite#192 Niagara Falls, 14305 New York, U.S.A.
Phone:
866-622-6837
Web:
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Tell us has your experience with this business or person been good?
The Cover Guy no refunds or exchanges on defective products Niagara Falls New York
The cover guy sold me a hydrolic spa cover lift system. When installed per their instructions a WELD broke on one of the supporting arms and ended up tearing my cover.
I emailed them since their phone # is just a recording, and they responded by saying my cover was too heavy. So I bought a new lighter cover and then found out that one of the set screw nuts that are welded on has WELD inside the threads and the bolt will not screw in. Now The Cover Guy won't even respond to my emails.BEWARE!
Mot
sanbornton, New Hampshire
U.S.A.
I emailed them since their phone # is just a recording, and they responded by saying my cover was too heavy. So I bought a new lighter cover and then found out that one of the set screw nuts that are welded on has WELD inside the threads and the bolt will not screw in. Now The Cover Guy won't even respond to my emails.BEWARE!
Mot
sanbornton, New Hampshire
U.S.A.
2 Updates & Rebuttals
Daddy
Scottsdale,Arizona,
United States of America
Covers from The Cover Guy poor quality
#2Consumer Comment
Sat, February 19, 2011
Our cover only lasted three years and the warranty is worthless. Read the full email responses from the cover guy at daddysnuts.com
The Cover Guy
Burlington,New York,
U.S.A.
We Are more than Happy to Resolve this Complaint!
#3UPDATE Employee
Thu, June 26, 2008
The Cover Guy is more than happy to resolve this complaint. The product in question is a lifter supplied by a third party which we resell. The Cover Guy has and does offer a full refund plus the exchange of the damaged product. Again, we are always available, and happy to resolve any and all customer complaints, please feel free to arrange this with our customer service representative at your convienence. We want to make this right for you. Thanks, The Cover Guy [email protected]
