- Report: #1374689
Complaint Review: Thrive Market - Internet
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Thrive Market
Internet, USA
Web:
www.thrivemarket.com
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Thrive Market thrivemarket.com Used "Free Trial" after I received my first order I decided it wasn't for me, called to cancel, they've been legit charging me a membership fee for the last three years without so much as a peep from them. Spoke to Adelia who promptly told me she wasn't going to return those fee's aside from the fee charged this month ,seemed like they do this all the time. She denied that I cancelled ,cancel in writing or they will do this to you as well. This is a legit scam! Internet
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Started a free 30 day trial, got my first order and decided it wasn't for me, called in and cancelled, thought that was the end of the story. a few years later they've charged me for 3yrs worth of memberships. First of all they did not send me any notice the first year stating that they were going to charge me the initial membership fee, then I missed the next year's email stating that I'm going to be charge, then I caught it this year.
Spoke with several supervisors (Adelia, then Matt) Adelia flat out told me she's not going to give me my money back for the years before this. Matt told me that he can't do anything about my feeling "inconvenienced", gave me a phone number to speak to an owner 424-543-1011, that number was to voice mail hell.
After speaking to Matt and having him tell me it's my fault for not seeing the second year's email that they would charge me I asked him: "Do you think you deserve my membership fees if I cancelled before the trial was over, do you think that's some kind of "incovenience", he then stated that he mispoke and to call 424-543-1011 and let them know that I've dealt with them and not to direct or transfer me back to them.
Making money by flying under people's radar with membership fees is not a legitimate way to engender trust and a good name for your company. Like I said to Matt, 1 time is a coincidence, 2 times is a trend, you can't have so many people having the same issue with cancellations as you see here on ripoffreport.com.
1 Updates & Rebuttals
Thrive Upper management called me back immediately and recitified the situation without any further hassles (Thanks Michelle)
#2Author of original report
Mon, May 22, 2017
I was surprised that someone called me back with the ability to step outside of company protocols and issued me a full refund for the three years worth of membership charges, she apologized that I had to call so many times in order to get resolution and offered a -$15 coupon should I care to see their expanded catalog since my initial order.
Just wanna say thanks for resolving this quickly and I am super surprised!
