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  • Report:  #239192

Complaint Review: Together Dating Services - Together Let Us Introduce You - Los Angeles California

Reported By:
- Los Angeles, California,
Submitted:
Updated:

Together Dating Services - Together Let Us Introduce You
10866 Wilshire Blvd. Suite 565, Los Angeles, California 90024 Los Angeles, 90024 California, U.S.A.
Phone:
310-481-9140
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I am reporting the Together Dating Services (Let Us Introduce You), who hold franchises in Los Angeles (Encino), Orange County (Irvine), and San Diego County (San Diego).

At the Irvine office even if you hondle or bargain, the lowest you can leave the place is $3,500.00. Although while on a date a fellow Orange Countian confessed to me within the last year only 1,500.00.

When I told the enrollment counselor, Laura (Irvine office), about my first date paying less, she of course pleaded ignorance. Incidentally, Laura, who after she consummates the deal for you wants nothing to do with you afterwards, and has foisted you off to the "matchmaker" in Encino (why Encino when I came to your office to be matchmade and after hearing her boast how many successful matches she made --where are all the dates if she forwards all the enrollees off to Encino --think about that one for awhile --division of labor I guess). More on Laura later as she is too fragile to take customer complaints. Today, she said she didn't want to hear "negative energy". I later replied that we are not in Esalen, this is a benefit, and Together must live up to their contract.

In reading most of the complaints, the average and common plan is 6 dates within a year, or what Together leads one to believe. Together promises to replenish any dates that don't work out, which seeing that they are not too discriminative in matching people up with their desired tastes "what is it corporate says "they try to match your preferences not your requirements" --easy loophole isn't it.

In my case, I am a doctoral candidate in educational policy at a prestigious private university, as well as prior to entering a doctoral program owned for 20 years women's retail business and footwear wholesaler who sold to the major department stores. Of course, my standards are high and perhaps elitist. They set me up with my first date who they said taught college. It turns out he taught high school and on his free days he taught a technical 2 year college, and was a gambler. Then after complaining that my idea was not a gambler or a person who attended a master and doctorate degree mill they set me up with a second date that had the same ambitions to apply to the same institution. Of course these are the same people (referring to Together) that they check out these people, but when confronted they said they cannot be responsible that these dates are not who they claim they are. Very convenient isn't it, $3,500 dollars later.

One pitiful matchmaker said "well he told me he taught "college", I didn't know what level of college.

The second date was very petulant who bored me the whole night and spoke about how he met his future wife in a Tijuana bar, and that she scammed large sums of money after an automobile ran her over, and how she hot rods around town without any car insurance "but despite everything they had a good marriage". Meanwhile, he was in a miserable mood on the date, along with being rude to the coffee server at Starbucks, because he had just began the process of a custody battle in court.

In short, Together has failed to come up with 6 dates within 3 weeks of the year that I signed up with them; forget about their "replacement introductions" when one of their setups does not pan out. You never get to 6 dates to even ask for a replenishment.

I have asked for a partial refund, but no one in authority, even after I complained to the director, can offer me one. I reread their contract, and even though I paid in full, there is no mention when this membership ends although the first clause mentions that one is liable for the entire membership fee until there is an expiration date. I could not find any expiration date on my contract as well as if a year is up they will charge your credit card. I would hate to get to the point where I would have to put a freeze on my bank accounts or credit cards as Together has access to my financial accounts. This is where all the financial information comes in handy for them and all along they claim under the guise it is to thoroughly check out the moral and financial character of you and your potential mates.

Generally, their corporate office as well as the enrollment office is rude. They are purely interested in signing it up and then you are on your own. Their idea of a matchmaker is not the warm motherly type, but more someone who is an order taker and when they get a troll they call you, which is every 8 to 10 weeks and this is even when you send them in their feedback on a timely basis. By the way, this company is in the 20th century, email doesn't work for them they are still in the fax age, and the old fashioned phone call does not work to give them feedbacks on the dates. It is all about money without the least bit of customer service.

My family is in the new car business for 50 years and they talk about how ruthless and slimy car dealers are. Although in the car business it is rare we take returns on cars from dissatisfied, we occasionally make amends and will bend with customers if it is a no win situation.

These folks at Together make the stereotypes of car dealers and car salespeople look like old hat.

My suggestion like the others cited in this report, stay away from Together.

In short, I am not a litigious person, but it is the principal that I am asking for a partial refund, which is doubtful that I will see.

Diane

Los Angeles, California
U.S.A.


17 Updates & Rebuttals

Diane

Los Angeles,
California,
U.S.A.
RoachonaTree

#2Author of original report

Sun, August 05, 2007

FYI, Yes, I do read the contracts, but I like to have a positive attitude that the company that I am dealing with shows good faith. Like any contract, there are loopholes, and my lawyer is poring over the contract to find just these. For one, Together charges an extra fee for selective screening, if what they finally offered me was selective screening I hate to see what one receives that doesn't pay for that service. Although I have not spent a great deal with dating services, the ones I have sampled, so to speak, were fairly reputable and the matches at least were someone you might want to go out with. I am a straightforward person and give people a chance, but I think if you were confronted with the choices Together gave me you could well understand my discontent with them. Maybe I am reading into your last comment, but not all car people are ripoffs. Furthermore, by your comment that "most people that sign up for these services are single for a reason fyi " works off the theory that people who visit these dating establishments have some emotional defect. If you work for a dating service, you more than anyone should know that there are many successful people in all fields that work too hard to take the time to find someone. Finally, when I signed up with Together I didn't expect some Prince Charming to whisk me off my feet, but I didn't expect the bottom of the barrel that I could find on my own with a blindfold wrapped around my eyes. Good luck, RoachonaTree with your match making abilities, I think you will need it --as your screen name seems to suggests as much.


Roachonatree

Las Vegas,
Nevada,
U.S.A.
i have a question

#3Consumer Comment

Sun, August 05, 2007

First of all, I am against this service. I work for a rival service (that is cheaper), so this is not to defend them, but, you claim to be educated, and upper class, and yada yada, but you didn't think to read the contract? do you really not know how businesses work? all dating services have a good percentage of unsatisftied customers. you should have done your homework and gone on here before making a commitment. also, your family is in the new car business? you know how rip off companys work. Though, they should have let you get all of your dates. Most people that sign up for these services are single for a reason fyi. good luck in the future finding someone.


Diane

Los Angeles,
California,
U.S.A.
We have not drunk the Kool Aid

#4Consumer Comment

Mon, April 09, 2007

Lori, I suggest you do not revisit this website as these are for legitimate complaints that many people have had with less legitimate businesses. You have drunk the Kool-Aid and we haven't and we are warning others to do the same and refrain from using Together Dating Services. If what you call is fun by poking fun of less fortunate individuals (and alerting your husband to follow suit) than both of you are sick puppies and gives me even more reason why not to find a similar mate at Together. See Andrea's post how she was sued by Together,and presented her side in small claims, and in the end managed to find a suitable mate on her own.


Diane

Los Angeles,
California,
U.S.A.
RESPONSE TO YOUR ADVICE

#5Author of original report

Sun, April 08, 2007

For your information, Lori, the reason I was so brazenly honest about myself to you was only to make points. Of course, when I speak to men on the phone I do not point out all the excuses or accomplishments, actually am quite modest. You match the usual type in Newport Beach, which is probably why I don't find my match in a superficial city as such. And by the way I am attractive, why do you assume that if a woman is honest that they have gained weight that this is why they have problems. I was merely making the point how shallow the service might be and who they attract. Again, I can't reiterate enough, they don't have the data base, and consider yourself a fluke. It would behoove you to see what other "attractive" women have to say about Together and unfortunately, it does not match your experience. I also would check what rating 24 Hour Fitness has I am sure it enjoys a higher one than Together. At least for a membership you get something out of it as you are in CONTROL not with Together. I have heard more postive things, incidentally from 24 HOUR FITNESS THAN TOGETHER. Thanks for all the useless advice, and his positive attitude towards women, like myself, that do have an independent mind and don't have to get off the phone when they say to "JUMP".


Lori

Newport Beach,
California,
U.S.A.
No one asked me to do this.........

#6Consumer Comment

Sun, April 08, 2007

Diane and Bob.........No one asked me to respond to your posts. If you must know, I went on this site to warn people about 24 Hr Fitness, who "tried" to rip me off (they did not succeed). In looking for other 24 Hr Fitness posts, and not being familiar with the site at all, I skimmed the companies in alphabetical order and came across Together, which naturally is near and dear to my heart (as it would be to yours if you were married to the love of your life as a result of their services.) My curiosity got the best of me and I just had to respond when I saw what you were saying. I had a totally different experience, and I think it's fair that people see both sides, that's all. I really don't think I was given any special treatment, but maybe I was. Maybe Laura just liked me better. I am a positive person and certainly never insulted my matchmaker or counselor when I didn't like my matches (like I said, I didn't get all good matches either.) Maybe I was more fun to work with, who knows? As for age and being easier to match, that could be. I am 51 currently, so I was a little younger than you when I joined. I'm slim and attractive, and a regular at the gym (although not 24 Hr Fitness! lol) I don't think that's why I got better treatment at Together, but I will give you that it may be why I had better luck with my matches. Maybe I was more the type men were looking for. My husband sure thought so. If Together felt you were too overweight to be successful with their program, then I agree they shouldn't have signed you up. But, honestly, from the tone of your posts, I can see a host of other reasons why you might not have enjoyed the same success as me. I let my husband read it just for fun and he said that from a male perspective, you sound a little scary with all your touting about your education, how thin you "used to be", your excuses for not being in shape now, and your family car business, etc. I don't know what kind of conversations you had with men on the phone, but my husband says that if you mentioned any of that to men on the phone or during first dates, well, there's your problem. Anyway, I'm sorry that you and Bob are so bitter about your experiences. I'm done with this site now, as I've posted my 24 Hr Fitness notice, and I've checked to see that it's on here, and have no reason to come back. Good luck to both of you, and I hope you can both release your negativity and go out there and find love. Love is such a wonderful thing. In fact, my husband is calling me now........ :o)


Bob

Santa Ana,
California,
U.S.A.
They Stink

#7Consumer Comment

Sat, April 07, 2007

Lori, what happened with me after waiting over 1 month before I ever was able to talk to my Matchmaker that was assigned to me,well, I am white and I specifically stated on my profile and when I was interviewed that I wanted only White or Spanish females. One of my matches that my carefully selected dumb witted Matchmaker gave me was Black. So right then and there I tried to fight this P.O.S. of a company but legally they are protected what I found out due to the contract that I signed. And it's websites like this that helps us who were victims of this company worn other's of this evil.


Diane

Los Angeles,
California,
U.S.A.
Together's Point About Sending in Feedback Form Before Sending the Next Date

#8Author of original report

Sat, April 07, 2007

One person wrote in March that Together's insistence that you give them feedback, before they pass on to you another date, is not entirely correct. I know that one date, due to being out of town, reached them after they sent the fourth date (which was the one that never responded to my initial phone call). Again, Together misrepresents everything. Together carries out their policies in a random manner, except of course the one policy that counts towards putting dough into their pocket, no refunds, not even partials.


Diane

Los Angeles,
California,
U.S.A.
Correction to my last comment

#9Consumer Comment

Sat, April 07, 2007

It occurred to me that Lori you might not have read my previous posts well. The processing time for another date states on my contract is 0- 4 weeks, it takes more like 10 weeks to obtain a call on another date. I didn't make that clear in my last post. Secondly, when I say I have only had 4 set ups, and 2 dates I went on (the other 2 never responded to the call), it has been within a year's time. I stated "April" I meant April 2006 when I enrolled, it has been over a year and only 4 dates. So Together, greatly underestimates the time of processing dates.


Diane

Los Angeles,
California,
U.S.A.
Correction to my last comment

#10Consumer Comment

Sat, April 07, 2007

It occurred to me that Lori you might not have read my previous posts well. The processing time for another date states on my contract is 0- 4 weeks, it takes more like 10 weeks to obtain a call on another date. I didn't make that clear in my last post. Secondly, when I say I have only had 4 set ups, and 2 dates I went on (the other 2 never responded to the call), it has been within a year's time. I stated "April" I meant April 2006 when I enrolled, it has been over a year and only 4 dates. So Together, greatly underestimates the time of processing dates.


Diane

Los Angeles,
California,
U.S.A.
Correction to my last comment

#11Consumer Comment

Sat, April 07, 2007

It occurred to me that Lori you might not have read my previous posts well. The processing time for another date states on my contract is 0- 4 weeks, it takes more like 10 weeks to obtain a call on another date. I didn't make that clear in my last post. Secondly, when I say I have only had 4 set ups, and 2 dates I went on (the other 2 never responded to the call), it has been within a year's time. I stated "April" I meant April 2006 when I enrolled, it has been over a year and only 4 dates. So Together, greatly underestimates the time of processing dates.


Diane

Los Angeles,
California,
U.S.A.
Lori, are you the "Poster" Woman for Together

#12Author of original report

Sat, April 07, 2007

Lori, are you the "Poster" Woman for Together? Lori, I am very happy that you met the person of "your dreams"; however, call it skepticism, or exercising the acumen associated with survey research to find out why people respond in the way that they do, I cannot help to think that you are serving as the "poster woman" for Together, and Laura has asked you to respond to the Rip OFF Site to endorse "Together". As I would see no other reason why as a satisfied client you would visit a "Rip Off Site" unless you have some other agenda than to complain about their services. You have to realize one thing. Many of us have paid for "Selective Screening" which purports to investigate further a mate of your "preferences". As I indicated above, there is a wide gap between what Together considers what your "preferences are" and what you do. Being a survey researcher, I really do not think they have an adequate data base, or any of these dating services do, hence the minimal output --dates that do not match up with what the enrollee has specified. Your special treatment from Laura is the exception as she specifically indicated to me that a matchmaker would be handling my dates, and she fulfills the role of enrolling. She can say all she wants about finding future husbands or wives for Together members, but in my experience, and I cannot speak for Bob, this is not the case. When I had my first complaint with the gambler, she did write me a response back, more in terms of being shocked that the man would admit he paid half the price than I did within a fairly recent period (2 years, which the cost of living does not rise that rapidly). As for suggesting future mates for me, there was no mention in her email, only to whitewash the services of Together. I can only think that maybe you are a friend of hers, and she is extending some special favor. As a researcher I look at the frequency or the percentage of similar responses or experiences at sites apart from Rip OFF (as the site is designed for dissatisfied clients)and I would venture to say that most of them have been negative experiences at Together. In comparing them to other dating services, like E Harmony, they have their share of negative posts, but the vehement responses is much greater with Together. The fee particularly affects the intensity of the responses. Really, when you pay extra for Selective Screening, you do not expect that they will set you up with a person worse than the first, and has similar negative attributes as the first date, particularly after you complained to not only the Encino office, to the enrollment counselor (Laura). In my case, Laura did not step in and talk to Encino about my dissatisfaction, as again her role is "enrollment" and she has nothing to do with finding me dates. Second, Laura had indicated on my contract that processing new dates would take 0- 4 weeks, and in person she told me "maybe 6 weeks". That is, provided that you fax them in the feedback form from the last date to indicate if you are interested in the person or want to move on to another. In total since April, they have sent me only 4 dates, and 2 of the dates I went on, and the other 2 never responded to my one phone call. Yet, the Encino matchmaker was very confident that both men would call me first. So, I had to make the first step, which doesn't bother me to do so, but again another example of their misperceptions about the persons with whom they want to match you. Third, are you aware of the poor rating that Together holds in comparison to other dating services like Match.com and E Harmony, both have a B rating, and Together has an F. I have tried E Harmony and although I would say that I did not have any successes, at least there was one person that I did like, but it did not work out. At least, I would consider possibly going out with 2 of the 10 people they forwarded on to me, but with Together, there is no one and at 4 times the price of E Harmony is anything close to someone I would even be "friends" with. This is my point. The class of people I would never associate with. So it comes down to not only "romantic" interest, even having any contact at all with them. Being in business for 30 years, I realize that Better Business Bureau is not the only benchmark on the class of customer services, but you have to admit "F" rating is the worse you can obtain. Our car businesses have BB ratings, and that is good in comparison to what most of the American public think of new car dealers or car dealers in general. For one thing, remove from your "brainwashed" mind that I am negative. I am a realist. I know a con when I see it, and I am sorry that a fairly intelligent person like myself, and others, were sucked into their scam, particularly in face of the price. If you are scammed for a 100 dollars, no big deal, but when it exceeds a 1,000, yes you are going to complain "profusely". I do not know your age, but perhaps Laura felt that you were more "dateable" so she went that extra mile to get involved in your dating pursuits. I am a young 53, with very clear and unwrinkled skin, and for years was slim, but after surgery gained 20 pounds so my size 4 is now size 8/10, despite my exercising. Being in business for 30 years I was always in contact with men to meet and date, and now that I am at home researching and writing my dissertation I am out of the loop to meet men. Otherwise, I would never sign up with a dating service. In the past, I tried, on a friend's suggestion (to forget an old boyfriend), I tried Great Expectations, and a year ago EHarmony, and even though the outcome was not successful, I did not feel as totally "RIPPED OFF" as I do with Together. I guess I felt sincerely the former services did make an effort, and I had some good results, but with these folks their rudeness and their ruthlessness in trying to make financial amends is deplorable. Again, I can't reiterate enough, please anyone check out TOGETHER before you too become a victim of a scam. I will be taking them to small claims court very soon when I find the spare time to do so. Best, Diane P.S. Bob you are right, they do "STINK", or as my father would say they are "smelly".


Lori

Newport Beach,
California,
U.S.A.
Attitude is Everything!

#13Consumer Comment

Sat, April 07, 2007

I am so sorry to read how upset you are, (Bob) but I have to wonder what made you so soured on Together? You don't give any examples. I noticed you have several replies to this site with no specific complaint, and it seems that you are harboring some type of grudge. If you met women, who either rejected you or who didn't give you that warm fuzzy feeling, that's really not Together's fault. Like I said, I kissed a couple of frogs too, before I met my husband. I didn't get a bad attitude, however. I knew that my counselor (Laura) had my best interests at heart, and I kept a positive atitude throughout. Maybe that's why it worked for me and not for you? Have you ever met Laura? Have you tried to work with Together to resolve your problem? It seems to me that you still could. Unless, of course, you are just a negative person, like the other woman. My advice is to always try to work things out reasonably with any consumer. Like I said, attitude is everything, and I had a good one, and I met a truly remarkable, educated, intelligent and handsome guy through Together. And I think TOGETHER is the GREATEST (well, at least the one in Irvine, California....)


Bob

Santa Ana,
California,
U.S.A.
They Stink

#14Consumer Comment

Sat, April 07, 2007

Lori, they stink plain and simple. I was told the same crap by the interviewer and told that they have ways of finding the right match for you. And with the amount of money you spend for their services you would think that, until you get you first match and then have your dreams for a wonderful lover destroyed by a bunch of cons and that is what they are CONS. Lori I think you work for those CONS. My heart pours out for those who had their hopes and dreams destroyed by this company called Together. I hope that this company goes out of business and all the owners get thrown in jail and pound sand !


Lori

Newport Beach,
California,
U.S.A.
Together is the best!

#15Consumer Comment

Sat, April 07, 2007

I joined Together in the Irvine, California office, in 2004, and I have to say, they are the BEST! Laura was my membership counselor. She spent a couple of hours with me when I signed up, and she really paid attention to what I asked for in a mate. She gave me a great matchmaker, who was kind and caring, and then Laura also followed up with me and even suggested matches she thought I'd like. Yes, they charge a high membership fee, but it was nothing compared the wonderful service I received, not only from my matchmaker, but also from Laura herself. She took personal care of me and introduced me to my husband, actually. Did I like every guy I met? Of course not. But if I had the sour attitude of some of the folks on this site, I wouldn't have met anyone good, because "like attracts like", as they say. And, yes, I kissed a couple of frogs first, but who cares? The bottom line is that I met a wonderful man, and Together (and Laura) did exactly what they said they would do. You obviously want to meet someone or you never would have gone to see them in the first place. So, why not give them a chance, instead of just complaining about a couple of matches that you didn't like and deciding, after a couple of introductions, that they are bad people? They're great people! Attitude is everything. Lori


Lori

Newport Beach,
California,
U.S.A.
Together is the best!

#16Consumer Comment

Sat, April 07, 2007

I joined Together in the Irvine, California office, in 2004, and I have to say, they are the BEST! Laura was my membership counselor. She spent a couple of hours with me when I signed up, and she really paid attention to what I asked for in a mate. She gave me a great matchmaker, who was kind and caring, and then Laura also followed up with me and even suggested matches she thought I'd like. Yes, they charge a high membership fee, but it was nothing compared the wonderful service I received, not only from my matchmaker, but also from Laura herself. She took personal care of me and introduced me to my husband, actually. Did I like every guy I met? Of course not. But if I had the sour attitude of some of the folks on this site, I wouldn't have met anyone good, because "like attracts like", as they say. And, yes, I kissed a couple of frogs first, but who cares? The bottom line is that I met a wonderful man, and Together (and Laura) did exactly what they said they would do. You obviously want to meet someone or you never would have gone to see them in the first place. So, why not give them a chance, instead of just complaining about a couple of matches that you didn't like and deciding, after a couple of introductions, that they are bad people? They're great people! Attitude is everything. Lori


Lori

Newport Beach,
California,
U.S.A.
Together is the best!

#17Consumer Comment

Sat, April 07, 2007

I joined Together in the Irvine, California office, in 2004, and I have to say, they are the BEST! Laura was my membership counselor. She spent a couple of hours with me when I signed up, and she really paid attention to what I asked for in a mate. She gave me a great matchmaker, who was kind and caring, and then Laura also followed up with me and even suggested matches she thought I'd like. Yes, they charge a high membership fee, but it was nothing compared the wonderful service I received, not only from my matchmaker, but also from Laura herself. She took personal care of me and introduced me to my husband, actually. Did I like every guy I met? Of course not. But if I had the sour attitude of some of the folks on this site, I wouldn't have met anyone good, because "like attracts like", as they say. And, yes, I kissed a couple of frogs first, but who cares? The bottom line is that I met a wonderful man, and Together (and Laura) did exactly what they said they would do. You obviously want to meet someone or you never would have gone to see them in the first place. So, why not give them a chance, instead of just complaining about a couple of matches that you didn't like and deciding, after a couple of introductions, that they are bad people? They're great people! Attitude is everything. Lori


Lori

Newport Beach,
California,
U.S.A.
Together is the best!

#18Consumer Comment

Sat, April 07, 2007

I joined Together in the Irvine, California office, in 2004, and I have to say, they are the BEST! Laura was my membership counselor. She spent a couple of hours with me when I signed up, and she really paid attention to what I asked for in a mate. She gave me a great matchmaker, who was kind and caring, and then Laura also followed up with me and even suggested matches she thought I'd like. Yes, they charge a high membership fee, but it was nothing compared the wonderful service I received, not only from my matchmaker, but also from Laura herself. She took personal care of me and introduced me to my husband, actually. Did I like every guy I met? Of course not. But if I had the sour attitude of some of the folks on this site, I wouldn't have met anyone good, because "like attracts like", as they say. And, yes, I kissed a couple of frogs first, but who cares? The bottom line is that I met a wonderful man, and Together (and Laura) did exactly what they said they would do. You obviously want to meet someone or you never would have gone to see them in the first place. So, why not give them a chance, instead of just complaining about a couple of matches that you didn't like and deciding, after a couple of introductions, that they are bad people? They're great people! Attitude is everything. Lori

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