- Report: #150349
Complaint Review: The Hoover Company - North Canton Ohio
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The Hoover Company
101 Maple Street North Canton, 44720 Ohio, U.S.A.
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The Hoover Company Sucks! Do not buy Hoover products, they suck!!! North Canton Ohio
This is a copy of the actual email:It is very apparent that Hoover does not stand behind their products.Do not buy HOOVER!!!
Hello Chris,
Thank you for visiting our Hoover web site. We appreciate your interest
in our products and service.
We sincerely apologize for the inconvenience of this situation. We stand behind our products through our warranty provisions. However, the product is warranted for a specified time period for repairs, not the replacement or refund of the product. While we regret to learn about your dissatisfaction, we must respectfully decline your request at this time.
We recommend contacting a Hoover Factory Service Center for proper diagnosis. We have provided a listing of authorized service centers on our web site based upon your residence zip code. If interested, please
click on the provided link below.
https://www.hoover.com/db/hvrCustomer.asp
We encourage you to review the users guide for troubleshooting tips before contacting service.
If you have additional questions or comments, please do not hesitate to contact us.
If replying, please leave this message intact as it will help us to respond faster.
Sincerely,
Cynthia
Hoover Consumer Services
Monday - Friday 8:00 a.m - 5:30 p.m. Eastern Time
Received Date: 7/18/05
Completion Date: 7/18/05
Original Message Follows:
-------------------------
I purchased the Hoover Tempo bagless vacum cleaner at Sears 9 months ago.It is a piece of crap, and the worst vacum cleaner I have ever had.It clogs after 2 minutes of use, and has to be unclogged every time I use it.I paid 75.00 for the vacum cleaner.After 3 months, Sears will not replace the vacum cleaner or refund the amount.At this point I am not able to find the receit. I would like to know how your company would like to take care of this situation, that I may continue to be a
satisfied Hoover customer.I would be interested in a full refund from Hoover.Thanks.
Chris
Chris
Atlanta, Georgia
U.S.A.
Hello Chris,
Thank you for visiting our Hoover web site. We appreciate your interest
in our products and service.
We sincerely apologize for the inconvenience of this situation. We stand behind our products through our warranty provisions. However, the product is warranted for a specified time period for repairs, not the replacement or refund of the product. While we regret to learn about your dissatisfaction, we must respectfully decline your request at this time.
We recommend contacting a Hoover Factory Service Center for proper diagnosis. We have provided a listing of authorized service centers on our web site based upon your residence zip code. If interested, please
click on the provided link below.
https://www.hoover.com/db/hvrCustomer.asp
We encourage you to review the users guide for troubleshooting tips before contacting service.
If you have additional questions or comments, please do not hesitate to contact us.
If replying, please leave this message intact as it will help us to respond faster.
Sincerely,
Cynthia
Hoover Consumer Services
Monday - Friday 8:00 a.m - 5:30 p.m. Eastern Time
Received Date: 7/18/05
Completion Date: 7/18/05
Original Message Follows:
-------------------------
I purchased the Hoover Tempo bagless vacum cleaner at Sears 9 months ago.It is a piece of crap, and the worst vacum cleaner I have ever had.It clogs after 2 minutes of use, and has to be unclogged every time I use it.I paid 75.00 for the vacum cleaner.After 3 months, Sears will not replace the vacum cleaner or refund the amount.At this point I am not able to find the receit. I would like to know how your company would like to take care of this situation, that I may continue to be a
satisfied Hoover customer.I would be interested in a full refund from Hoover.Thanks.
Chris
Chris
Atlanta, Georgia
U.S.A.
1 Updates & Rebuttals
Jason
Simpsonville,South Carolina,
U.S.A.
Isn't that the point?
#2Consumer Comment
Tue, July 19, 2005
Aren't vacuums supposed to suck? I don't find fault with Hoover on this, they offer a warranty and it appears that you have not even attempted to find out if there is a mechanical reason that you are having problems. Follow their suggestion and contact a repair center. If they are unable to fix the problem, then go back to Hoover explaining that.
