Complaint Review: Time Warner Cable - Albany New York

You forget that a franchise means tha thte company has rights to build in yoru area, but they dont have to. Again, cable and internet are not protected forms of communication by the FCC or any federal or state law. The only means that are protected are FAX, telephone and the USPS Snail mail. Even the newspaper is protected. Your town needs to kick itself

But if a cable company is granted a franchise to a town dont they have to provide service to anyone in the franchise area that is willing to pay (the prevailing rate, not a rediculous rate)? Since everyone else has cable (except for these 30-40 homes, there is no way the town will 'pull' the cable franchise (since they all on the town board have cable and broadband). This area is not even particularly rural, its merely on the edge of town boundary where the next town infrastructure is right next door. We have a situation here where homes have no cable, yet a few hundred feet (happens to cross into the next town) folks do have cable. And the cable company wants $26,000 to install. This is a case where it is not particularly rural, the homes start at $500,000. Yes, there are a few multi-million dollar mansions down the road stuck on dialup. Being in N.Y. State hudson valley, we probably pay the most tax of anybody else in the country for folks who dont even get any form of broadband.

But if a cable company is granted a franchise to a town dont they have to provide service to anyone in the franchise area that is willing to pay (the prevailing rate, not a rediculous rate)? Since everyone else has cable (except for these 30-40 homes, there is no way the town will 'pull' the cable franchise (since they all on the town board have cable and broadband). This area is not even particularly rural, its merely on the edge of town boundary where the next town infrastructure is right next door. We have a situation here where homes have no cable, yet a few hundred feet (happens to cross into the next town) folks do have cable. And the cable company wants $26,000 to install. This is a case where it is not particularly rural, the homes start at $500,000. Yes, there are a few multi-million dollar mansions down the road stuck on dialup. Being in N.Y. State hudson valley, we probably pay the most tax of anybody else in the country for folks who dont even get any form of broadband.

But if a cable company is granted a franchise to a town dont they have to provide service to anyone in the franchise area that is willing to pay (the prevailing rate, not a rediculous rate)? Since everyone else has cable (except for these 30-40 homes, there is no way the town will 'pull' the cable franchise (since they all on the town board have cable and broadband). This area is not even particularly rural, its merely on the edge of town boundary where the next town infrastructure is right next door. We have a situation here where homes have no cable, yet a few hundred feet (happens to cross into the next town) folks do have cable. And the cable company wants $26,000 to install. This is a case where it is not particularly rural, the homes start at $500,000. Yes, there are a few multi-million dollar mansions down the road stuck on dialup. Being in N.Y. State hudson valley, we probably pay the most tax of anybody else in the country for folks who dont even get any form of broadband.

The above respondent is correct in stating that its your towns fault for being 25 years behind the times, but TWC isn't to blame. Cable is not a protected means of communication, so a business can choose not to do business in any location or provide service there. You just happen to live in bodunk USA, where living in 80's is nice for you, however, technology is behind the times. Get your town to start paying for upgrading its systems and utilities. Start "bringing" in these companies to provide you with broadband access. Your state should also give your town incentives to start getting with the times. it isn't Time Warners fault for having faulty information given to them BY YOUR STATE and town. Or you could move.

Time Warner has an agreement with your local government to supply a service. Go to your town/village board and DEMAND they contact time warner and have the situation rectified. If time warner is not willing, the town can pull the franchise.