Aafes
Viernheim,#2Consumer Comment
Thu, April 13, 2006
Soon after purchase I began to have a problem with the power adapter plug. It was difficult to get the plug to properly seat in the computer so it would charge. A call to Toshiba's wonderful outsourced customer service in India - recommendation, replace the A/C adaptor. Done, same problem. A subsequent call to customer service and the "technician" said this problem had never been reported, just move the plug around until it seats and it would be fine. After several months of this the entire plug broke completely off the system board and is now "rattling" around loose in the computer. A call to Toshiba, again a "technician". After checking their records "In Depth" there has NEVER been a reported problem like this. I was told I must have damaged the computer, I could send it for repair but it would be at my expense. BULLCRAP. I have seen this very problem reported here and on the laptop forum which TOSHIBA's website links to. The exact problem, with the exact result with several models of Toshiba Laptops. I treat the laptop (now a $900.00 paperweight) like a baby. Whenever it was transported it was in a padded foam case with a hardshell. It was never dropped, the cord was never jerked out of the unit, in short no one ever touched it but me. Toshiba produces CRAP laptops, they know it, they refuse to admit it and if you do a search they have been subject to several lawsuits because of it.
Not A Real Con
Los Angeles,#3Consumer Comment
Sun, October 16, 2005
I have a Satelite P35-S609 which i purchased over a Year ago i 1st experienced an Power/DC port issue...i took to an A S C (Authz Srvc cntr) i got it back in 5 days they claimed they repaired..but 6 weeks later the same thing happend again..so i sent it to the Toshiba Depot Last Monday..they Test it they said the System Board is Defective so they replaced it...and i got it back Last Friday...This time i even more mad when i got it ..the plastinv casing cover was cracked open...and the LCD's Display Latch lock was Jammed it wouldnt close securly..so i called Toshiba again told them what happened...so i shipped it back the same day as i got it.....They Probably forced it when they were replacing the board....If This time when i get it back and if i find anything wrong with it im filing a Small Claims suite against Toshiba..Thier Located 70 miles south of Me Irvine,CA California has Lemon Laws on All Electronic Equipments such as laptops Tv's etc...After the 3 time the Manufacture Must Replace the Lemon Unit..Toshiba makes Great Laptops Hp's are Garbage Compare to Toshiba...when i 1st bought an HP before the Toshiba it went defect on me on the same Day so i exchanged it for an Toshiba i bought it in Nov 2004 didnt have a problem with it till AUG 05....My Cousin has the P25-S609 FOR 2 YRS NOW and never had a problem with it ever since....I WILL NEVER BUY AN HP PRODUCT....UNLESS ITS AN LASRER PRINTER OR A WEB CAM thats about it but nothing in High End..Buy The In-Home service Plan from Toshiba its worth it that way the problem can be fixed right there n then...Always make ur warranty service complains to thier Coperazte office in irvine,CA they have few Senior American Tech's and reps which can better help u with ur complaint....check with ur State on Lemon Laws...
Not A Real Con
Los Angeles,#4Consumer Comment
Sun, October 16, 2005
I have a Satelite P35-S609 which i purchased over a Year ago i 1st experienced an Power/DC port issue...i took to an A S C (Authz Srvc cntr) i got it back in 5 days they claimed they repaired..but 6 weeks later the same thing happend again..so i sent it to the Toshiba Depot Last Monday..they Test it they said the System Board is Defective so they replaced it...and i got it back Last Friday...This time i even more mad when i got it ..the plastinv casing cover was cracked open...and the LCD's Display Latch lock was Jammed it wouldnt close securly..so i called Toshiba again told them what happened...so i shipped it back the same day as i got it.....They Probably forced it when they were replacing the board....If This time when i get it back and if i find anything wrong with it im filing a Small Claims suite against Toshiba..Thier Located 70 miles south of Me Irvine,CA California has Lemon Laws on All Electronic Equipments such as laptops Tv's etc...After the 3 time the Manufacture Must Replace the Lemon Unit..Toshiba makes Great Laptops Hp's are Garbage Compare to Toshiba...when i 1st bought an HP before the Toshiba it went defect on me on the same Day so i exchanged it for an Toshiba i bought it in Nov 2004 didnt have a problem with it till AUG 05....My Cousin has the P25-S609 FOR 2 YRS NOW and never had a problem with it ever since....I WILL NEVER BUY AN HP PRODUCT....UNLESS ITS AN LASRER PRINTER OR A WEB CAM thats about it but nothing in High End..Buy The In-Home service Plan from Toshiba its worth it that way the problem can be fixed right there n then...Always make ur warranty service complains to thier Coperazte office in irvine,CA they have few Senior American Tech's and reps which can better help u with ur complaint....check with ur State on Lemon Laws...
Not A Real Con
Los Angeles,#5Consumer Comment
Sun, October 16, 2005
I have a Satelite P35-S609 which i purchased over a Year ago i 1st experienced an Power/DC port issue...i took to an A S C (Authz Srvc cntr) i got it back in 5 days they claimed they repaired..but 6 weeks later the same thing happend again..so i sent it to the Toshiba Depot Last Monday..they Test it they said the System Board is Defective so they replaced it...and i got it back Last Friday...This time i even more mad when i got it ..the plastinv casing cover was cracked open...and the LCD's Display Latch lock was Jammed it wouldnt close securly..so i called Toshiba again told them what happened...so i shipped it back the same day as i got it.....They Probably forced it when they were replacing the board....If This time when i get it back and if i find anything wrong with it im filing a Small Claims suite against Toshiba..Thier Located 70 miles south of Me Irvine,CA California has Lemon Laws on All Electronic Equipments such as laptops Tv's etc...After the 3 time the Manufacture Must Replace the Lemon Unit..Toshiba makes Great Laptops Hp's are Garbage Compare to Toshiba...when i 1st bought an HP before the Toshiba it went defect on me on the same Day so i exchanged it for an Toshiba i bought it in Nov 2004 didnt have a problem with it till AUG 05....My Cousin has the P25-S609 FOR 2 YRS NOW and never had a problem with it ever since....I WILL NEVER BUY AN HP PRODUCT....UNLESS ITS AN LASRER PRINTER OR A WEB CAM thats about it but nothing in High End..Buy The In-Home service Plan from Toshiba its worth it that way the problem can be fixed right there n then...Always make ur warranty service complains to thier Coperazte office in irvine,CA they have few Senior American Tech's and reps which can better help u with ur complaint....check with ur State on Lemon Laws...
Not A Real Con
Los Angeles,#6Consumer Comment
Sun, October 16, 2005
I have a Satelite P35-S609 which i purchased over a Year ago i 1st experienced an Power/DC port issue...i took to an A S C (Authz Srvc cntr) i got it back in 5 days they claimed they repaired..but 6 weeks later the same thing happend again..so i sent it to the Toshiba Depot Last Monday..they Test it they said the System Board is Defective so they replaced it...and i got it back Last Friday...This time i even more mad when i got it ..the plastinv casing cover was cracked open...and the LCD's Display Latch lock was Jammed it wouldnt close securly..so i called Toshiba again told them what happened...so i shipped it back the same day as i got it.....They Probably forced it when they were replacing the board....If This time when i get it back and if i find anything wrong with it im filing a Small Claims suite against Toshiba..Thier Located 70 miles south of Me Irvine,CA California has Lemon Laws on All Electronic Equipments such as laptops Tv's etc...After the 3 time the Manufacture Must Replace the Lemon Unit..Toshiba makes Great Laptops Hp's are Garbage Compare to Toshiba...when i 1st bought an HP before the Toshiba it went defect on me on the same Day so i exchanged it for an Toshiba i bought it in Nov 2004 didnt have a problem with it till AUG 05....My Cousin has the P25-S609 FOR 2 YRS NOW and never had a problem with it ever since....I WILL NEVER BUY AN HP PRODUCT....UNLESS ITS AN LASRER PRINTER OR A WEB CAM thats about it but nothing in High End..Buy The In-Home service Plan from Toshiba its worth it that way the problem can be fixed right there n then...Always make ur warranty service complains to thier Coperazte office in irvine,CA they have few Senior American Tech's and reps which can better help u with ur complaint....check with ur State on Lemon Laws...