Complaint Review: Today's Gear - Edina Minnesota

Todays Gear , Backyard Gear is absolutely the worst.   They sell products they dont stand behind.   The faucet on my unit leaks as well and I have tried every attempt to call, email to get it replaced.   This company is a joke, they dont respond. they might as well not have a website or post a phone number -it is all a sham.   From the looks of things, Im not the only one with this issue.    It is ridiculous Wal-Mart, Kmart, Sears and Home Depot carry their products there is a huge opportunity to show these big four what is really going on.   The previous complainer did a good job posting methods to complain about the company.   Im going to list as much information as I can so anyone who has this issue can make this pitiful company realize you dont win friends by ignoring your customers that buy your products.   Todays Gear Inc. is a sad excuse for a company.   Please help report any of the issues you encounter on this site (file a report), then with the Better Business Bureau, Minnesota Attorney General and Todays Gears resellers Wal-Mart, K-mart, Sears, Home Depot.   If you have their defective product, dont be shy, take the product back to the reseller and tell them this vendor does not honor their warranty and can not be contacted in any instance.   Reference this site and their Better Business Bureau rating below.   The reseller will have to RMA the defective product back to Todays Gear Inc., leaving them with the crap they sell.   Ive made it easy with the info below.

 

Todays Gear contact page Ill bet youll get a recording every time

http://www.todays-gear.com/contactus.htm

 

Main Phone Number: 952.835.6560

Toll Free: 888.870-4327 (GEAR)

FAX: 952.831.3193

 

Todays Gear Rip Off Report Page: (Make sure to use Todays Gear as Company)

http://www.ripoffreport.com/Search/Company/Today-s-Gear.aspx

 

Better Business Complaint Page:

https://odr.bbb.org/odrweb/public/getstarted.aspx

 

Todays Gear   | Backyard Gear Better Business Bureau Stats.F Rating:

http://www.bbb.org/minnesota/business-reviews/manufacturers-and-producers/todays-gear-in-minneapolis-mn-96043218

 

Minnesota Attorney General Complaint Form:

http://www.ag.state.mn.us/Consumer/Complaint.asp

 

Minnesota Corporations Search Todays Gear

 

http://da.sos.state.mn.us/minnesota/corp_inquiry-entity.asp?:nfiling_number=789641-2&entity_type_id=DCI&:Nsession_id=&:Ndocument_number=0&filename=-58751899.txt&pgcurrent=6&:Norder_item_type_id=10&:Ssearch_Parm=todays+gear

 

Products Sold.BEWARE:

 

Backyard Gear BB100 - Barbecue Station  

Backyard Gear   BB150 - Deluxe Barbecue Station   BB200   - Grill Stool

Backyard Gear   EZ100 -   EZ Kneeler

Backyard Gear GC100 - Garden Center

Backyard Gear GS100 - Garden Scooter

Backyard Gear PC100 - Project Center

Backyard Gear PV100 - Pool Basketball

Backyard Gear PV150 - Pool Basketball and Volley Ball

Backyard Gear SS100 - Shower Station Plus

Backyard Gear SS100 - Shower Station Plus

Backyard Gear UB100 - Utility Bench

Todays Gear VG100 -   Command Center

Todays Gear VG200 - Low Rider

Todays Gear VG300 - Power Player

Backyard Gear WC100 - Water Center

Backyard Gear WS100   -   Water Station

Backyard Gear WS125   -   Outdoor Sink

Backyard Gear WS150   -   Outdoor Sink

Backyard Gear WS180   -   Outdoor Sink

 

Major Resellers:

 

Wal-Mart Customer Care

ATTN:   Vendor/Product Complaint Department

702 SW 8th Street

Bentonville , Arkansas 72716 -8611

 

K-mart Customer Care

ATTN:   Vendor/Product Complaint Department

3100 West Big Beaver Road

Troy , MI 48084

 

Sears Customer Care

ATTN:   Vendor/Product Complaint Department

3333 Beverly Road

Hoffman Estates , Illinois 60179

 

Home Depot Customer Care

ATTN:   Vendor/Product Complaint Department

2455 Paces Ferry Road

Atlanta , GA 30339

 

The following is a complaint template you can use to write each reseller Todays Gear uses.     You can simply copy, paste and update with your information.    You should get a response soon which is way better than a phone call you have no record of.

 

{ Enter Current Date Here }

 

 

{ Enter Reseller Contact Info Here }

 

 

Dear Sir or Madam,

 

I am writing today to inform you of a horrible experience I have had with one of you your vendors Todays Gear Inc.   I purchased their product { Insert product here } on { insert purchase date here } at { insert store/ online }.   Since this time the product has shown to be defective.   I have made numerous attempts to call the companys service department via phone, email and mail with no response in any instance. Here is the companys contact info which only yields a recording via phone, no one responds in any form.

 

Todays Gear Inc.

7301 Ohms Lane, Suite 490 , Edina , Minnesota 55439

 

Main Phone Number: 952.835.6560

Toll Free: 888.870-4327 (GEAR)

FAX: 952.831.3193

 

[email protected]

www.todays-gear.com

 

I did some research and found Todays Gear Inc. has had numerous complaints received by the Better Business Bureau as well as numerous complaints about their products being defective.   In all instances it appears this company does not respond to product issues or warranty claims.   Please reference the following pages that document these instances {attach complaints and Better Business Bureau stats after this page}.

 

As a consumer, it troubles me that { Enter legal Business name; ex Wal-Mart Inc .} does business with a vendor that does not stand behind the products they sell or honor the warranty terms they solicit.   At a minimum, a vendor should be able to be contacted about their products and mitigate warranty claims presented.   I find it disingenuous for {Enter legal Business name; ex Wal-Mart Inc.} to carry a vendors product(s) that do not meet the aforementioned criteria.

 

Please advise me on what { Enter legal Business name; ex Wal-Mart Inc .} will do to correct this situation.   { Enter desired reparation you want here refund, part replacement etc. } I feel a corporation of your size should thoroughly vet the vendors they do business with to ensure the best customer experience.  

 

I am an honest person and want to prevent this situation occurring to any future customers you have.   Please feel free to contact me if you have further questions regarding my situation or any instances mentioned in this letter. Thank you for your time and attention.

 

Sincerely,

 

{Insert Name}

{Insert Phone}

{Insert email}

 

Enclosures