- Report: #1228144
Complaint Review: Time WarnerCable - Nationwide
Reported By:
Bruce Stone -
California, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Time WarnerCable
Nationwide, USA
Phone:
877-636-3278
Web:
http://www.twc.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Time WarnerCable The company is open on Sunday to add services but not removes services. They have a few call 877–636– 3278 to cancel services. On Sunday when you want to add services it takes seconds to get an agent who can help you increase the size of your bill. Only on weekdays, can you remove services. I've been trying for weeks to remove services during the week during work hours. Each time I have been on hold over two hours. Their strategy works, make it easy to add new services and increase your bill on the weekend but making impossible to remove services during the week when you have no time. Chatsworth Nationwide
Time Warner cable is a big fraud. I called on the weekend to remove services there are no agents available to do that. However, they're happy to add any new service you would like. There is virtually no wait to add services, less than 60 seconds yet to cancel services you have to call on the business day. This makes it very inconvenient for anybody with a job to call. It's amazing you can add services but not remove services on the weekend. I have called customer service during the week over a six week period to cancel some of my services and each time I'm way over two hours and then give and hang up. This company has the most corrupt Business practices I've ever seen. Bruce- Simi Valley, California
