- Report: #727935
Complaint Review: The Shutter Company Ltd - Yusuf Elansari - London Nationwide
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Author Not Confirmed
Why?
The Shutter Company Ltd - Yusuf Elansari
34 Greystoke Gardens London, W5 1EP Nationwide, United States of America
Phone:
08454346064
Web:
www.theshuttercompany.net
Categories:
Business Rating:
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The Shutter Company Ltd - Yusuf Elansari Rob Andrew 50% (634) deposit taken for shutters in June 2010, no services provided, no response to calls, order cancelled, no return of deposit. Chasing this company daily London, Nationwide
I placed an order with this company on 16 April 2010 for a pair of roller blinds and some shutters. This was following a site visit from an individual named Rob Andrew, I placed the order and provided a deposit cheque on the day for 101.30 which was for two roller blinds, at that time I was uncertain as to whether I should progress with the shutter order so I only progressed with the order for shutters.
I did not hear from Rob or the Shutter Company for a number of weeks / months and I chased this on a frequent basis until I was politely advised that my order was ready to deliver and fit. I was given an apology for the delay and advised that there had been difficulties with their suppliers. My roller blinds were eventually delivered and fitted on 21 June 2010 and at that stage I decided that I would progress with the order for the shutters as the price was good and I was advised that issues with the supplier had been resolved and I would have the shutters faster than the roller blinds. I paid the remaining balance for roller blinds and paid an additional deposit of 634 by cheque on 21 June 2010 in respect of shutters.
Several months passed and I had not heard from The Shutter Company, every time I called I got an answering service (not the Shutter Company but a third party) and Rob Andrew's mobile phone was not contactable. I was advised that my messages were being passed across to the company and that I would be called. No calls have been returned.
In January 2011 I finally got hold of someone in the office (Sandra) and advised that I was unhappy with the delays. I also advised that due to the ridiculously long lead times and no communication I would like to cancel the order and requested the return of my deposit. I was advised that this would be actioned and I would be sent a cheque for the refund of my deposit. To date no cheque has been received.
I have been chasing this on a daily / weekly basis. I either get the answering service but on occasion I have been able to speak to individual's at The Shutter Company. I spoke with Yusuf Elansari who did not disclose to me his position in the organisation ( I have since been advised by Jasmine that he is a partner) I was told that this was in hand and I would receive a refund, further calls with Jasmine and Jacklyn have resulted in similar responses. I spoke with Jasmine today (11 May 2011) who was irritated to speak to me advising that she had been told that this matter had been settled and I had been refunded.... citing this as her reason for never returning my calls. I asked if I could speak with Yusuf Elansari and she advised that I should call back in the afternoon as the mornings there are very busy.
The Shutter Company will not return my calls, remain elusive and unavailable, their responses are inconsistent. I fear that my 634 deposit will never be refunded and that other individuals will be ripped off by this rogue organisation.
I did not hear from Rob or the Shutter Company for a number of weeks / months and I chased this on a frequent basis until I was politely advised that my order was ready to deliver and fit. I was given an apology for the delay and advised that there had been difficulties with their suppliers. My roller blinds were eventually delivered and fitted on 21 June 2010 and at that stage I decided that I would progress with the order for the shutters as the price was good and I was advised that issues with the supplier had been resolved and I would have the shutters faster than the roller blinds. I paid the remaining balance for roller blinds and paid an additional deposit of 634 by cheque on 21 June 2010 in respect of shutters.
Several months passed and I had not heard from The Shutter Company, every time I called I got an answering service (not the Shutter Company but a third party) and Rob Andrew's mobile phone was not contactable. I was advised that my messages were being passed across to the company and that I would be called. No calls have been returned.
In January 2011 I finally got hold of someone in the office (Sandra) and advised that I was unhappy with the delays. I also advised that due to the ridiculously long lead times and no communication I would like to cancel the order and requested the return of my deposit. I was advised that this would be actioned and I would be sent a cheque for the refund of my deposit. To date no cheque has been received.
I have been chasing this on a daily / weekly basis. I either get the answering service but on occasion I have been able to speak to individual's at The Shutter Company. I spoke with Yusuf Elansari who did not disclose to me his position in the organisation ( I have since been advised by Jasmine that he is a partner) I was told that this was in hand and I would receive a refund, further calls with Jasmine and Jacklyn have resulted in similar responses. I spoke with Jasmine today (11 May 2011) who was irritated to speak to me advising that she had been told that this matter had been settled and I had been refunded.... citing this as her reason for never returning my calls. I asked if I could speak with Yusuf Elansari and she advised that I should call back in the afternoon as the mornings there are very busy.
The Shutter Company will not return my calls, remain elusive and unavailable, their responses are inconsistent. I fear that my 634 deposit will never be refunded and that other individuals will be ripped off by this rogue organisation.
3 Updates & Rebuttals
Peter Petrolito
London,United Kingdom
Deposit finally returned after months of chasing
#2Author of original report
Tue, July 19, 2011
My deposit was finally refunded, but not as Sandra indicated before my previous post. I had to chase The Shutter Company daily calling over 100 times. I was lied to, mislead, told nobody was in, told I had already been refunded. For the most part my calls were answered by messaging service who advised me that they would pass on my message but I never received a return call ONCE. The only time I got any traction was when through frustration I vented my spleen on this website. If The Shutter Company owes you money harass them daily. Sandra, Yusef and the rest of the staff are insincere and will lie to you. I hope that you get your money back and that this disreputable outfit continued to be exposed for the crooks they are.
claire
United KingdomRefund please Sandra
#3Consumer Comment
Tue, June 14, 2011
Hello Sandra,
If this customer received a refund perhaps you can sort out one for me. I've placed an order with The Shutter Company back in February and despite repeated calls and emails to Yusef I have yet to receive either my shutters or my refund. It is now June. I have spoken to Jasmine several times and although she is helpful I still don't have a clue as to when I will get a refund. Judging by the comments left by other people on this site The Shutter Company has no idea how to run a company and despite me threatening to report Yusef to his superiors, it turns out that this man is the superior. I would like my refund of 456 please before Trading Standards get in touch with you.
Sandra
United KingdomRe: Full Refund Given!
#4UPDATE Employee
Tue, May 17, 2011
First of all it is important to highlight and clearly stress that the above mentioned customer was given a FULL refund BEFORE this was posted. A refund to the amount of 634 which was the TOTAL value of the order. In light of the above we are surprised by the nature of the post.
While we at The Shutter Company understand your distress and apologise deeply for any inconvenience caused, there are many assumptions and conclusions made in the aforementioned post that we cannot and do not agree with.
However once again allow us to reiterate we have shown absolute good faith by our refund. And would be happy to resolve any outstanding concerns.
The aforementioned problems are an unfortunate exception to the rule that I believe plenty a company can attest to. And had no refund been given then your concerns would be validated. In light of the fact that we have not kept any monies paid I believe we have shown complete good faith.
We at The Shutter Company have a decade's worth of customer references that we would be happy to share with those interested.
Kind regards,
Sandra
