- Report: #1420889
Complaint Review: The Cover Guy - Niagara Falls Ontario
Reported By:
Charles -
Hunter, New York, United States
Submitted:
Updated:
-
Author Confirmed
Why?
The Cover Guy
2315 Whirlpool St #968 Niagara Falls, 14305 Ontario, Canada
Phone:
1 877-611-0946
Web:
thecoverguy.com
Categories:
Business Rating:
(0)
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The Cover Guy Sent me the wrong size cover, and won't refund me. SCAM! Niagara Falls Ontario
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WARNING!!! DO NOT buy from this company
At first glance, they seem like a good company based on their website, but it's all a lie and a SCAM. Don't let the modern website fool you!
Below are photos of my hot tub order, where they improperly made the cover 1/2" short, causing it to not fit on my hot tub. The cover skirt protrudes outward (see photo). The order form clearly shows the measurements I ordered, but when measuring the cover it's not the correct size. A clear mistake from the COVER GUY production line.
What is the point of ordering a custom hot tub cover if they won't make it custom? The customer service rep, "AMANDA", was absolutely no help at all, and claimed the companies has a 1" margin for error on all "custom covers". Now re-read that last sentence and tell me that's not the most ridiculous thing you've ever heard....
I'm now stuck with a cover that doesn't fit my hot-tub, and looks to small. Something that is so clearly a manufacturing error, but they refuse to refund my order, or simply send me the correct cover I ordered. I'm now stuck with the trouble of disputing the charge on my credit card (thankfully I paid with a CC for this reason), and I will be filing suit against the company if not return in full.
(PHOTOS won't upload)
COVER GUY RESPONDER: ORDER# CGUS-204694 ; 12/28/17 delivery
