- Report: #806687
Complaint Review: The Cover Guy - Niagra Falls New York
Reported By:
Vonryan -
Byron, Michigan, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
The Cover Guy
2315 Whirlpool Street, Suite #192 Niagra Falls, 14305 New York, United States of America
Phone:
866-622-6837
Web:
www.thecoverguy.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
The Cover Guy The worst kind of company to do business with..... Niagra Falls, New York
Ordered a spa cover for a Hot Spot Re hot tub and recieved a cover that is 78 inches not 71 inches. I stated clearly in the order that it was 71 inches and even emailed a copy of the confirmation that they sent me stating 71 inches and they will not refund my money or make the cover I ordered in exchange. They only offered to remedy the situation by charging me less on the additional cover. There confirmation and web site states 3 to 4 weeks and it took 3 months from the original order and 6 weeks from the point I requested a refund for it taking to long that they stated they would refund but charge a $50 processing fee even though the cover wasnt even in production yet 1 month after I was to recieve it.
