- Report: #447324
Complaint Review: Tmobile - New Mexico
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Author Confirmed
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Tmobile
www.tmobile.com 87176 New Mexico, U.S.A.
Phone:
877-2961018
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TMOBILE REBATE SCAM BELLVUE WASHINGTON
I bought a phone via online tmobile. The phone included a 50.00 rebate card. I sent in the required information, label, phone info within the time frame. I contacted tmobile to find out the status , a week latter they replied via email and said my rebate was denied because the required info was missing and or torn. I made copies of everything I sent to them and the label is securely attached to the packaging nothing was missing. I replied back that I wanted proof the info was torn/missing, because I had soies of what I sent and if the rebate was not fulflled I would be contacting The Consumer Fraud Agency, BBB, and Attorney General. I also requested the rebate be applied to my account wich I would gladly pay when the rebate fufilled. I recieved email back from Young AMerica saying sorry for the inconvienence and the information was being resubmitted. Now they sent me another email with another excuse for denying my rebate. My account is past due now. THIS IS B.S. My account is past due as of 2 weeks ago, I have been fighting for this rebate since march and there was no problem with my account, I replied back no where does it state that your account cannot be past due after you submit rebate information. I spoke with Tmobile Billing in regards to my account and the rebate not one time was anything mentioned about rebates being denied if account past due. Its just another excuse not to follow through on fufilling rebate offers. They have a F according to BBB due to all the complaints. ENOUGH IS ENOUGH we need to do something about this.
Pepper
seattle, Washington
U.S.A.
Pepper
seattle, Washington
U.S.A.
1 Updates & Rebuttals
Kila
mountlake Terrace,Washington,
United States of America
Tmobile
#2General Comment
Wed, November 11, 2009
I have Easy Pay on my account and ever since I have signed with them, they have messed up my bills, causing me to pay more than I should.. I paid 109.90 and they sadi they didnt receive it and turned my phone of. Only to be insulated by a customer service rep that told me, "You people need to find other ways of paying your bills" and told em that I had to pay 109.90 again, I stated NO and filed a complaint against this Kevin Hill guy and was told that I would get a call regarding , never got a call. Then I was hung up on several times, not to mention that I did finally get a person that understood me , recconnected my phone nad told me I had nothing to worry about but then come to find out they turned my phone off today telling me the same somg and dance... I know that there is a person on here that I filing a class action suit, and I think we all should get involved with it T Mobile needs to treat their customers with respect, they have piss poor training and it reflects in the calls...
