Complaint Review: Time2Rent Arizona - Phoenix Arizona

Time2Rent poorly managed 4 rental properties from June 2013 through June 2014. On May 27, 2014, pursuant to the terms of each of the management agreements, I chose not to renew the management agreements in compliance with the provisions of the agreements. I sent Time2Rent, via certified mail, a written 30 day notice of intent to not automatically renew the management agreements and instead have the agreements terminate on their natural expiration date of June 30, 2014.

On June 30, 2014 the term of the contract had been fulfilled by both myself and Time2Rent. On July 23, 2014, Time2Rent charged me $600.00 for cancellation fees: $150.00 for each of the 4 properties. These fees would only apply if I canceled the contract prior to its natural expiration date, which I did not. I let Time2Rent know that I would not renew the agreement per the provisions of the contract and within the 30 days, per the agreement.

They unethically, and willfully kept $600 from funds deposited in their trust accounts. They are now refusing to return this money.

Also each of the tenants of the the 4 properties had submitted to Time2Rent a security deposit, 25% of which was non-refundable to the tenant to be used for cleaning after the tenant vacated. Two of the tenants also submitted a $100 pet deposit, non-refundable to the tenant, to be used for any additional damage caused by pets. Time2Rent has failed to return all of the monies for the deposits. What Time2Rent has returned to me has not been accompanied by a list of the tenant security obligations as required by law. The return of monies has been an accounting nightmare. Time2Rent did not return the monies into the appropriate checking accounts for each of the rentals. Instead they grouped deposits into one checking account. I have no idea which deposits in the account go with which rentals. All I do know is that if I add up the total security deposits by the tenants they do not match what Time2Rent returned to me.

On Friday, July 25, 2014, I called Time2Rent to discuss the reimbursement of deposits. At first Dan Manley told me Time2Rent keeps 25% of the security deposits. This would make sense if Time2Rent was managing the property when a tenant vacated. The 25% of the security deposit would be used to clean the property. But, none of the tenants vacated during the time Time2Rent managed the properties and Time2Rent did not clean any of the properties. It does not make sense for Time2Rent to keep cleaning fees when they are not cleaning the property. Mr. Manley finally conceded and said that he would send me back all of the tenants security deposits in full.

As of August 13, 2014 this has not happened and I am still owed $1,150 in security deposits. Time2Rent has engaged in financial mismanagement, gross negligence and willful misconduct under the property management agreement. Time2Rent's lack of response, and failure to return phone calls has put an undue burden on myself and my tenants during the tenure of the agreement. Mr. Manley and Time2Rent have failed to work diligently to resolve this dispute and have ignored requests to return the money entrusted to him by the tenants.

I believe Time2Rent is also in violation of several Arizona Statutes under ARS-32 Chapter 20 article 3.1.

This is a very mismanaged company and if you are thinking about renting from them or having them rent your property. Move on. Once they get you signed up they disappear. The monthly accounting is madness. In February I had less in my account than what I normally receieved. I called them and they couldn't explain why. Finally after a week they figured out they never charged me the initial fee back in August of the previous year. They were certainly due the money, but taking it out 6 months later with no notice and it took endless phone calls for them to give me an answer is unacceptable.

I've spent more time trying to track these guys down. They weren't paying the City of Tempe tax and I kept getting notices from the city. I called Time2Rent and they just kept saying don't worry about it, we're paying it. But then I would get another letter from the city. These guys are a joke

The owner Dan Manley is an angry old man. He will start yelling at you on the phone. I told him that he needed to make things right or I would post his poor performance on Yelp, RipOffReport, The BBB. He started yelling at me and told he he would post on Yelp about me. WTH? I don't think he gets it.

Do some research on this company. In 2012 they were fined by the AZ Department of Real Estate Check this out. services.azre.gov/PublicDatabase/DetailOrder.aspx?Id=6753 also check out the BBB. 11 complaints not including mine. 

Run, do not walk from this company!